Extended Service Interruption. Upon the occurrence of an Catastrophic Defect that: (i) affects multiple customers and Service Restoration has not been achieved within thirty (30) minutes following BTE’s report to Vendor of such Catastrophic Defect; or (ii) affects special facilities, such as 911, governmental facilities, military, commercial airports, etc.; or (iii) includes media involvement (an “Extended Service Interruption” or “ESI”), then in addition to the Vendor personnel identified in subsection (a) above, Vendor shall notify Vendor’s Vice President of Service and Support and the Vice President of Hardware Engineering or Vice President of Software Engineering, depending on the nature of the defect, as applicable. Such notification shall be made by means of Vendor’s call center via telephone, facsimile or e-mail commencing within sixty (60) minutes following BTE’s report to Vendor of the Catastrophic Defect and concluding within thirty (30) minutes thereafter.
Extended Service Interruption. Upon the occurrence of an Catastrophic Defect that: (i) affects multiple customers and Service Restoration has not been achieved within thirty (30) minutes following the School District's report to Vendor of such Catastrophic Defect; or (ii) includes media involvement (an "Extended Service Interruption" or "ESI"), then in addition to the Vendor personnel identified in subsection (a) above, Vendor shall notify [TBD] , as applicable. Such notification shall be made by means of Vendor's call center via telephone, facsimile or e-mail commencing within sixty (60) minutes following the School District's report to Vendor of the Catastrophic Defect and concluding within thirty
Extended Service Interruption. In the event of a Severity 1 problem or complete Service interruption, defined as total inability to access Company’s web portal for the purpose of accessing Services (hereinafter “Service Interruption”) of at least forty- eight (48) continuous hours (“Extended Service Interruption”), Client may terminate this Agreement without penalty or liability following the 48th hour by (i) giving Company written notice of the termination within thirty (30) days after the end of the Extended Service Interruption and (ii) by making payment for any undisputed outstanding balance due for Services rendered by Company through the date of termination. Such termination will be effective on the date specified by Client in such written notice to Company.
Extended Service Interruption. Upon the occurrence of an Critical Defect that: (i) affects multiple End Users and Service Restoration has not been achieved within thirty (30) minutes following End Users’s report to Infinera of such Critical Defect; or (ii) affects special facilities, such as 911, governmental facilities, military, commercial airports, etc.; or (iii) includes media involvement (an “Extended Service Interruption” or “ESI”), then in addition to the Infinera personnel identified in subsection (a) above, Infinera shall notify Infinera’s Vice President of Service and Support and the Vice President of Hardware Engineering or Vice President of Software Engineering, depending on the nature of the defect, as applicable. Such notification shall be made by means of Infinera’s call center via telephone, facsimile or e-mail commencing within sixty (60) minutes following End User’s report to Infinera of the Critical Defect and concluding within thirty (30) minutes thereafter. Technical and management escalation contact information for the persons set forth in this Section are as follows: Level Name Position Phone # Email Tier3 Support 24/7 TAC Technical Support Engineer 0-000-000-0000 xxxxxxxxxxx@xxxxxxxx.xxx Technical Support Director Xxxxxxx Xxxxx Director, Technical Assistance Center, Service and Support 0-000-000-0000 xxxxxx@xxxxxxxx.xxx VP, Service and Support, Office of the Chief Operating Officer Xxxxx Xxxxx Vice President, Global Service and Support 0-000-000-0000 xxxxxx@xxxxxxxx.xxx
Extended Service Interruption. In the event of a Severity 1 problem or complete Service interruption, defined as total inability to access Company’s web portal for the purpose of accessing Services (hereinafter “Service Interruption”) of at least forty-eight
