LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 Subject to clause 2.2 of this Appendix, the LFC will provision the Layer 2 Services as follows:
(a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection:
(A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or
(B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within three Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User).
(b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection:
(A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or
(B) independently from an order for an installation of a Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User).
(c) NBAP - Layer 2 services: Layer 2 services ordered in relation to an NBAP Connection:
(A) at the same time as an installation of an NBAP Connection are to be provisioned concurrently with the completion of the Connection; or
(B) independently from an order for an installation of an NBAP Connection (provided that the relevant Premises is already Connected) are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User).
(d) Bandwidth upgrade of Layer 2 services: A bandwidth upgrade of Layer 2 services must be provisioned within one Business Day of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User).
(e) Multicast (Service Provider): A multicast service must be provisioned for a Service Provider within 3 months of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the LFC).
(f) Multicast (End User): Provided that the necessary multicast service has previously been provisioned ...
LAYER 2 SERVICE PROVISIONING SERVICE LEVELS. 2.1 The LFC will provision the Standard Install for the Layer 2 Services as follows:
(a) Residential - Layer 2 services: Layer 2 services ordered in relation to a Residential Connection:
(A) at the same time as an installation of a Residential Connection are to be provisioned concurrently with the completion of the Connection; or
(B) independently from an order for an installation of a Connection (provided that the relevant Premises has already been Connected (even if a UFB Service is not currently being provided));
(i) if that Connection remains intact and capable of remote activation;
(A) 90% of the Layer 2 services are to be provisioned within 4 Business Hours; and
(B) 100% of the Layer 2 services are to be provisioned within 1 Business Day;
(ii) for Premises which are not capable of remote activation or where the Service Provider has requested a truck roll, the Layer 2 services are to be provisioned within five Business Days, of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User and requested of the LFC) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require).
(b) Business - Layer 2 services: Layer 2 services ordered in relation to a Business Connection:
(A) at the same time as an installation of a Business Connection are to be provisioned concurrently with the completion of the Connection; or
(B) independently from an order for an installation of a Connection (provided that the relevant Premises has already been Connected (even if a UFB Service is not currently being provided));
(i) if that Connection remains intact and capable of remote activation;
(A) 90% of the Layer 2 services are to be provisioned within 4 Business Hours; and
(B) 100% of the Layer 2 services are to be provisioned within 1 Business Day, or
(ii) for Premises which are not capable of remote activation or where the Service Provider has requested a truck roll, the Layer 2 services are to be provisioned within five Business Days of receipt by the LFC of a properly completed order from the Service Provider (or such later date as agreed between the Service Provider and the relevant End User and requested of the LFC) and the receipt of all necessary permissions and consents contemplated by clauses 3.6, 10.2(c), 12.2 and 12.3 of the General Terms (as the case may require).
(c) NBAP -...
LAYER 2 SERVICE PROVISIONING SERVICE LEVELS.
2.1 Subject to clause 2.2 of this Appendix, the LFC will provision Layer 2 Services as follows:
(a) Residential and Business - Layer 2 services (excluding NBAPs):
(A) at the same time as an installation of a Residential or Business Connection are to be provisioned concurrently with the completion of the Connection; or
(B) independently from a Service Order Request for an installation of a Connection (provided that the relevant Premises is already Connected, that Connection has remained intact and the Layer-2 service is capable of remote activation) are to be provisioned within one Business Day of receipt by the LFC of a properly completed Service Order from the Service Provider (or such later date requested by the Service Provider); or
(C) for Layer-2 Services to a Premises which are not capable of remote activation or where the Service Provider has requested a truck roll, the Layer 2 Service will be provisioned within five Business Days (or such later date requested by the Service Provider).
