FTTP Sample Clauses

FTTP. Up to 100Mbps Downstream Broadband and up to 20Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 150Mbps Downstream Broadband and up to 30Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 200Mbps Downstream Broadband and up to 50Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 300Mbps Downstream Broadband and up to 75Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 500Mbps Downstream Broadband and up to 20Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 1000Mbps Downstream Broadband and up to 115Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Committed Information Rate is 20% on downstream bandwidth and 10% on upstream bandwidth as a function of Headline Rate. Vaioni provide a 24/7 technical support team. During core business hours the Vaioni Technical support team will respond to both proactive and reactive incidents, outside of business hours (reactive only) calls to the Vaioni Technical support team will be returned by the Duty Support Engineer within 1 hour. P1 Hard Down – MTTR 48 Hours (Core Hours) P2 Degraded – MTTR 48 Hours (Core Hours) P3 Limited Business impact – MTTR 72 Hours (Core Hours) • P1 Hard Down – MTTR 24 Hours • P2 Degraded MTTR 48 Business Hours • Service Request Fix Time – 5 working days Clear SIP from Vaioni allows you to make and receive voice and video calls over the internet, rather than using the traditional PSTN Network.

FTTP. Up to 100Mbps Downstream Broadband and up to 20Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 150Mbps Downstream Broadband and up to 30Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 200Mbps Downstream Broadband and up to 50Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 300Mbps Downstream Broadband and up to 75Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 500Mbps Downstream Broadband and up to 20Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Up to 1000Mbps Downstream Broadband and up to 115Mbps Upstream Broadband (depending on package chosen) with unlimited data usage. Committed Information Rate is 20% on downstream bandwidth and 10% on upstream bandwidth as a function of Headline Rate. Vaioni undertakes to return calls made to the Duty Support Engineer outside Vaioni Business Hours within 1 hour. If a fault is subsequently raised a remedy will be applied. P1 Hard Down – MTTR 48 Hours P2 Degraded – MTTR 48 Hours P3 Limited Business impact – MTTR 72 Hours • P1 Hard Down – MTTR 24 Hours • P2 Degraded MTTR 48 Business Hours • Service Request Fix Time – 5 working days Change log. Date Change description Issue number Author 23 July 2020 Rebranded 2.93 Xxxxx Xxxxxxxx 20 July 2023 Additional products included 2.94 Xxxxxx Xxxxxxxxx 20 September 2023 Additional products included. 2.96 Xxxxxx Xxxxxxxxx 15th November 2023 Additional products included. 2.97 Xxxxxx Xxxxxxxxx

FTTP