Non-recurring Services Sample Clauses

Non-recurring Services. Covers setting up all DSM controlled infrastructure. Excludes customer-controlled infrastructure. Work on customer controlled Infrastructure is considered staff augmentation.
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Non-recurring Services. Fees for Non-Recurring Services shall be on a fixed fee basis (including all fees for the activation or re-activation) and shall be due and payable upon the execution of the applicable Order Form or statement of work. Non-Recurring Services Fees exclude expenses for travel, food and lodging, that are related to the performance of such services.
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Non-recurring Services. Customer may elect to order non-recurring services related to its purchase of the Subscription Services, which may include, without limitation, implementation, integration, installation or activation services, as further described in an Order (“NON- RECURRING SERVICES”). Any Non-Recurring Services to be provided will be included in an Order, with additional terms set forth in a statement of work, as applicable. OPAQ shall be under no obligation to perform Non-Recurring Services until an Order or statement of work in relation thereto has been mutually executed. If the Non-Recurring Services involve the delivery of any work product, developments, inventions, technology or materials (collectively, “DELIVERABLES“) except to the extent that such Deliverables include Customer Content or Customer’s Confidential Information (as hereinafter defined), OPAQ shall retain ownership of all Deliverables. OPAQ grants to Customer a non-exclusive right and license to use the Deliverables solely for its internal business purposes.
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Non-recurring Services. Unisys will xxxx Egenera monthly in arrears for the non-recurring Services as set forth in EXHIBIT B.
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Non-recurring Services. Fees for Non-Recurring Services shall be on a fixed fee basis (including all fees for the activation or re-activation) and shall be invoiced upon the execution of this Agreement or the applicable Order Form or statement of work and payment is due within thirty (30) days from the invoice date.
Sample 1
Non-recurring Services. Unisys will bill Egenera monthly in arrears for the non-recurring Services as set forth in EXHIBIT B. 12.4 Out of Scope Charges. Unisys will Invoice Egenera for any additional charges when incurred. Additional charges may apply to: (1) services requests by Xxxxxxx, whether recurring or non-recurring services, for services outside contracted hours or beyond normal coverage as specified above in Section 12.2 and 12.3. Unisys will notify Egenera if it accepts or declines the request for additional services and if additional charges apply and obtain Xxxxxxx's written acceptance of such charges before Unisys performs the requested service, provided, however, if Unisys is unable to make contact with Xxxxxxx's applicable Service Manager to obtain his acceptance after one attempt, Unisys shall perform, as needed, up to four (4) hours of additional service and upon completion, shall promptly notify Egenera of the additional charges and the reasons therefore. Charges for the additional services shall be at the agreed upon rate or if not agreed, at Unisys then current Demand Services Rates. Time charges will include any additional travel time to and from the Egenera Customer site necessitated by the out of scope Services rendered plus actual time spent at the Egenera Customer site and all related reasonable travel expenses, unless otherwise agreed to in the writing by the parties. 12.5
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Related to Non-recurring Services

  • Service Levels Annex 1 to this Part A of this Contract Schedule 6 sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Contract Schedule 6 (the “Service Level Performance Criteria”) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Contract Schedule 6. The Supplier shall, at all times, provide the Goods and/or Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Goods and/or Services during the Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 13 of this Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Contract Schedule 6; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 14 of this Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 14.2.2 of this Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Contract Schedule 6 sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Contract Schedule 6, shall be a recurrent period of [one Month] during the Contract Period (the “Service Period”). Annex 1 to this Part A of this Contract Schedule 6 includes details of each Service Credit available to each Service Level Performance Criterion if the applicable Service Level Performance Measure is not met by the Supplier. The Customer shall use the Performance Monitoring Reports supplied by the Supplier under Part B (Performance Monitoring) of this Contract Schedule 6 to verify the calculation and accuracy of the Service Credits, if any, applicable to each relevant Service Period. Service Credits are a reduction of the amounts payable in respect of the Goods and/or Services and do not include VAT. The Supplier shall set-off the value of any Service Credits against the appropriate invoice in accordance with calculation formula in Annex 1 of Part A of this Contract Schedule 6.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Training Services Training Services may include pre-packaged training Products, and/or the development or customization of training programs as requested, including Live Training, Computer Based/Multi-Media Training which encompasses Internet-Delivered Training, and/or Video Based Training.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

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