Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name; • Listen carefully and patiently to customers; • Be responsive to cultural and linguistic needs; • Explain procedures clearly; and • Build on the strengths of families and communities. Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible; • Provide clear directions and service information; • Outreach to the community and promote available services; • Involve families in service plan development; and • Follow-up to ensure appropriate delivery of services.
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name • Listen carefully and patiently to customers • Be responsive to cultural and linguistic needs • Explain procedures clearly • Build on the strengths of families and communities Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible • Provide clear directions and service information • Outreach to the community and promote available services • Involve families in service plan development • Follow-up to ensure appropriate delivery of services Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment • Ensure a professional atmosphere • Display vision, mission, and values statements • Provide a clean and comfortable waiting area • Ensure privacy • Post complaint and appeals procedures The basis for all County health and human services Contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its Contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services.
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. Introduce themselves by name Listen carefully and patiently to customers Be responsive to cultural and linguistic needs Explain procedures clearly Build on the strengths of families and communities Service providers will work proactively to facilitate customer access to services. Provide services as promptly as possible Provide clear directions and service information Outreach to the community and promote available services Involve families in service plan development Follow-up to ensure appropriate delivery of services Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. Ensure a safe environment Ensure a professional atmosphere Display vision, mission, and values Provide a clean and comfortable waiting area Ensure privacy Post compliant and appeal procedures The basis for all County health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services.
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name; • Listen carefully and patiently to customers; • Be responsive to cultural and linguistic needs; • Explain procedures clearly; and • Build on the strengths of families and communities. Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible; • Provide clear directions and service information; • Outreach to the community and promote available services; • Involve families in service plan development; and • Follow-up to ensure appropriate delivery of services. Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment; • Ensure a professional atmosphere; • Display vision, mission, and value statements; • Provide a clean and comfortable waiting area; • Ensure privacy; and • Post complaint and appeals procedures. The basis for all County health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services.
Personal Service Delivery. The service delivery team-staff and volunteers-will treat customers and each other with courtesy, dignity, and respect. ➢ Introduce themselves by name ➢ Listen carefully and patiently to customers ➢ Be responsive to culturally and linguistic needs ➢ Explain procedures clearly ➢ Build on the strengths of families and communities Service providers will work proactively to facilitate customer access to services. ➢ Provide services as promptly as possible ➢ Provide clear directions and service information ➢ Outreach to the community and promote available services ➢ Involve families in service plan development ➢ Follow-up to ensure appropriate delivery of services Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. ➢ Ensure a safe environment ➢ Ensure a professional atmosphere ➢ Display vision, mission, and values statements ➢ Provide a clean and comfortable waiting area ➢ Ensure privacy ➢ Post complaint and appeals procedures
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. □ Introduce themselves by name □ Listen carefully and patiently to customers □ Be responsive to cultural and linguistic needs □ Explain procedures clearly □ Build on the strengths of families and communities Service providers will work proactively to facilitate customer access to services. □ Provide services as promptly as possible □ Provide clear directions and service information □ Outreach to the community and promote available services □ Involve families in service plan development □ Follow-up to ensure appropriate delivery of services Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. □ Ensure a safe environment □ Ensure a professional atmosphere □ Display vision, mission, and values statements □ Provide a clean and comfortable waiting area □ Ensure privacy □ Post complaint and appeals procedures The basis for all COUNTY health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The COUNTY and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services.
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. x Introduce themselves by name x Listen carefully and patiently to customers x Be responsive to cultural and linguistic needs x Explain procedures clearly x Build on the strengths of families and communities Service providers will work proactively to facilitate customer access to services. x Provide services as promptly as possible x Provide clear directions and service information x Outreach to the community and promote available services x Involve families in service plan development x Follow-up to ensure appropriate delivery of services Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. x Ensure a safe environment x Ensure a professional atmosphere x Display vision, mission, and values statements x Provide a clean and comfortable waiting area x Ensure privacy x Post complaint and appeals procedures The basis for all COUNTY health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The COUNTY and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services.
Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name • Listen carefully and patiently to customers • Be responsive to cultural and linguistic needs • Explain procedures clearly • Build on the strengths of families and communities Service providers will work proactive ly to facilitate customer access to services. • Provide services as promptly as possible • Provide clear directions and service information • Outreach to the community and promote available services • Involve families in service plan development • Follow-up to ensure appropriate delivery of services Service providers will deliver services in a clean, safe, and welcoming environment, which supports the effective delivery of services. • Ensure a safe environment • Ensure a professional atmosphere • Display County’s vision, mission, and values statements • Provide a clean and comfortable waiting area • Ensure privacy • Post Contractor’s complaint and County’s appeals procedures The basis for all County health and human services contracts is the provision of the highest level of quality services that support improved outcomes for children and families. The County and its contracting partners must work together and share a commitment to achieve a common vision, goals, outcomes, and standards for providing services.
