PARENT AND/OR STUDENT COMPLAINTS. 1. Individual Level Persons making complaints concerning certificated employees will be encouraged to address the complaint directly to the person against whom the complaint is lodged, unless otherwise provided by law. Upon receipt of a complaint from a parent/guardian/student, an attempt shall be made by the employee and/or the employee’s supervisor (e.g. teacher and/or principal) to resolve the complaint through a discussion of the issue with the complainant, certificated employee, and/or the supervisor. The Charter School Administrator is responsible for investigating complaints not resolved between the certificated employee and the complainant, and will attempt to resolve the complaint to the satisfaction of the person(s) involved.
