Maintenance Notifications. We perform Standard Maintenance during limited windows that are historically known to be reliably low-traffic times. If and when maintenance is predicted to occur during periods of higher traffic, we will provide advance notice of those windows and will coordinate to the greatest extent possible with you. Not all maintenance activities will cause application unavailability. However, if Xxxxx anticipates that activities during a Standard or Emergency Maintenance window may make the Tyler Software unavailable, we will provide advance notice, as reasonably practicable that the Tyler Software will be unavailable during the maintenance window. Tyler Technologies, Inc. provides the following channels of software support for authorized users*:
(1) On-line submission (portal) – for less urgent and functionality-based questions, users may create support incidents through the Tyler Customer Portal available at the Tyler Technologies website. A built-in Answer Panel provides users with resolutions to most “how-to” and configuration- based questions through a simplified search interface with machine learning, potentially eliminating the need to submit the support case.
(2) Email – for less urgent situations, users may submit emails directly to the software support group.
Maintenance Notifications. Maintenance notifications will be sent to all of Customer’s email addresses with User Accounts on the Kentik system. It is Customer’s sole responsibility to ensure the provided email address is current and fully functional. Xxxxxx will use commercially reasonable efforts to notify Customer at least one (1) business day before any Scheduled Maintenance and thirty minutes before any Unscheduled Maintenance is performed on its systems. Notice will contain the expected start time, the planned duration of the Unscheduled Maintenance, and whether Kentik expects the SaaS Services to be unavailable during the Unscheduled Maintenance.
Maintenance Notifications. We perform Standard Maintenance during limited windows that are historically known to be reliably low-traffic times. If and when maintenance is predicted to occur during periods of higher traffic, we will provide advance notice of those windows and will coordinate to the greatest extent possible with you. Not all maintenance activities will cause application unavailability. However, if Xxxxx anticipates that activities during a Standard or Emergency Maintenance window may make the Tyler Software unavailable, we will provide advance notice, as reasonably practicable that the Tyler Software will be unavailable during the maintenance window. Exhibit C Schedule 1 Tyler Technologies, Inc. provides the following channels of software support*:
(1) Tyler Community – an on-line resource, Tyler Community provides a venue for all Tyler clients with current maintenance agreements to collaborate with one another, share best practices and resources, and access documentation.
(2) On-line submission (portal) – for less urgent and functionality-based questions, users may create unlimited support incidents through the customer relationship management portal available at the Tyler Technologies website.
(3) Email – for less urgent situations, users may submit unlimited emails directly to the software support group.
Maintenance Notifications. These emails provide confirmation to your customer administrators that the reserved / scheduled maintenance window will be used. They are sent typically 3 days in advance as a reminder of the upcoming maintenance window. Follow up notifications are sent at the end of maintenance to let your customer administrators know maintenance has concluded. Information about the next maintenance window is also visible at: xxxx://xxx.xxx.xxx/cloud- computing/social/us/en/maintenance/. Subscribers do not receive the directed email notifications like those sent to your customer administrators / recipients. Instead, subscribers see a browser based maintenance announcement 3 days in advance of a maintenance window.
Maintenance Notifications. All maintenance notifications will be sent to all of Customer’s email addresses with User Accounts on the Kentik system. It is Customer’s sole responsibility to ensure the provided email address is current and fully functional. Xxxxxx will use commercially reasonable efforts to notify Customer at least three (3) business days before any Scheduled Maintenance and thirty minutes before any Emergency Maintenance is performed on its systems, if the maintenance is reasonably expected to cause any Services degradation or Services availability problem for Customer.
Maintenance Notifications. Provider will monitor the performance of its obligations under the Agreement using automated tools/utilities developed and/or configured by Provider, or contracted with external third parties, to validate the Availability.
Maintenance Notifications. We perform Standard Maintenance during limited windows that are historically known to be reliably low-traffic times. If and when maintenance is predicted to occur during periods of higher traffic, we will provide advance notice of those windows and will coordinate to the greatest extent possible with you. Not all maintenance activities will cause application unavailability. However, if Xxxxx anticipates that activities during a Standard or Emergency Maintenance window may make the Tyler Software unavailable, we will provide advance notice, as reasonably practicable that the Tyler Software will be unavailable during the maintenance window. The following outlines the standard support provided by Tyler Technologies, Inc. (“Tyler”) for the following software systems installed in the Tyler hosting center, for the time period specified in this Support Call Process (“Support Agreement”). The Orion software systems listed in the Investment Summary, Exhibit A, Schedule 1, running in the Tyler hosting center shall be known as the Tyler Software. Any additional support, modifications, or services needed on the Tyler Software as it is installed in the Tyler hosting center which are not expressly included in this Support Agreement, must be outlined in an additional service level agreement or will be provided at time and materials rates. Modifications to the Tyler Software code and reports written by us for a specific jurisdiction or group of jurisdictions are considered part of the Tyler Software and, as such, the terms of this Support Agreement apply.
