Move/Change of Service Location. 1. If a Customer moves their business to another location within Altafiber’s operating territory (Cincinnati/Northern KY/Dayton markets only) prior to the expiration of the then current Term, the Agreement will move with them, however, the Customer will pay for all standard installation and Service charges associated with moving the Service (“Move Charges”). The Agreement will continue with the original expiration date and rate structure. Termination charges will apply if Customer terminates any of the existing Service. In the event the Customer is in the Agreement for more than twelve (12) months prior to requested move, Xxxxxxxx may resign a new thirty- six (36) month term and Xxxxxxxxx will waive the associated Move Charges.
Move/Change of Service Location. If Customer moves its Service(s) location prior to the expiration of the then current Term, Customer will be responsible for relocating the Company Provided Equipment unless Customer pays Company for all standard installation and Service charges associated with relocating the Service(s) (“Move Charges”). The applicable Service Agreement will continue in effect at the new location (including the original expiration date and rate structure). Early termination fees will apply if Customer terminates any existing Service(s). Support and Repair Processes Technical Support Customer will receive technical support from the Company Support Team which is available 24/7 and provides traditional tier 1 and tier 2 service desk support. Company will provide engineering escalation for Tier 3 support. Support Hours Company’s Service(s) are subject to the information in the table below. Item Short Name Information 1 Incident Support For CBTS services only, support for business impacting Priority 1 & Priority 2 incidents is 24 hours per day, 7 days a week, 365 days a year. All other Company support is 7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday, excluding U.S. Holidays identified below. 2 Service Request Support Service Requests are performed during Normal Business Hours. 3 Scheduled and Non-Business Hour Service Request Scheduled and/or Service Request that need to be performed outside of Normal Business Hours or require additional resource planning will be exempt from SLA.
Move/Change of Service Location. 4.21.1 If a Customer moves their business to another location prior to the expiration of the then current Term, the Agreement will move with them, however, the Customer will be responsible for the movement of the provided equipment unless they pay for all standard installation and Service charges associated with moving the Service (“Move Charges”). The Agreement will continue with the original expiration date and rate structure. Termination charges will apply if Customer terminates any of the existing Service.
Move/Change of Service Location. If Customer moves its Service(s) location prior to the expiration of the then current Term, Customer will be responsible for relocating the CBTS Provided Equipment unless Customer pays CBTS for all standard installation and Service charges associated with relocating the Service(s) (“Move Charges”). The applicable Service Agreement will continue in effect at the new location (including the original expiration date and rate structure). Early termination fees will apply if Customer terminates any existing Service(s). If Customer cancels, in whole or in part, any requested addition, rearrangement, relocation or other modification to the Service(s) prior to completion thereof, Customer will reimburse CBTS for the actual expenses incurred by CBTS in connection with such activity prior to CBTS's receipt of notice of cancellation; provided, however, the amount of such reimbursement will not exceed the charges that Customer would have otherwise incurred (for example, construction or installation charges associated with such activity).
