P erformance S tandards Clause Samples

P erformance S tandards. The following performance goals and standards shall be applicable for the purpose of contract monitoring and performance; enhancing sanitary and aesthetic living conditions; protecting the environment; delivering consistent, reliable, convenient and safe services; providing respectful, friendly, responsive communications with customers; and showing a continuing commitment to the community. (a) Residential carts shall be replaced within five (5) feet of customer’s placement without obstructing traffic or damaging landscaping. Lids will be closed after servicing so that the whole street is uniform wherever possible. (b) Trash cans (including lids) shall be placed upright within five (5) feet of carts without obstructing traffic or damaging landscaping. (c) Residential collection areas shall be free of litter and debris larger than three (3) inches within a ten-foot radius of the carts. (d) Contractor shall make all reasonable efforts to collect waste and refuse regardless of barriers (i.e. blocked streets) except when the safety and health of the Contractor's employees or the public is placed in danger. (e) Contractor will make every effort to maintain a consistent route schedule. (f) Contractor will not leave loose trash, which, during collection, may fall in the streets or yards of the residents, and will make every reasonable effort to keep the City clean and free of litter. (g) Commercial carts and containers shall be replaced within 6 inches of its original location after collection. (h) Contractor shall not provide residential collection service one (1) hour before the beginning or one (1) hour after dismissal on a scheduled school date on streets directly adjacent to school campuses. (i) Drivers will be expressly forbidden to use their emergency brake to stop a moving vehicle, except in an emergency threat to the safety of the driver or general public. (j) If collection of a customer's refuse is missed, upon notice the Contractor will take appropriate measures to retrieve the missed collection, and shall in any event collect all such missed collections within a 24 hour period and no later than 4:30 p.m. of the next regular business day following the date notification is received; and Contractor shall investigate each missed service so as to attempt to eliminate future misses. (k) Contractor shall install a voice mail system, which will provide 24 hour a day and 7 day a week customer communication. (l) Carts for new Residential Unit customers shall be ...