Issue Severity Level Definitions Sample Clauses

Issue Severity Level Definitions. (i) P1: Mission Critical. Critical issue affecting all users of the Customer Site, including system unavailability and data integrity issues with no workaround available.
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Issue Severity Level Definitions. Severity level indicates the relative impact of an issue on Client systems or business processes that are related only to Usherwood’s technology and provided products. Xxxxxxxxx uses the following severity level definitions to classify all support requests: Severity 1 (Critical)*
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Issue Severity Level Definitions. P1: Mission Critical. Critical issue affecting all users of the Customer Site, including system unavailability and data integrity issues with no workaround available P2: Urgent. Essential services are significantly degraded and/or impacting significant aspects of the Customer Site. The issue is persistent and affects many users and/or major functionality. No reasonable workaround available. P3: Important. Services are noticeably impaired, but most business operations continue as normal. Some but not all users are affected. Short-term workaround is available, but not scalable.
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Issue Severity Level Definitions. Severity Level 0 (Service Unavailability): Customer experiences complete loss of Service, meeting the definition of “Unavailable” in Section III-B-1 below. Xxxxxxxx Xxxxx 0 (Xxxxxx Xxxxxx): Customer experiences a severe defect or configuration issue with the Service that materially impacts Customer’s business in a negative way (excluding Service failures that qualify as Severity Level 0). Severity Level 2 (Delayed Performance): Customer experiences transactional and operational slowness in the Service (excluding Service issues that qualify as Severity Level 0 or 1). Severity Xxxxx 0 (Routine Requests): Routine Service support requests relating to issues that don’t qualify as Severity Level 0, 1 or 2.
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Related to Issue Severity Level Definitions

  • Grievance Definitions A grievance shall be defined as any difference arising out of an interpretation, application, administration or alleged violation of this Collective Agreement. A grievance shall be categorized as follows:

  • – SCOPE & DEFINITIONS 2.01 The Employer recognizes the Ontario Nurses’ Association as the bargaining agent of all registered nurses and nurses with a temporary certificate of registration employed by the Caressant Care Nursing and Retirement Homes Limited, The Xxxxxx Home for Seniors, save and except Director of Nursing, persons above the rank of Director of Nursing and employees in bargaining units for which any trade union held bargaining rights as of May 6, 2011.

  • DPA Definitions The definition of terms used in this DPA is found in Exhibit “C”. In the event of a conflict, definitions used in this DPA shall prevail over terms used in any other writing, including, but not limited to the Service Agreement, Terms of Service, Privacy Policies etc.

  • Grievance Definition A grievance is an allegation by an employee or a group of employees that there has been a violation, misapplication, or misinterpretation of this Agreement, which occurred during the term of this Agreement. The term “grievant” as used in this Article includes the term “grievants.”

  • Key Definitions As used herein, the following terms shall have the following respective meanings:

  • 020 Definitions The following definitions shall be applicable to this chapter:

  • 000 DEFINITIONS 6.100 Maintenance shall be work performed for the repair, renovation, revamp and upkeep of property, machinery and equipment within the limits of the plant property.

  • SECTION I - DEFINITIONS As used in this Agreement, the following terms shall have the meanings ascribed herein unless otherwise stated or reasonably required by the Agreement, and other forms of any defined words shall have a meaning parallel thereto.

  • Standard Conditions; Definitions 1.01. The Standard Conditions for Grants Made by the World Bank Out of Various Funds, dated July 1, 2008 (“Standard Conditions”), constitute an integral part of this Agreement.

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