OPAP S. A. has the right to proceed, per its justified opinion, to the temporary exclusion or exclusion of indefinite term of the Player, provided that from the data of his/her Gaming Activity, the information it possesses and the relevant policy it implements, it derives that the Player presents a problematic gaming behavior and, despite its repeated recommendations, the Player has not proceeded to his/her exclusion.
OPAP S. A. shall not be held liable for any damage that may be caused due to any act or omission of the Player, which may result in improper or incorrect use of his/her Online Account.
OPAP S. A. shall take appropriate measures for the management and reduction of the operational and security risks related to the services it provides and, in this framework, it shall implement effective incidents’ management procedures, among others, on the identification and classification of major incidents related to operation and security.
OPAP S. A., in a consistent and systematic manner, shall implement due diligence measures in accordance with the provisions of L. 4557/2018, the AML Regulation and its corporate policy and it may take any appropriate measure, including the blocking of the Online Player Account, the refusal of provision of services or of payment or of granting of winnings certification or winnings certificate, in case the conditions of certification and verification of the Player’s identity are not met, or if, based on the data, the risk analysis, the tools and the policy implemented, it ascertains or has strong indications or suspicions that suspicious transactions were conducted or are conducted or were attempted or are attempted, by observing the provisions of the AML Regulation.
OPAP S. A. has the right to restrict Gaming Activity (Entries, payout) and/or transactions (deposits/withdrawals), in accordance with the rules of the reward schemes it implements, under the condition that the Player every time becomes fully aware of such rules and has consented in advance to their implementation.
OPAP S. A. shall implement the cancellation policy, when treating same or similar cases, by taking the same or equivalent measures towards all Players that occur to fall under the scope of such policy.
OPAP S. A. shall implement the Responsible Gaming Principles, based on a consistent and coherent strategy it has drafted aiming to minimize the negative impact on Players from their Participation in the Games.
OPAP S. A. shall make every possible effort to ensure that the information contained in the Websites is correct, however, it cannot guarantee the accuracy or completeness thereof. Furthermore, OPAP S.A. shall make every possible effort to protect and retain the integrity of its technical and communication systems it uses. OPAP S.A. shall not be held liable for the Player’s systems security [indicatively, damage caused by viruses that can lead to the Player’s equipment (H/W or mobile devices) or software (S/W) failure], as well as for the unauthorized access and use of the Player’s software or personal data (hacking) by third parties. Furthermore and despite OPAP S.A.’s efforts to safeguard the Players’ data, it shall not be held liable for any damage suffered by the Player in the event of interference or attempted interference in the network of OPAP S.A. on the Internet, or in the event of non-operation of the system for reasons other than gross negligence or willful misconduct of itself, its employees or its agents.
OPAP S. A. shall use special tools and systems for the verification of the Players’ details, including the recognition of technical means and devices used for the Participation, as well as any other appropriate means, among which the constitution and assessment of Gaming Activity patterns.
OPAP S. A. shall examine the content of the complaint, shall make any possible effort to lawfully and timely resolve the issues it concerns and shall inform the Player on its opinion within ten (10) days as of the submission of the complaint.
