Exemption request procedure. It is the Contractor’s responsibility to apply to the LEMSA for an exemption to a required Response Time Standard, utilizing the LEMSA approved method. If Contractor feels that any response or group of responses should be excluded from the calculation of Response Time Standard performance due to unusual factors beyond Contractor’s reasonable control, the Contractor must provide detailed documentation for each actual response in question to LEMSA and request that LEMSA exclude these runs from calculations. Any such request must be in writing and received by the LEMSA within ten (10) Business Days following the end of each calendar month. A request for an exemption received after the ten (10) Business Days will not be considered. Notwithstanding the foregoing, the LEMSA shall consider exemption requests received after the ten (10) Business Days if the Contractor made a request for additional time to submit an exemption request within the ten (10) Business Days following the end of the applicable calendar month. The LEMSA shall have thirty (30) days to respond to exemption requests, including exemptions presumed automatic under Section 5.6.D i a and d., and exemptions shall be deemed admitted if the LEMSA fails to respond within this period of time. The LEMSA is deemed to have responded to an exemption request where it informs Contractor that it reasonably needs additional time to review that specific request, or where the LEMSA reasonably requests additional information necessary to make a determination.
i) In the monthly calculation of Contractor’s performance to determine conformity with the Response Time, every request for service shall be included except those for which exemptions are granted by the County, or as otherwise provided in this Agreement. The LEMSA will review each exemption request and decide for approval or denial and shall advise Contractor of its decision. The LEMSA may grant the following exemptions upon Contractor’s request:
a) Major disaster/state of emergency
b) Severe weather
c) Lack of or restricted vehicular access to the patient
d) Dispatch errors, e.g., inaccurate address, not following SSM, failing to move up timely, dispatching an ambulance that is further from the scene, etc., to the extent such dispatch errors actually cause delays to arrival at scene
e) Unavoidable delay due to unknown road construction, closure, or unpaved road
f) Unavoidable delay by train
g) Unusual System Overload (as defined in Appendix 1 — Definitions)...
Exemption request procedure. It is the Contractor’s responsibility to apply to the LEMSA for an exemption to a required Turnout Time Standard, utilizing the LEMSA approved method. If Contractor feels that any response or group of responses should be excluded from the calculation of Turnout Time Standard performance due to unusual factors beyond Contractor’s reasonable control, the Contractor must provide detailed documentation for each actual response in question to LEMSA and request that LEMSA exclude these from calculations. Any such request must be in writing and received by the LEMSA within ten (10) Business Days following the end of each calendar month. A request for an exemption received after the ten (10) Business Days will not be considered. Notwithstanding the foregoing, the LEMSA shall consider exemption requests received after the ten (10) Business Days if the Contractor made a request for additional time to submit an exemption request within the ten (10) Business Days following the end of the applicable calendar month and such extension was granted by LEMSA. The LEMSA shall have thirty (30) days to responds to exemption requests, including exemptions presumed automatic under Section 6.4 i and ii., and exemptions shall be deemed admitted if the LEMSA fails to respond within this period of time. The LEMSA is deemed to have responded to an exemption request where it informs Contractor that it reasonably needs additional time to review that specific request, or where the LEMSA reasonably requests additional information necessary to make a determination.
