Product Support and Maintenance. 4.1 Product Support and Maintenance is provided pursuant to this License and is for an initial term of one (1) year (hereinafter: “Initial Term”) included in the purchase of the Product. Product Support and Maintenance for the Initial Term will start from the effective date of the License. The effective date is specified in the License Email and/or the Quote. After expiration of the Initial Term Licensee can renewal the Product Support and Maintenance pursuant to a Quote.
Product Support and Maintenance. 4.1 The Backbone makes no commitment to provide any corrections, updates, maintenance or other services in connection with the Product, and any assistance, services or support materials provided by The Backbone shall be at its discretion.
Product Support and Maintenance. If Customer desires any Product support or maintenance (including, without limitation, any service or repair of any Product) beyond GenMark’s warranty obligations set forth above in Section 4, then Customer shall either: (a) have subscribed to and paid for an applicable and then-available GenMark support and maintenance service plan (the terms and conditions of which shall be set forth in a Support and Maintenance Addendum to this Agreement) covering the service or repair for the period in question; or (b) be responsible for the payment to GenMark for such support or maintenance on a time and materials basis at GenMark’s then-prevailing rates as set in GenMark’s discretion (as of the Effective Date, GenMark’s prevailing hourly rate for Product service or repair is $***). Without limiting the generality of the preceding provisions of this Xxxxxxx 0, XxxXxxx shall not be obligated to provide any on-site support or maintenance service to the Customer except to the extent expressly required under a support and maintenance service plan purchased by the Customer in accordance with the above provisions of this Section 5.
Product Support and Maintenance. The License includes 12 months of Product Support and Maintenance. Extended periods of Product Support and Maintenance can also be purchased. Product Support and Maintenance includes the following during the validity period of the service agreement: Priority phone technical support during company business hours (+0-000-000-0000 or toll free in North America 0-000-000-0000); Priority email technical support (xxxxxxx@xxxx.xxx); Free major and minor product updates and releases; Ability to download new device skins from the Skin Catalog Other service options such as 24/7 support can be purchased at an additional cost as needed. For any additional purchases please contact XXXX via email at xxxxx@xxxx.xxx or via phone at +0-000-000-0000 or toll free in North America 0-000-000-0000. Service Period Co-Termination The Product Support and Maintenance period for all licenses in the same deployment (i.e. managed through the same MobiControl database) must terminate on the same date.
Product Support and Maintenance. VAR will undertake to provide timely and accurate technical support and VAR Software maintenance services to Product Licensees to assure that all Product components required for functionally efficient and effective medical appropriateness review perform in accordance with VAR's promotional materials and technical specifications and InterQual's Functional Requirements.
Product Support and Maintenance. Licensee shall use its best efforts to ensure that each End User purchases first year maintenance and support ("End User Support") from Licensee for the InterWorld Products licensed to such End Users. Licensee shall be solely responsible for providing First Level End User Support for the InterWorld Products to its End Users in accordance with the terms and conditions of Exhibit F attached hereto. Additionally, Licensee and InterWorld shall split all Upgrade Service Fees generated from any current customer not set forth on Schedule 1 hereto, with InterWorld receiving RCT of such Upgrade Service Fees and Licensee receiving RCT of such Upgrade Service Fees; provided, however, that InterWorld performs such upgrade service. InterWorld shall receive RCT of any Upgrade Service Fees generated from any current customer set forth on Schedule 1 hereto. "
Product Support and Maintenance. The parties will provide Support and Maintenance as set forth in Exhibit F.
Product Support and Maintenance. This Article 3, effective on the date last signed below, is agreed to by Network Computing Devices Corporation ("NCD"), a corporation of the State of California, with offices located at 000 Xxxxx Xxxxxxxx Xxxxxx, Mountain View, California 94043-4207 and International Business Machines Corporation ("IBM"), a corporation of the State of New York, with offices at 0000 Xxxxxxx 00 Xxxxx, Xxxxxxxxx, Xxxxxxxxx 00000-0000.
Product Support and Maintenance. Agreement. In the event the parties determine that a correction cannot be completed within the time deadlines set forth above, the parties will mutually agree to a time frame in which such correction will be completed. IBM shall be responsible for providing NCD all available Defect information, including reproduction of Defect symptoms and conditions if available and feasible.
Product Support and Maintenance for a fee for such services that is based on NCD's expenditure of time and materials in providing such services.
