Ongoing telephone support Sample Clauses

Ongoing telephone support. Telephone support shall be available for Customers during the Term of the Agreement at no additional costs. SCHEDULE 1 Draft Project Schedule Task Name Duration Start Finish Colorado 2017 442 days Mon 10/3/16 Mon 12/18/17 Project Milestones 380 days Mon 10/24/16 Tue 11/7/17 County Contracts Negotiated and Signed 60 days Mon 10/24/16 Thu 12/22/16 Certification of System 92 days Thu 12/15/16 Thu 3/16/17 Certification Application Filed 1 day Thu 12/15/16 Thu 12/15/16 Application Review 25 days Fri 12/16/16 Mon 1/9/17 Draft Test Plan Agreement 5 days Mon 1/16/17 Fri 1/20/17 VSTL Testing 25 days Wed 2/1/17 Mon 3/6/17 Review TDP 9 days Mon 2/13/17 Tue 2/21/17 Final Test Plan Agreement 6 days Wed 2/22/17 Mon 2/27/17 System Testing 10 days Mon 3/6/17 Wed 3/15/17 System certified 1 day Thu 3/16/17 Thu 3/16/17 Installation and Trusted Builds 101 days Wed 2/1/17 Fri 5/12/17 Build servers, ICC and Adjudication clients 19 days Mon 3/6/17 Fri 3/24/17 State installs trusted builds on servers, ICC and Adjudication units 12 days Mon 3/27/17 Fri 4/7/17 Set-up ICX systems 12 days Mon 4/10/17 Fri 4/21/17 State installs trusted builds on ICX units 19 days Mon 4/24/17 Fri 5/12/17 Installation of Upgrade/Retrofit - 18 Existing Customers 73 days Wed 2/1/17 Fri 4/14/17 Draft retrofit / upgrade plan 19 days Wed 2/1/17 Sun 2/19/17 Schedule and ship new hardware to upgrade counties 59 days Wed 2/15/17 Fri 4/14/17 Schedule times with Secretary of State Staff 43 days Wed 2/1/17 Wed 3/15/17 Install trusted builds on all equipment / complete retrofit 19 days Wed 3/1/17 Sun 3/19/17 Spring Election Milestones 106 days Tue 1/3/17 Tue 4/18/17 UOCAVA Ballot Deadline 1 day Sat 2/18/17 Sat 2/18/17 Determine Elections being conducted by existing 18 counties 11 days Tue 1/3/17 Fri 1/13/17 Identify Ballot Programming Resources 19 days Mon 1/9/17 Fri 1/27/17 Ballot Production 10 days Wed 2/1/17 Fri 2/10/17 Absentee ballots sent - Spring 5 days Mon 4/3/17 Fri 4/7/17 L&A Testing - Spring 11 days Mon 4/3/17 Thu 4/13/17 Begin counting mail ballots - Spring 0 days Mon 4/3/17 Mon 4/3/17 Voting Centers Open - Spring 16 days Mon 4/3/17 Tue 4/18/17 Election Day - Spring 0 days Mon 4/3/17 Mon 4/3/17 Coordinated Election Milestones 58 days Mon 9/11/17 Tue 11/7/17 Ballot Production 26 days Mon 9/11/17 Fri 10/6/17 UOCAVA Ballot Deadline 1 day Sat 9/23/17 Sat 9/23/17 Absentee ballots sent - Coordinated 5 days Mon 10/16/17 Fri 10/20/17 L&A Testing - Coordinated 11 days Mon 10/9/17 Thu 10/19/17 Begin counting mail...
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Ongoing telephone support. Telephone support shall be available for Customers during the Term of the Agreement at no additional costs. Original Agreement attached for reference purposes VOTING SYSTEM AND MANAGED SERVICES AGREEMENT BY AND BETWEEN DOMINION VOTING SYSTEMS, INC. AND OURAY COUNTY, CO This Voting System and Managed Services Agreement (the “Agreement”), dated this 1st day of January, 2017 (the “Effective Date”), for a voting system, licenses and related services is made by and between Ouray County, CO ("Customer") and Dominion Voting Systems, Inc., a corporation organized under the laws of the State of Delaware ("Dominion"). This Agreement may refer to Dominion and the Customer together as the "Parties," or may refer to Dominion or the Customer individually as a "Party."
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Ongoing telephone support. Dominion shall provide telephone support for Customers during the Term of the Agreement at no additional costs.
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Related to Ongoing telephone support

  • Telephone Support The Fund Designated Persons may contact State Street’s HORIZONR Help Desk and Fund Assistance Center between the hours of 8 a.m. and 6 p.m. (Eastern time) on all business days for the purpose of obtaining answers to questions about the use of the System, or to report apparent problems with the System. From time to time, the Fund shall provide to State Street a list of persons who shall be permitted to contact State Street for assistance (such persons being referred to as the “Fund Designated Persons”).

  • Service Support In accordance with an agreed upon Statement of Work and SLA, the Services may include Service Provider’s standard customer support services (the "Support Services") in accordance with the Service Provider’s service support schedule then in effect, available at xxxx://xxxxxxxxxxxxx.xxx/msa (or a successor website address) or as otherwise set out in the applicable Statement of Work or SLA (the "Support Schedule"). Service Provider may amend the Support Schedule from time to time in its sole discretion. Customer may purchase enhanced support services (“Expertise on Demand”) separately at Service Provider’s then current rates, or as otherwise agreed upon in respect of such Expertise on Demand services.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

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