Offboarding Assistance. 4.1. Customer must have requested IFS to provide a full back-up of Content stored on the Cloud Platform prior to termination or expiration of the IFS Cloud Services and where it has done so, IFS will, at Customer’s provide Customer with a full backup of the Content stored on the Cloud Platform. Except where agreed by the Parties otherwise prior to such termination or expiration of the IFS Cloud Services, such agreement to be in writing, all such Content stored on the Cloud Platform will be erased by IFS on termination or expiration of the IFS Cloud Services including all backup catalogue references to such Content.
4.2. If the Customer wishes to remove software or data from the Cloud Platform, then IFS will promptly provide the Customer with all reasonable support and assistance, as a Chargeable Service. Such assistance may include providing Content stored on the Cloud Platform to the Customer or assisting the Customer to redeploy the Software to an alternative hosting platform.
Offboarding Assistance. 5.1. Customer must have requested IFS to provide a full back-up of Content stored on the Cloud Platform prior to termination or expiration of the IFS Cloud Services and where it has done so, IFS will, at Customer’s provide Customer with a full backup of the Content stored on the Cloud Platform. Except where agreed by the Parties otherwise prior to such termination or expiration of the IFS Cloud Services, such agreement to be in writing, all such Content stored on the Cloud Platform will be erased by IFS on termination or expiration of the IFS Cloud Services including all backup catalogue references to such Content.
Offboarding Assistance. 16.1 The Supplier shall, on request from the Client at any time after the expiry of six months from the Acceptance Date, prepare or update a detailed plan for the orderly transition of the Managed Services from the Supplier to the Client or its nominated Replacement Supplier (Offboarding Plan).
16.2 The Client may, at any time before termination of this agreement, for any reason, request the Supplier to provide the Offboarding Services or otherwise to offer reasonable assistance in transitioning the Managed Services to a Replacement Supplier (by providing the Offboarding Services). The Supplier will, in consideration of a reasonable fee (to be agreed in advance), provide such Offboarding Services for a maximum period of three months, or until termination of this agreement in accordance with clause 15, whichever is later.
Offboarding Assistance. 10.1. Unless otherwise specified in the Service Specific Terms or applicable Order Form: (i) Customer must have requested IFS to provide a full back-up of Content submitted to and stored by IFS in connection with the Services (“Stored Content”) prior to termination or expiration of the Services, and where it has done so, IFS will, at Customer’s provide Customer with a copy of Stored Content; and (ii) all such Stored Content will be erased by IFS following termination or expiration of the applicable Services, and unless otherwise stated in IFS policies, will be erased within 30 days of the end of the applicable Services.
Offboarding Assistance. 14.1. Unless otherwise specified in the SaaS Description or applicable Order Form:
14.1.1. Customer must have requested IFS to provide a full back-up of Content submitted to (and stored on) the SaaS Service prior to termination or expiration of the SaaS Service and where it has done so, IFS will, at Customer’s provide Customer with a full backup of the Content stored; and
14.1.2. All such Content submitted to (and stored on) on the SaaS Service will be erased by IFS on termination or expiration of the SaaS Service.
Offboarding Assistance. If either Party terminates this Agreement, We will make our team available to provide You with assistance in the orderly termination or transfer of the services to another designated provider (“Offboarding Assistance”). If You are on a Managed Service Plan, We will render up to ten (10) hours of Offboarding Assistance free of charge. If You are not on a Managed Service Plan, Offboarding Assistance is available at Our Hourly Rates set forth in Appendix II. The availability of Offboarding Assistance is conditioned upon all of the following requirements being met no less than fourteen (14) calendar days prior to the expiration of the applicable Termination Notice Period, or if this Agreement is being terminated with immediate effect, no later than seven (7) calendar days following the date of the notice of termination (“Offboarding Assistance Request Deadline”):
