High Severity Security Alerts Sample Clauses

High Severity Security Alerts. Security threat or breach against critical business/service/systems, as agreed to between AT&T and Customer. Medium Severity Security Alerts: May pose severe risks. Low Severity Alerts: Do not pose severe risks. Objectives The Customer will be notified by AT&T within 15 minutes of verification of a High Severity network attack or attempted breach. Email notification for High severity alarms, and telephone notification for High, as determined by the Customer specific signature policy. Only the High Severity Alerts will be manually tracked for SLA rebates. Immediate Rights and Remedies N/A Monthly Rights and Remedies For High Severity Alerts, failing to meet the SLA objective shall result in a rebate of 5% of the Monthly Recurring Maintenance Charge for the affected device (not to exceed 25% of the Monthly Charge). End-User Escalation Process Call AT&T Global Client Support Center (GCSC) Managed Security Service MSS Operations (0-000-000-0000) DTS/STND Escalation Process.
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High Severity Security Alerts. Security threat or breach against critical business/service/systems, as agreed to between AT&T and Customer. Medium Severity Security Alerts: May pose severe risks. Low Severity Alerts: Do not pose severe risks. Objectives The Customer will be notified by AT&T within 15 minutes of verification of a High Severity network attack or attempted breach. Email notification for High severity alarms, and telephone notification for High, as determined by the Customer specific signature policy. Only the High Severity Alerts will be manually tracked for SLA rebates. Immediate Rights and Remedies N/A Monthly Rights and Remedies For High Severity Alerts, failing to meet the SLA objective shall result in a rebate of 5% of the Monthly Recurring Maintenance Charge for the affected device (not to exceed 25% of the Monthly Charge). End-User Escalation Process Call AT&T Global Client Support Center (GCSC) Managed Security Service MSS Operations (0-000-000-0000) DTS/STND Escalation Process. Managed Intrusion Detection Service Definition Managed Intrusion Detection Service Availability Measurement Process Availability is calculated by multiplying the number of days in the month by twenty-four and dividing the total hours of up-time in the month by the result. Total hours of up-time excludes the necessary time to receive repair or replacement parts and to make failed device ready for restoration. Objectives Managed Intrusion Detection service will be provided 24x7, with 99% up- time. The availability guarantee includes all security management servers and their associated devices and applications. Force Majeure events and occurrences are excluded. The 99% availabilityguarantee excludes any time that is accumulated while hardware replacement, software upgrade, or repair or other maintenance is being performed by the manufacturer of the item in question. Immediate Rights and Remedies N/A Monthly Rights and Remedies Failing to meet the SLA objective shall result in a rebate of 5% of the Monthly Recurring Maintenance Charge for the affected device (not to exceed 25% of the Monthly Charge). End-User Escalation Process Call AT&T GCSC Call AT&T Global Client Support Center (GCSC) Managed Security Service MSS Operations (0-000-000-0000) DTS/STND Escalation Process The following Service Level Agreement is only applicable if the following customer requirements are met. If for any reason, these requirements are not in place, then any customer credits, rights, and remedies will not apply. • ...
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Related to High Severity Security Alerts

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