Grievances Redressal Procedure Sample Clauses

Grievances Redressal Procedure. If you have a grievance that you wish us to redress, you may contact us with the details of the grievance through: Our website: <<Website>> Email: <<Email ID>> Toll Free : <<Number>> Fax: <<Will be added once available>> Courier: Any of Our Branch office or corporate office during business hours. You may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You are not satisfied with Our redressal of Your grievance through one of the above methods, You may contact Our Head of Customer Service at The Grievance Cell, CignaTTK Health Insurance Company Limited, <<Address>> or email <<email of head of customer service>>. If You are not satisfied with Our redressal of Your grievance through one of the above methods, You may approach the nearest Insurance Ombudsman for resolution of Your grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document. 1. Accident or Accidental means a sudden, unforeseen and involuntary event caused by external, visible and violent means. 2. Age or Aged is the age last birthday, and which means completed years as at the Inception Date 3. Alternative Treatments are forms of treatments other than treatment "Allopathy" or "modern medicine" and includes Ayurveda, Unani, Sidha and Homeopathy in the Indian context 4. Any one Illness means continuous Period of illness and it includes relapse within 45 days from the date of last consultation with the Hospital/Nursing Home where the treatment may have been taken. 5. Ambulance means a road vehicle operated by a licenced/authorised service provider and equipped for the transport and paramedical treatment of the person requiring medical attention. 6. Annexure means a document attached and marked as Annexure to this Policy
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Grievances Redressal Procedure. If You/Insured Person have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: xxx.xxxxxxxxxxxx.xxx Email: xxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - Xxxxxxxxxxxxxxxxxxxx@XxxxxxxXxxxx.xxx Toll Free: 0000-000-0000 Contact No.: + 00 00 00000000 Courier: Any of Our Branch office or corporate office during business hours. You/Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai - 400063. or E-mail at - xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. Further, If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may approach the nearest insurance ombudsman for resolution of Your grievance. The contact details of ombudsman offices are attached as Annexure I to this Policy document. You may also approach the Insurance Ombudsman if your complaint is open for more than 30 days from the date of filing the complaint. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/
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Grievances Redressal Procedure. If You/Insured Person have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: << xxx.xxxxxxxxxxxxxxxxx.xx >> Email: << xxxxxxxxxxxxxxxx@xxxxxxxx.xx >> Toll Free: << 0-000-00-00000 >> Fax: << 000 00000000 >> Courier: Any of Our Branch office or corporate office during business hours. You/Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, CignaTTK Health Insurance Company Limited, << 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai – 400063. >> or email << xxxxxxxxxxxxxxxx@xxxxxxxx.xx >>. Further, If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may approach the nearest insurance ombudsman for resolution of Your grievance. The contact details of ombudsman offices are attached as Annexure I to this Policy document.
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Grievances Redressal Procedure. In case of a grievance, You can contact Us with the details through: Our website: xxxxxxxxxxxxxxxxxx.xxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free: 0000 000 0000 Address: Any of Our Branch office or Corporate office For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx The Insured Person can also walk-in and approach the grievance cell at any of Our branches. If in case the Insured Person is not satisfied with the response then they can contact Our Head of Customer Service at the following email xxxxxxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx. If You are still not satisfied with Our redressal, You may approach the nearest Insurance Ombudsman. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VI.
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Grievances Redressal Procedure. In case of a grievance, the Insured Person/ Policyholder can contact Us with the details through: Our website: << >> Email: << >> Toll Free : << >> Address: Any of Our Branch office or Corporate office <<>> For senior citizens, please contact the respective branch office of the Company or call at <<> or may write an e- mail at <<seniorcitizen@<<>>.com>> The Insured Person can also walk-in and approach the grievance cell at any of Our branches. If in case the Insured Person is not satisfied with the response then they can contact Our Head of Customer Service at the following email <<Email>> If the Insured Person is still not satisfied with Our redressal, he/she may approach the nearest Insurance Ombudsman. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VI.
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Grievances Redressal Procedure. If you have a grievance that you wish us to redress, you may contact us the printed form of the Company and signed by an authorized official of with the details of the grievance through Our website: the Company. This Policy provides a 30 days Grace Period for Renewal of the Policy. However, there is no coverage for any claims arising during the Grace Period under this Policy. Instalment premium policies may be revived by mutual consent and in such event the Revival premium should be paid to Us within 15 days of the installment due date. Wherever premiums are not received within the revival period the policy will be terminated and all claims that fall beyond such instalment due date shall not be covered as part of the policy. However, We will be liable to pay in respect of all claims where the treatment/admission/accident/ Covered event has commenced / occurred before instalment due date of such policies. Continuity benefits will be provided for the revival period of 15 day if the instalment is paid within the revival period. During currency of the Policy, no change of plan or Sum Insured is allowed
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Grievances Redressal Procedure. If You/Insured Person may have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: <<Website>> Email: <<Email ID>> Toll Free : <<Number>> Fax: <<Number>> Courier: Any of Our Branch office or corporate office during business hours. You/ Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/ Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, CignaTTK Health Insurance Company Limited, <<Address>> or email <<email of head of customer service>>. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest Insurance Ombudsman for resolution of the grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document.
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Grievances Redressal Procedure. The Bharti AXA General Insurance Company Ltd is committed to extend the best possible services to its customers. However, If Policyholder/Insured Person have a grievance that he/she wish us to redress, he/she may contact the Bharti AXA General Insurance Company Ltd with the details of their grievance via:
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Related to Grievances Redressal Procedure

