Irish Water Responsibilities:. 15.3.3.1 Irish Water is responsible for all direct interfaces with the customer including initial contact, issuing and processing of connection applications and payments through the Irish Water Customer Contact Centre.
15.3.3.2 Where a customer connection application is received from a customer Irish Water may request the Local Authority to undertake a technical assessment.
15.3.3.3 Where the connection offer is accepted by the customer Irish Water shall be responsible for requesting the Local Authority to undertake or facilitate the connection.
Irish Water Responsibilities:. Irish Water Shall:
Irish Water Responsibilities:. Irish Water shall:
3.7.1 be responsible for strategic leadership of Water Services Functions (taking into account legal and regulatory requirements, strategic communications and customer preferences) that provides best Value for Money; and develop its strategy for delivering the Water Services Functions in consultation with the Local Authority;
3.7.2 be responsible for planning, financing, developing and delivering the Assets and services (other than the Services) required to implement its strategy in accordance with its investment plans, this Agreement and the applicable Long Term Service Plan and the applicable Annual Service Plan;
3.7.3 support the Local Authority to meet its obligations under this Agreement;
3.7.4 be responsible for the management of any DBO Contracts with support from Local Authority where required;
3.7.5 be responsible for making submissions to CER and for complying with the price control requirements; and
3.7.6 carry out its obligations under this Agreement, including but not limited to those under Clause 36 to pay the Local Authority for providing the Services in accordance with the provisions of this Agreement.
Irish Water Responsibilities:. Irish Water shall:
6.3.1 fund the development and running of customer service workshops for Local Authority employees (including management) engaged in or associated with providing the Services;
6.3.2 ensure that the objectives for the workshops include:
6.3.2.1 building on the strengths of the Local Authority customer service culture; and
6.3.2.2 understanding the role of Irish Water within the context of the existing culture and / or organisation of the Local Authority and the creation of the Irish Water industry culture and values; and
6.3.3 participate in staff surveys to assist in developing a customer service culture within Irish Water and the Local Authority.
Irish Water Responsibilities:. Irish Water shall:
7.2.2.1 develop co-branded designs using the Local Authority’s visual identity and engage in a review process with, and obtain the approval of, the Local Authority;
7.2.2.2 respect and complement the existing visual identity of the Local Authority;
7.2.2.3 roll out and monitor the Irish Water co-branded visual identity elements in partnership with the Local Authority; and
7.2.2.4 subject to clause 31 (Intellectual Property) where appropriate, provide written consent for use of Irish Water’s visual identity that is outside of agreed usage.
Irish Water Responsibilities:. Irish Water shall:
10.5.2.1 provide agreed support to the Local Authority to facilitate Continuous Improvement and Change Initiatives required to deliver the Performance Targets; and
10.5.2.2 ensure Change Initiatives are identified by the parties and implemented.
Irish Water Responsibilities:. Irish Water shall agree appropriate reporting mechanisms and reporting formats with the Local Authority for risk reporting.
Irish Water Responsibilities:. Irish Water shall:
14.1.2.1 undertake the role of statutory consultee with respect to Water Service Functions;
14.1.2.2 provide liaison and co-ordination of preplanning requests, planning applications and connection enquiries from the planning authority;
14.1.2.3 where Irish Water have been requested to attend a preplanning meeting by the planning authority, Irish Water may request Local Authority Personnel to attend the meeting and act on its behalf in accordance with this Agreement, Protocols and Irish Water policies;
14.1.2.4 where Irish Water is notified of a planning application, Irish Water may request Local Authority Personnel to prepare a report or response on their behalf. Irish Water is responsible for all submissions to the planning authority; and
14.1.2.5 acknowledge the demarcation between the Local Authority’s planning function and the Services.
Irish Water Responsibilities:. 14.2.2.1 Irish Water has sole responsibility for taking in charge infrastructure falling within its Water Service Functions.
14.2.2.2 Where Irish Water is taking in charge water services Assets Irish Water may request Local Authority Personnel to prepare a condition report on Assets to be taken in charge. The final decision and responsibility to take in charge rests with Irish Water.
Irish Water Responsibilities:. Irish Water shall:
15.1.3.1 manage network configuration to deliver the best balance between cost and network performance and minimise plant outage, cost exposure and risk to service failure and the standards agreed in the Annual Service Plan, or otherwise agreed with Irish Water or where there are no standards specified, no less than the Existing Standard and where there are no Performance Targets, no less than Historic Performance where measured;
15.1.3.2 develop and have an understanding of asset performance by identifying and quantifying operational and planned maintenance parameters;
15.1.3.3 provide Irish Water ICT and related training to Local Authority as agreed under the Annual Service Plan;
15.1.3.4 work with Local Authority to develop a proactive maintenance program for water and waste water infrastructure;
15.1.3.5 develop the methodology to manage spares and consumables to maximise Asset availability;
15.1.3.6 approve work schedules where significant customer or public impact is anticipated or where costs (variations) require Irish Water approval; and
15.1.3.7 respond promptly to variation requests from the Local Authority.
