Hardware Service. If during the Coverage Period, you submit a valid claim by notifying Apple that a defect in materials and workmanship has arisen in the Covered Equipment Apple will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product. If Apple exchanges the Covered Equipment, the original product becomes Apple’s property and the replacement product is your property, with coverage for the remaining period of the Plan.
Hardware Service. If during the Service Contract Term, You submit a valid claim on the Covered Device to notify Us that (i) a defect in materials and workmanship has arisen, or (ii) the capacity of the battery to hold an electrical charge is less than eighty percent (80%) of its original specifications, We will arrange a service event to either:
(i) repair the defect, using new or refurbished parts that are equivalent to new in performance and reliability, or
(ii) exchange the Covered Device, with a replacement that is new or equivalent to new in performance and reliability. All replacements provided under this Service Contract will, at a minimum, be functionally equivalent to the original Covered Device. If We exchange the Covered Device, the original becomes Our property and the replacement becomes Your property, with coverage for the replacement device effective for the remaining portion of the Service Contract Term. There is no service fee for Hardware Service repairs or replacements.
Hardware Service. If during the Coverage Period, you submit a valid claim by notifying Channel Master that (i) a defect in materials and workmanship has arisen in the Covered Equipment, Channel Master will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or (b) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product. If Channel Master exchanges the Covered Equipment, the original product becomes Channel Master’s property and the replacement product is your property with coverage for the remaining period of the Plan.
Hardware Service. The Plan does not apply to:
(i) Installation, removal or disposal of the Covered Equipment, or the provision of equipment while the Covered Equipment is being serviced;
(ii) Damage caused by (a) a product that is not the Covered Equipment (b) accident, abuse, misuse, liquid contact, fire, earthquake or other external cause, (c) operating the Covered Equipment outside the permitted or intended uses described by the manufacturer, or (d) service (including upgrades and expansions) performed by anyone who is not a representative of Channel Master or a Channel Master Authorized Service Provider.
(iii) Covered Equipment with a serial number that has been altered, defaced or removed, or has been modified to alter its functionality or capability without the written permission of the manufacturer;
(iv) Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Channel Master in its entirety;
(v) Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports;
(vi) Consumable parts, such as batteries.
(vii) Preventative maintenance on the Covered Equipment; or
(viii) Defects caused by normal wear and tear or otherwise due to normal aging of the product.
Hardware Service. During or after the warranty period, the Customer may elect to purchase Hardware Services from Convergent pursuant to Convergent's then current programs and US Price List.
Hardware Service. If during the Coverage Period, you submit a valid claim by notifying Klas that (i) a defect in materials and workmanship has arisen in the Covered Equipment, Klas will either (a) repair the defect at no charge, using new or refurbished parts that are equivalent to new in performance and reliability, or
(b) exchange the Covered Equipment with a replacement product that is new or equivalent to new in performance and reliability, and is at least functionally equivalent to the original product. If Klas exchanges the Covered Equipment, the original product becomes Klas’s property and the replacement product is your property with coverage for the remaining period of the Plan.
