Interpreter/Translation Services. During the enrollment process, EOHHS will seek to identify potential enrollees who speak a language other than English as their primary language. EOHHS will notify the Contractor when it knows of members who do not speak English as a primary language who have either selected or been assigned to the Health Plan. If the Contractor has more than fifty (50) members who speak a single language other than English as a primary language, the Contractor agrees to make available general written materials, such as its member handbook, in that language. The Contractor agrees to be responsible for a true translation of materials prior-approved in English by EOHHS, subject to State oversight. The Contractor will forward all translated materials to applicable members. The Contractor agrees to make available interpreter services. Interpreter services will be made available as practical and necessary by telephone, and/or in-person to ensure that members are able to communicate with the Contractor and its providers and receive all covered benefits in a timely manner. Members will have the option of in-person interpreter services, if planned sufficiently in advance according to the Contractor policies and procedures, in conformance with Title VI of the Civil Rights Act. In addition, the Contractor agrees to conform with standards outlined in the Americans with Disabilities Act (ADA) for purposes of communicating with, including about out-of-plan services, and providing accessible services to its visually and hearing impaired, and physically disabled members.
Interpreter/Translation Services. During the enrollment process, the State will seek to identify enrollees who speak a language other than English as their primary language. The State will notify Contractor when it knows of members who do not speak English as a primary language who have either selected or been assigned to the Dental Plan. If Contractor has more than fifty (50) members who speak a single language other than English as a primary language, Contractor agrees to make available general written materials, such as its Member Handbook, in that language. Contractor agrees to be responsible for a true translation of materials prior-approved in English by the State, subject to State oversight. Contractor will forward all translated materials to applicable members. Contractor agrees to make available interpreter services. Interpreter services shall be made available as practical and necessary by telephone, and/or in person to ensure that members are able to communicate with Contractor and its providers and receive all covered benefits in a timely manner. Members shall have the option of in-person interpreter services, if planned sufficiently in advance according to Contractor policies and procedures. In addition, Contractor agrees to conform with standards outlined in the Americans with Disabilities Act (ADA) to allow for access to services and treatment for its members who are visually or hearing impaired and/or who may have physical or intellectual disabilities.
Interpreter/Translation Services. MVP provides these services. Call MVP’s Customer Care