  • GRIEVANCE PROCEDURE ‌ 17:01 For the purpose of this Collective Agreement, “grievance” shall be defined as a difference or dispute arising out of the interpretation, application, administration, or alleged violation of this Agreement. For the purpose of determining “working days” in this Article, Saturdays, Sundays, and General Holidays are excluded. 17:02 The procedure for adjustment of grievances shall be as follows: Step 1 The employee may submit a signed written grievance to the Executive Director or her designate within fifteen (15) working days of the incident, which gave rise to the grievance, or the employee first becoming aware of the incident. The Executive Director or her designate shall submit her written response to the person filing the grievance within ten (10) working days of receiving the grievance. Step 2 If the grievance is not resolved at Step 1, the employee may submit the grievance in writing to the Personnel Committee within ten (10) working days of receiving the response from the Executive Director or her designate in Step 1. The written grievance shall include: • name of employee involved; • facts giving rise to the grievance; • section(s) of the Collective Agreement alleged to be violated; • indication of redress requested. The Personnel Committee shall submit a written response to the employee within ten (10) working days of receiving the grievance. Step 3 If the grievance is not resolved at Step 2, the Representative of the Union may submit the grievance in writing to the Board of Directors within ten (10) working days of receiving the response from Step 2. The Board of Directors shall schedule a meeting as soon as possible, but within ten (10) working days, with Union Representative along with the Executive Director in attendance, although not necessarily all may be present during the entire meeting. The Board of Directors shall submit its written decision within ten (10) working days of the meeting in Step 3. 17:03 If satisfactory settlement cannot be reached, then upon the written request of either party, within thirty (30) calendar days of receiving the final decision at Step 3, but not thereafter, the matter may then be referred to arbitration. 17:04 In the case of discipline or discharge, Step 1 shall be bypassed. 17:05 In the case of a dispute involving a question of general application or interpretation or where the employee files the grievance, Step 1 may be bypassed in the case of a Union grievance; and in the case of an Employer grievance, the grievance shall be sent directly to the Union. 17:06 In the case of an Employer grievance, said grievance shall be presented to the Union within fifteen (15) working days of the incident which gave rise to the grievance, or the Employer first becoming aware of the incident. The Union shall render a response within ten (10) working days after receipt of the grievance. 17:07 The failure of the Union or employee to meet the time limits set out herein shall cause the grievance to be deemed to be abandoned. 17:08 The time limits set out in this Article are mandatory and may be extended only by mutual consent of the parties in writing. 17:09 The parties shall act fairly, reasonably and in good faith in proceeding to adjust grievances in accordance with the provisions of this Article. In the interests of resolving disputes justly and fairly without recourse to arbitration, the parties agree that full disclosure of all relevant facts shall be made during the grievance process.

  • Complaints Procedure (a) A formal complaint must be submitted in writing within six months of the last alleged occurrence. (b) A complaint must be submitted through the Union and/or directly to the Executive Director (or the equivalent or designate). When the Executive Director has received a complaint, they will notify the respondent and the union staff representative of the substance of the complaint in writing within 15 days. (c) The complaint must contain the specific instance(s) and date(s) that the alleged harassment occurred, the names of any witnesses, an explanation of how the action constitutes a violation of Article 29 (Harassment), and the remedy sought. (d) The Executive Director or their designate will investigate the complaint and will complete their report in writing within 30 days. (e) The Employer will take action to resolve the complaint within 10 days of receiving the investigator's report. (f) The Employer will advise the respondent, the complainant and the Union in writing of the substance of the investigator's report and the resolution of the complaint. (g) If the resolution involves separating employees, reasonable efforts will be made to relocate or reschedule the respondent. The complainant may agree in writing to be transferred or rescheduled. (h) If the resolution involves separating an employee and a respondent who is not an employee, reasonable efforts will be made to remedy the situation. (i) If the respondent is the Executive Director (or equivalent), or where there are possible systemic issues or multiple complaints, the following process will be used: (1) The complainant will contact the Union. (2) As soon as possible but within 30 days the Union will notify the Executive Director (or equivalent) and CSSEA. Clause 29.4 (a) and (c) apply to the notice. CSSEA will inform the Employer's Board of Directors. (3) CSSEA and the Union will appoint either Xxxxx Xxxxx or Xxxxxx Xxxx to resolve the complaint. (The person appointed is referred to below as "the Appointee".) (4) After consultation with the parties involved, the Appointee will establish the process to resolve the complaint. The process may include - at the Appointee's discretion - any of the following (or any combination of them): fact-finding, mediation, making recommendations or a full report, or conducting an expedited arbitration. In exercising their discretion with respect to the process, the Appointee will consider the parties' desire that the process be fair and expeditious, that it minimizes disruption in the workplace, that it respects individual privacy to the degree possible in the circumstances, and that it keeps costs to a reasonable level. The Appointee will submit any report or recommendations to CSSEA and the Union. The report and recommendations will remain confidential, except for distribution to the Employer's Board of Directors, the complainant and the respondent. The Appointee may stipulate conditions she/he deems appropriate with respect to distribution. Any outcomes of the process are without prejudice or precedent for other proceedings. (5) The Appointee's fees and expenses will be shared by the Employer and the Union. (j) The Employer may take appropriate action, including discipline, against a complainant if the investigation determines that the complaint is frivolous, vindictive or vexatious.

