Member Education Programs. AAUP and AFT commit to cooperating on educational programs to support the work of our affiliates and their members. These include webinars, on-campus trainings, AFT’s Union Leadership Institute, and other joint trainings to be held nationally. Both organizations commit to assigning staff and resources to this important work of strengthening our chapters and locals.
Member Education Programs. The MCO must provide the information listed under this section within a reasonable timeframe, following the notification from OMPP of the member’s enrollment. In addition, the MCO must notify members at least once a year of their right to request and obtain the information listed in this section. If the MCO makes significant changes to the information provided under this section, the MCO must notify the member in writing of the intended change at least 30 calendar days prior to the intended effective date of the change, in accordance with 42 CFR 438.10(f)(4). (OMPP defines significant changes as any changes that affect member accessibility or the MCO’s services and benefits.) The MCO must make written information available in English and Spanish and other prevalent non-English language, as identified by OMPP, upon the member’s request. In addition, the MCO must identify additional languages that are prevalent among the MCO’s membership. The MCO must inform members that information is available upon request in alternative formats and how to obtain alternative formats. OMPP defines alternative formats as Braille, large font letters, audiotape, prevalent languages, and verbal explanation of written materials. To the extent possible, written materials must not exceed a fifth grade reading level. The MCO must provide notification to its members of the Hoosier Healthwise covered services that the MCO does not elect to cover on the basis of moral or religious grounds and guidelines for how and where to obtain those services, in accordance with 42 CFR 438.102 This information must be related to the member before and during enrollment and within 90 calendar days after adopting the policy with respect to any particular service. The MCO must inform the members that, upon the member’s request, the MCO will provide information on the structure and operation of the MCO and, in accordance with 42 CFR 438.6(h), will provide information on the MCO’s provider incentive plans. The MCO will be responsible for developing and maintaining member education programs designed to provide the members with clear, concise, and accurate information about the MCO’s program, the MCO’s network and the Hoosier Healthwise program. The State encourages the MCO to incorporate community advocates, support agencies, health departments, other governmental agencies and public health associations in its outreach and member education programs. The State encourages the MCO to develop community partne...
