Problem Correction. Following the receipt of Licensee’s written notice reporting a problem and provided that Licensee is not in breach of this EUSLMA, Famic will use commercially reasonable efforts during normal business hours in order to correct or provide a Workaround for the Problem in a timely fashion. Famic will take into consideration problems reported by Licensee only if Licensee is able to reproduce them. Correcting a Problem might require development of Software fixes and testing. When a Problem is not critical, Licensee acknowledges and agrees that the correction of the said Problem could be part of the next future version update. The process of diagnosing a Problem reported by Licensee may lead Famic to reasonably believe that the Problem is not due to Software and may be caused for instance by:
Problem Correction. The correction or resolution of an Error or other problem. It may include Fixes or Workarounds, if appropriate.
Problem Correction. When a problem occurs which Contractor or a User determines is caused by a Defect, Contractor will use its best efforts to identify and begin remedial efforts with respect to such problem at no charge within the following timeframes:
Problem Correction. Licensor shall use reasonable efforts to diagnose and correct verifiable and reproducible Problems when reported to Licensor in accordance with the procedures set by Licensor from time to time. End user shall make best efforts in assisting Licensor to reproduce the Problem, as determined by Kaminario’s support center. On site support will be provided only at the Site. End user agrees to accept, install and use Upgrades provided by Licensor and Licensor shall not have responsibility for Problems caused by end user’s failure to install and use Upgrades. The parties acknowledge the potentially idiosyncratic nature of any Problem in the software and Upgrades. Licensor shall use reasonable commercial efforts to attempt to resolve any Problem within the response time set forth below.
Problem Correction. An information window is not being displayed properly Ensure that you are using minimum resolution settings for the monitor. Set small fonts in Win- dows. Check that the video dis- play drivers are the most recent ones. The screen takes a long time to display Wait until the screen is fully displayed before attempt- ing to select any Communi- cations function. A VBscript error mes- sage Re–install the DLS-3 soft- ware.
Problem Correction. Cable connections If the modem is an external one, make sure you have plugged the modem cable into the correct serial port (if you have more than one). The system cannot dial out or receive calls Make sure the telephone line is plugged into the proper xxxx xxxx and the correct modem jack. Some modems provide an extra jack for a voice telephone; this jack is usually marked “To Phone”, but is some- times unmarked. The telephone might not be properly connected to the xxxx xxxx. Plug a regular telephone directly into the jack, and listen for a dial tone. If you cannot hear a dial tone, then the tele- phone line is not con- nected. You should contact your local telephone com- pany.
Problem Correction. Savixxx xxxll use reasonable efforts to diagnose and correct documented problems which Customer reports in using the Licensed Software. However, under
Problem Correction. During Support Hours, Model N will provide Problem Correction to the Customer Support Contacts.
Problem Correction. ROBOCOM shall use commercially reasonable efforts to correct verified software problems on a timely basis. The response to a problem may be any of the following: - Avoidance Procedure. Provides a temporary measure to operationally avoid an identified software problem. - Documentation Correction. Resolves errors or ambiguities in the supporting documentation for software. - Product Release. Incorporates problem resolutions, enhancements, and functional changes in both the software and documentation. Remote Support: ROBOCOM shall maintain telephone hotline services to provide telephone consultation on software problems. Such support shall be available to Distributors, Monday through Friday, excluding ROBOCOM holidays, between 9:00 A.M. And 5:00 P.M. US Eastern time.
Problem Correction. ROBOCOM shall use commercially reasonable efforts to correct verified software problems on a timely basis. The response to a problem may be any of the following: - Avoidance Procedure. Provides a temporary measure to operationally avoid an identified software problem. - Documentation Correction. Resolves errors or ambiguities in the supporting documentation for software. - Product Release. Incorporates problem resolutions, enhancements, and functional changes in both the software and documentation.