  • GRIEVANCE ARBITRATION PROCEDURE 8.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement, including any question as to whether a matter is arbitrable. 8.02 In all steps of this Grievance Procedure, the aggrieved nurse, if desired, may be accompanied by or represented by a nurse representative. 8.03 It is the mutual desire of the parties hereto that complaints of the nurses shall be adjusted as quickly as possible, and it is understood that a nurse has no grievance until she has first given the Unit Manager the opportunity of adjusting her complaint. Such complaint shall be discussed with the Unit Manager within ten (10) days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the nurse and failing settlement within five (5) days, it shall then be taken up as a grievance within ten (10) days following the Unit Manager's decision in the following manner and sequence: The nurse may submit a written grievance on the form set out in Appendix "A", signed by her, to the Unit Manager. The grievance shall identify the nature of the grievance and the remedy sought and should identify the provisions of the Agreement which are alleged to be violated. The Unit Manager will deliver her decision in writing within five (5) days of the submission of the grievance. Failing settlement, then: Within five (5) days following the decision in Step No. 1, the nurse may submit the written grievance to the Director of Resident Care who will deliver her decision, in writing, within five (5) days from the date on which the written grievance was presented to her. The parties may, if they so desire, meet to discuss the grievance at a time and place suitable to both parties. Failing settlement, then: Within ten (10) days of receiving the decision under Step 2, the grievance, in writing, may be referred to the Chief Executive Officer who shall call a meeting of the Grievance Committee within five (5) days of receipt of same. Within five (5) days following the meeting, the Chief Executive Officer shall reply, in writing, to the nurse and the Chairperson of the Grievance Committee. If the decision is unsatisfactory to the nurse, it may be referred to arbitration within fifteen (15) days and the Chief Executive Officer so notified, in writing.

  • Complaint Procedure Section 1. Complaints involving charges of sexual harassment, crime (whether misdemeanor or felony), or charges of discrimination are explicitly excluded from consideration under this Article. Such charges shall be pursued under appropriate laws, policies and procedures. Section 2. Complaints by students which fall within the purview of District Student Grievance Procedures shall be processed and investigated under that procedure and shall not be subject to the provisions of this Article. Any subsequent disciplinary action resulting from the Student Grievance Procedures will be discussed with the Adjunct Faculty Member in a separate meeting and the Adjunct Faculty Member will be given the opportunity to have a union representative present; no Member shall be disciplined without just cause. Section 3. Any complaint about an Adjunct Faculty Member shall be immediately investigated by the President or designee. If the complaint appears to have substance, the complaint and the name of the person making the complaint should generally be provided to the Adjunct Faculty Member within fourteen (14) calendar days of receipt of the complaint. Section 4. The complaint and the results of the investigation conducted by the President or designee shall be put into writing. If the investigation appears to substantiate the complaint, as soon as possible after such determination has been made, the President or designee shall meet with the Adjunct Faculty Member to discuss the issues which seem to be involved. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 5. If, after the meeting prescribed in Section 4, there appears to be cause, the person making the complaint shall meet with the President or designee and the Adjunct Faculty Member in an attempt to further understand the complaint or to respond to the complaint and reach a settlement. The Adjunct Faculty Member may be represented by the Association during this meeting. Section 6. If the complaint cannot be settled to the satisfaction of all parties during the meeting provided for in Section 5, the Adjunct Faculty Member may prepare a written response to the complaint. The response shall be attached to the complaint. The complaint and the Adjunct Faculty Member’s response shall be placed in the Adjunct Faculty Member’s Personnel file. Section 7. At any point at which the complaint is judged to be untrue or unsubstantiated, all records of the complaint shall be removed from the personnel file.

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