First Line Support. Licensee shall establish and maintain the organization and processes to provide first line support directly to any of Licensee's customers. MyECheck shall have no obligation to provide any first line support to Licensee's customers. First line support shall include: (a) a direct response to Licensee's customers with respect to problems or inquiries concerning the performance, functionality or operation of the Software; (b) a diagnosis of problems or performance deficiencies in the Software; and (c) a resolution of problems or performance deficiencies in the Software.
First Line Support. Distributor shall either (1) provide First-Line Support to all of its Customers of the Licensed Software or (2) inform its Customers that they must provide their own First-Line Support. First-Line Support means direct technical support of Licensed Software, including but not limited to (a) a direct response to Customer and User inquiries concerning the performance, functionality or operation of the Licensed Software, (b) a direct response to reported problems or performance deficiencies with the Licensed Software, (c) a diagnosis of problems or performance deficiencies of the Licensed Software, and (d) a resolution of problems or performance deficiencies of the Licensed Software. First Line Support includes the support described as "First Line Support" in EXHIBIT B. First-Line Support shall include the provision of telephone and other appropriate contact points so that Customers may contact Distributor regarding technical and support questions and other problems regarding use of the Licensed Software. Distributor shall inform Customers that if, after using its reasonable commercial efforts, the Customer is not able to answer a support question or to correct a reported problem in the Licensed Software, the Customer may contact Distributor for Second-Line Support, as provided below.
First Line Support. Company agrees to provide full “First Line” customer support to End Users and acknowledges that BMI will not be responsible for providing any such services. Company will ensure that a sufficient number of its employees are trained to provide competent First Line End User support, as follows:
First Line Support. EZchip’s technical support department (or equivalent department) shall establish and maintain a process to provide "First Line Support" for the Marvell Products directly to EZchip customers. First Line Support shall include, but not be limited to, providing a:
First Line Support. Pursuant to the terms of Exhibit D, PALMSOURCE shall be responsible for providing first-line technical support to its CUSTOMERS.
First Line Support. PALMSOURCE shall be responsible for providing FIRST LINE SUPPORT to its CUSTOMERS. ASA shall not have any obligation for providing or for PALMSOURCE’s failure to provide FIRST LINE SUPPORT. CUSTOMERS will be responsible for providing all support to their end users. In no event will ASA provide support to any party other than PALMSOURCE.
First Line Support. Unless we specifically agree to doing so in an Additional Document, we do not provide ‘first line’ support to your organisation or your customers. All support enquiries should be made by your nominated support representative(s). Where support enquiries do not come through your nominated representative(s), we reserve the right to charge you for our time as an Out-of-Scope Service (although we will usually warn you of this prior to doing so).
First Line Support. If the client discloses violence during routine enquiry, program staff should provide first-line support, which includes basic counseling or psychosocial support. The WHO defines “first-line support” using the acronym “LIVES,” which consists of: Support the client by helping them connect to information, services, and social support. For detailed information about implementing first-line support using LIVES, see Health Care for Women Subjected to Intimate Partner Violence or Sexual Violence: A Clinical Handbook,3 Part 2: First-Line Support for Sexual Assault and Intimate Partner Violence. Because the client is using ARVs, during safety planning (step “E”), include ARVs as an item to pack if the client decides to leave their home.
First Line Support. Distributor shall either (1) provide First-Line Support to all of its Customers of the Licensed Software or (2) inform its Customers that they must provide their own First-Line Support. First-Line Support means direct technical support of Licensed Software, including but not limited to (a) a direct response to Customer and User inquiries concerning the performance, functionality or operation of the Licensed Software, (b) a direct response to reported problems or performance deficiencies with the Licensed Software, (c) a diagnosis of problems or performance deficiencies of the Licensed Software, and (d) a resolution of problems or performance deficiencies of the Licensed Software. First Line Support includes the support described as "First Line Support" in EXHIBIT B. First-Line Support shall include the provision of telephone and other appropriate contact points so that Customers may contact Distributor regarding technical and support questions and other problems regarding use of the Licensed Software. Distributor shall inform Customers that if, after using its reasonable commercial efforts, the Customer is not able to answer a support question or to correct a reported problem in the Licensed Software, the Customer may contact Distributor for Second-Line Support, as provided below. (b) SECOND-LINE SUPPORT. Distributor will offer second line support ("Second-Line Support") to Customers in the form of web-based and telephone and other support at least at the level of Second Line Support described in Siebel's then current Maintenance and Support Services Policy. A copy of Siebel's Maintenance Policy as of the date of this Agreement is set forth in EXHIBIT B. Siebel reserves the right to alter such policies from time to time, in its reasonable discretion, on ninety (90) days' prior notice to Distributor. Distributor is hereby authorized to distribute to its Customers, as a part of Second-Line Support, any and all Updates that Siebel provides Distributor. (c)
First Line Support. USI shall either (1) provide First-Line Support to all of its customers of the Licensed Software or (2) inform its customers that they must provide their own First-Line Support. First-Line Support means direct technical support of Licensed Software, including but not limited to (a) a direct response to User inquiries concerning the performance, functionality or operation of the Licensed Software, (b) a direct response to reported problems or performance deficiencies with the Licensed Software, (c) a diagnosis of problems or performance deficiencies of the Licensed Software, and (d) a resolution of problems or performance deficiencies of the Licensed Software. First-line Support shall include the provision of telephone and other appropriate contact points so that USI's customers may contact USI regarding technical and support questions and other problems regarding use of the Licensed Software. USI shall inform its customers that if, after using its reasonable commercial efforts, the customers are not able to answer a support question or to correct a reported problem in the Licensed Software, the customers may contact USI for Second-Line Support, as provided below.
