PARENT AND/OR STUDENT COMPLAINTS Sample Clauses

PARENT AND/OR STUDENT COMPLAINTS. 1. Individual Level Persons making complaints concerning certificated employees will be encouraged to address the complaint directly to the person against whom the complaint is lodged, unless otherwise provided by law. Upon receipt of a complaint from a parent/guardian/student, an attempt shall be made by the employee and/or the employee’s supervisor (e.g. teacher and/or principal) to resolve the complaint through a discussion of the issue with the complainant, certificated employee, and/or the supervisor. The Charter School Administrator is responsible for investigating complaints not resolved between the certificated employee and the complainant, and will attempt to resolve the complaint to the satisfaction of the person(s) involved.
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PARENT AND/OR STUDENT COMPLAINTS. A. School/Site Level Persons making complaints concerning certificated employees will be encouraged to address the complaint directly to the person against whom the complaint is lodged, unless otherwise provided by law. Upon receipt of a complaint from a parent/guardian/student, an attempt shall be made by the employee and/or the employee’s supervisor (e.g. teacher and/or principal) to resolve the complaint through a discussion of the issue with the complainant, certificated employee, and/or the supervisor. The principal or immediate supervisor is responsible for investigating complaints not resolved between the certificated employee and the complainant, and will attempt to resolve the complaint to the satisfaction of the person(s) involved within 30 calendar days. B. District Level 1. In the event the complainant does not believe the problem has been resolved satisfactorily at the site level, the complainant shall be requested to put the complaint in writing and direct it to the superintendent or his/her designee within thirty (30) calendar days of the final decision at the school level. 2. The certificated employee shall be notified of the complaint, have the right to meet with the complainant and question him/her regarding the accuracy of the complaint, and be allowed to have an Association representative present in the meeting with the complainant. 3. The superintendent, or designee, shall investigate the complaint with the employee, supervisor, complainant, and/or others to gain a better understanding of the problem. Within thirty (30) calendar days the superintendent or his/her designee shall render a decision in writing, together with supporting reasons, to the parties involved. The superintendent’s decision shall be final unless within (10) calendar days after delivery of the superintendent’s decision, the complainant, the certificated employee, or the superintendent requests in writing a hearing before the Governing Board.
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Related to PARENT AND/OR STUDENT COMPLAINTS

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