Complaints and Compensation Sample Clauses
The Complaints and Compensation clause establishes the procedures for addressing grievances and providing remedies when one party is dissatisfied with the goods or services received. Typically, it outlines how complaints should be submitted, the timeframe for response, and the types of compensation or corrective actions available, such as refunds, replacements, or service credits. This clause ensures that there is a clear and fair process for resolving issues, thereby protecting both parties' interests and maintaining trust in the contractual relationship.
Complaints and Compensation. If you have a complaint in respect of our discretionary investment management service, you should in the first instance write to your Investment Manager or to our Head of Compliance and Risk at our Registered Office. Complaints we cannot settle can be referred to The FSA. However, please be aware that they will review the complaint from a purely regulatory perspective and will not act as either Arbitrator or Ombudsman. Any detail you provide will be for their information only. In addition you have the right, following receipt of a final response from us to refer your grievance, should you be remain dissatisfied to the Financial Services Ombudsman Scheme for the Isle of Man. Written details of the scheme can be provided upon request.
Complaints and Compensation. If you have a complaint of any kind, please be sure to let us know. We will do our utmost to resolve the issue. You can put your complaint in writing to us at:
Complaints and Compensation. All formal complaints should in the first instance be made in writing to us for the attention of the Compliance Officer, at our stated address stated address. Complaints will be dealt with in accordance with the FCA Rules. An explanation of the compensation arrangements available to you under the Financial Services Compensation Scheme, if any, established under Section 213 of the Act for compensating persons in cases where we are unable, or are likely to be unable, to satisfy any claims against us, is available on request.
Complaints and Compensation. 9.1 The following compensation arrangements apply to you:
a. Should you have a complaint, please contact Client Services, pursuant to clause 29 of Part 1 of this Client Agreement;
b. You may lodge a complaint against us or any claim for compensation with ASIC, ASX, NSX, SIM VSE ASX Clear, ASX Settlement or AFCA.
Complaints and Compensation. 18.1 The Portfolio Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should you have a complaint, you should contact the Portfolio Manager in the first instance. If the Portfolio Manager cannot resolve the complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service. Terms & Conditions
18.2 The Custodian participates in the Financial Service Compensation Scheme, established under the FSMA, which provides compensation to certain eligible retail clients in the event of a firm being unable to meet its customer liabilities. Payments under this scheme are limited (to a maximum of £85,000 as at October 2019).
18.3 Further information is available from the Financial Services Compensation Scheme at ▇▇▇▇ ▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇ or at ▇▇▇.▇▇▇▇.▇▇▇.▇▇.
Complaints and Compensation. 18.1 The Fund Manager has established procedures in accordance with the FCA Rules for consideration of complaints. Details of these procedures are available on request. Should you have a complaint, you should contact the Fund Manager in the first instance. If the Fund Manager cannot resolve the complaint to your satisfaction, you may be entitled to refer it to the Financial Ombudsman Service.
18.2 The Custodian participates in the Financial Service Compensation Scheme, established under the FSMA, which provides compensation to certain eligible retail clients in the event of a firm being unable to meet its customer liabilities. Payments under this scheme are limited to a maximum of £85,000.
18.3 Further information is available from the Financial Services Compensation Scheme at 10th Floor, Beaufort House, ▇▇ ▇▇ ▇▇▇▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇ ▇▇▇▇ ▇▇▇ or at ▇▇▇.▇▇▇▇.▇▇▇.▇▇.
Complaints and Compensation. (a) In the event that the Client is dissatisfied with the service it receives from CESL or any Affiliate Company, the Client should make its complaint in writing to the Compliance Officer of CESL at the address in Section 25, including as many details as possible, including the type of Transaction, price, date, time, amount involved and any similar information.
(b) CESL participates in the Financial Services Compensation Scheme. The Client may be entitled to compensation from the scheme if CESL cannot meet its obligations. Whether the Client enjoys protection from the Financial Services Compensation Scheme will depend on the type of business that the Client carries out and the circumstances of the claim. This means that professional clients and eligible counterparties may not be eligible claimants.
Complaints and Compensation. All formal complaints should in the first instance be made in writing to us for the attention of the Compliance Officer, at our stated address stated address. Complaints will be dealt with in accordance with the company’s complaints policy. Details of our internal complaints policy are available on request. If you are dissatisfied with the result of our complaints procedure you may be able to complain directly to the Financial Services Commission. The Financial Services Commission can be contacted by telephone on ▇▇▇ ▇▇▇▇ or you can find further details on their website ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ There is currently no statutory compensation scheme in place if we are unable to meet our liabilities in respect of investment business.
Complaints and Compensation. We have in operation a written complaints procedure for the effective consideration and proper handling of complaints. All formal complaints should in the first instance be made in writing to our Chief Compliance Officer.
Complaints and Compensation. 18.1. ▇▇▇▇▇▇ has established procedures in accordance with the FCA rules for consideration of complaints. Details of these procedures are available from it on request. Should you have a complaint, you should contact ▇▇▇▇▇▇.
18.2. The protections offered by the FCA do not apply to the Fund or the Investments and compensation under the UK investor compensation scheme may not be available in the event of the failure of the Fund.