FSPV Operator Behavior Sample Clauses

FSPV Operator Behavior. It is anticipated and expected that all FSP Operators will be considered as representatives of the Department and their appearance and behavior in front of the general public be impeccable. Violations of proper behavior and etiquette to both the public and representatives of the Department will not be tolerated. Such violations include, but are not limited to: • Poor grooming or poor personal hygiene. • Dirty, torn or worn uniforms. • Sleeping during normal working hours. • Unsafe acts or violations of traffic laws. • Leaving motorist in unsafe areas, such as in a median divisor or alone on a narrow shoulder without another tow truck or police vehicle present. • Foul language or inappropriate hand gestures. • Yelling or being rude to motorists or Department Representatives. • Falsifying information orally or in written form. • Damaging a motorist’s vehicle due to a careless act. • Insubordination • Demeaning the Department or the Service Patrol Program. • Arriving to the patrol area late or leaving the patrol area early. • Disrespect to public or police officer. • Towing vehicle without permission. • Substantial claim of missing property from vehicle after an investigation. • Refusing to service or tow a vehicle. • Criminal Violation by driver while on duty. Although each case will be weighed on its own merits, violation of any of the above items by any FSP operator will be dealt with as follows: • If the FSP operator receives more than one (1) unfavorable review in the last six (6) shifts worked, the operations of the FSP Operator will be reviewed by the Department. If the FSP Operator has two (2) such negative reviews during this timeframe, the Department will issue an official warning. Three (3) or more negative reviews may result in termination of the FSP Operator. The Department reserves the right to characterize any unsatisfactory action as a violation and subject to the above actions. Each case will be weighed on its own merits, with violations of ANY of the more severe items listed above by the FSP Operator, may result in his/her immediate termination by the Contractor. Multiple and continual violations by more than one FSP Operator may result in increasingly severe penalties up to, and including, contract termination. The Contractor will be asked to respond to ANY violation, as determined by the Department, regarding FSP Operators behavior in the form of a formal report within 24-hours of notice from the Department. The report must detail the issu...
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