Inmate Telephone Services. 1) Interstate ITS calls made using a collect format: $ 0.25 per minute of use. 2) Interstate ITS calls, whether made using a debit, prepaid/AdvancePay™ format: $ 0.21 per minute of use. 3) Local calls, whether made using a collect, debit, prepaid/AdvancePay™ format: $ 0.28 per minute of use. 4) Intrastate ITS calls (other than local calls), whether made using a collect, debit, prepaid/AdvancePay™ format: $ 0.34 per minute of use. 5) International ITS calls, whether made using a debit, prepaid/AdvancePay™ format: Rates published on the Company website. 6) No per call, per connection, or flat-rate calling charges shall apply to international, interstate, and intrastate ITS per minute of use calls. 7) The rates charged are exclusive of taxes, and other amounts collected by Company on behalf of, or paid to, third parties, including but not limited to payments in support of statutory or regulatory programs mandated by governmental or quasi-governmental authorities, such as the Federal Universal Service Fee, and any costs incurred by Company in connection with such programs.

Inmate Telephone Services. 1) Interstate calls, collect, debit, or prepaid/AdvancePay™ format: $0.15 per-minute of use. 2) Intrastate calls, collect, debit, or prepaid/AdvancePay™ format: $0.15 per-minute of use. 3) International calls, debit or prepaid/AdvancePay™ format: The Interstate rate of $0.15 per- minute of use plus the applicable call termination rate for the destination country as published on the Contractor’s website, which may be updated every 3 months in accordance with the FCC Order. No per call, per connection, or flat-rate charges shall apply to international or interstate calls. The rates set forth above are exclusive of taxes and other amounts collected by the Contractor on behalf of, or paid to, third parties, including but not limited to payments in support of statutory or regulatory programs mandated by governmental or quasi-governmental authorities, such as the Federal Universal Service Fee, and any costs incurred by the Contractor in connection with such programs.

Inmate Telephone Services. Additional Items

Inmate Telephone Services. Company shall be responsible for: (a) furnishing, installing, repairing and servicing the Equipment; (b) the establishment (if and to the extent required of Company by law) and compliance with all Tariffs and rules, regulations, orders and policies of federal and state regulatory authorities applicable to the automated inmate telephone system Services provided by Company; (c) the establishment and maintenance of all billing and payment arrangements with the local and interexchange carriers; (d) the processing of all telephone call records; (e) the performance (alone or through others) of all validation, billing, outclearing and collection services; and (f) the handling of all billing and other inquiries, fraud control, and all other Services essential to the performance of Company’s obligations under this Agreement. Company reserves the right to control unbillables, bad debt and fraud. Company does not furnish, maintain or provide consumables for peripheral equipment associated with the inmate telephone system. Consumables consist of items such as printer paper, cassette tapes, or compact disks.

Inmate Telephone Services. Interstate ITS calls made using a collect format: $ 0.25 per minute of use. I nterstate ITS calls, whether made using a debit, prepaid/AdvancePay™ format: $ 0.21 per minute of use. I ntrastate ITS calls, whether made using a collect, debit, prepaid/AdvancePay™ format: $ 0.23 per minute of use. International ITS calls, whether made using a debit, prepaid/AdvancePay™ format: Rates published on the Contractor’s website. No per call, per connection, or flat-rate calling charges shall apply to international, interstate, and intrastate ITS per minute of use calls. The rates charged are exclusive of taxes, and other amounts collected by Contractor on behalf of, or paid to, third parties, including but not limited to payments in support of statutory or regulatory programs mandated by governmental or quasi-governmental authorities, such as the Federal Universal Service Fee, and any costs incurred by Contractor in connection with such programs. “ DEBIT Rates for all International countries are listed on International Rates Chart – Country Specific” Transaction Fees. Contractor may charge certain Transaction Fees in accordance with the following schedule. These Transaction Fees are cost recovery in nature and are not considered revenue by Contractor therefore no commission is paid on these fees. Account Transaction Fees Amount Fee for automated payment for credit card, debit card, and xxxx processing fees $3.00 per use Fee for payment using live operator $5.95 per use Fee for paper xxxx/statement $2.00 per use Fee for use of third-party money transmitter (e.g., MoneyGram, Western Union, credit card processing, transfers from third-party commissary accounts) The exact fee from the third-party provider passed through directly to customer with no markup As soon as reasonably practicable following the effective date of Amendment One, Contractor will add AdvancePay One Call or APOC, which is a prepaid calling option without a minimum balance requirement, which allows a consumer (not an inmate) to establish an account that will pay for calls from an inmate. Consumers using an Automated Payment method to make an APOC may be charged up to three dollars ($3.00) per use.

Inmate Telephone Services. Interstate ITS calls, whether made using a collect, debit, or prepaid/AdvancePay™ format: $ 0.16 per minute of use. Intrastate ITS calls, whether made using a collect, debit, or prepaid/AdvancePay™ format: $ 0.16 per minute of use. International ITS calls, whether made using a debit or prepaid/AdvancePay™ format: The Interstate ITS rate set forth above plus the applicable call termination rate for the destination country as published on the Company’s website, which may be updated every 3 months in accordance with the FCC Order. No per call, per connection, or flat-rate calling charges shall apply to international or interstate ITS per minute of use calls. The ITS rates set forth above are exclusive of taxes and other amounts collected by the Company on behalf of, or paid to, third parties, including but not limited to payments in support of statutory or regulatory programs mandated by governmental or quasi- governmental authorities, such as the Federal Universal Service Fee, and any costs incurred by the Company in connection with such programs.

Inmate Telephone Services. Intrastate and Interstate ITS calls made using a collect, debit, prepaid/AdvancePay™ format: $ 0.07 per minute of use with a maximum cost of a call of $2.10 for 30 minutes. International ITS calls, whether made using a debit, prepaid/AdvancePay™ format shall not exceed $0.14 + applicable international wholesale carrier charges. Rates shall be published on the Contractor’s website. The maximum cost of a 30 minute call shall be $4.20 + pass-through only (no mark-up No per call, per connection, or flat-rate calling charges shall apply to international, interstate, and intrastate ITS per minute of use calls. The rates charged are exclusive of taxes, and other amounts collected by Contractor on behalf of, or paid to, third parties, including but not limited to payments in support of statutory or regulatory programs mandated by governmental or quasi-governmental authorities, such as the Federal Universal Service Fee, and any costs incurred by Contractor in connection with such programs. Transaction Fees. Contractor may charge certain Transaction Fees in accordance with the following schedule. These Transaction Fees are cost recovery in nature and are not considered revenue by Contractor therefore no commission is paid on these fees. Fee for automated payment for credit card, debit card, and bill processing fees $0.00 Single-call $0.00 Fee for use of third-party money transmitter (e.g., MoneyGram, Western Union, credit card processing, transfers from third-party commissary accounts) The exact fee from the third-party provider passed through directly to customer with no markup, not to exceed $6.95 Severity Level Severity Examples Level (Inmate Use) Severity Examples Level (Monitoring) Response Time Expected Resolution Time Fine Per partial/full day File folder: 616284 MA-060-15010542 of the system have stopped >72 hours- $2,500.00 Second Occurrence or more in same contract year $5,000 Severe Service interruptions affecting 25% -30% of the inmates/wards housed in a single unit Sound quality is distorted or workstation non functional 4 Hours 24 Hours >24 but <48 hours- $500.00 >48 but <72 hours- $1,000.00 >72 hours- $1,500.00 Minor Single phone out of service but other phones remain available and functional System responses have slowed or keyboard is malfunctioning 8 Hours Hours >40 but <72 hours- $100.00 >72 hours- $300.00 Cosmetic Damage to phone but phone is still functional Keyboard is sticking 24 Hours Hours >80 hours- $100.00

Inmate Telephone Services. Intrastate and Interstate ITS calls made using a collect, debit, prepaid/AdvancePay™ format: $ 0.07 per minute of use with a maximum cost of a call of $2.10 for 30 minutes. Intrastate ITS calls, whether made using a collect, debit, prepaid/AdvancePay™ format: $ 0.14 per minute of use. International ITS calls, whether made using a debit, prepaid/AdvancePay™ format shall not exceed $0.14 + applicable international wholesale carrier charges. Rates shall be published on the Contractor’s website. The maximum cost of a 30 minute call shall be $4.20 + pass-through only (no mark-up allowed). No per call, per connection, or flat-rate calling charges shall apply to international, interstate, and intrastate ITS per minute of use calls. The rates charged are exclusive of taxes, and other amounts collected by Contractor on behalf of, or paid to, third parties, including but not limited to payments in support of statutory or regulatory programs mandated by governmental or quasi-governmental authorities, such as the Federal Universal Service Fee, and any costs incurred by Contractor in connection with such programs. “DEBIT Rates for all International countries are listed on International Rates Chart – Country Specific” Transaction Fees. Contractor may charge certain Transaction Fees in accordance with the following schedule. These Transaction Fees are cost recovery in nature and are not considered revenue by Contractor therefore no commission is paid on these fees. Account Transaction Fees Amount Fee for automated payment for credit card, debit card, and bill processing fees $0.00 per use Fee for payment using live operator $0.9500 per use Fee for paper bill/statement $02.00 per use Single-call $0.00 Fee for use of third-party money transmitter (e.g., MoneyGram, Western Union, credit card processing, transfers from third-party commissary accounts) The exact fee from the third-party provider passed through directly to customer with no markup, not to exceed $6.95 As soon as reasonably practicable following the effective date of Amendment One, Contractor will add AdvancePay One Call or APOC, which is a prepaid calling option without a minimum balance requirement, which allows a consumer (not an inmate) to establish an account that will pay for calls from an inmate. Consumers using an Automated Payment method to make an APOC may be charged up to three dollars ($3.00) per use.

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