Software Maintenance Services. If, but only if, You have purchased a license for the Software and paid GrammaTech for software maintenance services as shown on the GrammaTech Quotation document or Invoice, the following additional terms and conditions (collectively referred to as "Maintenance") shall apply. GrammaTech shall have no obligation to maintain the Software unless You have paid for Maintenance as a separate purchase or as may have otherwise been required by the type of license purchased by You.
Software Maintenance Services. Catapult Support
Software Maintenance Services. In consideration of payment of the annual Maintenance Fee(s) set forth in Section
A. any and all Releases regarding MPOWER(R) issued by MPOWER;
B. any and all updates to the Documentation issued by MPOWER; and
C. remote diagnostic support (including dial-up capabilities) regarding MPOWER(R)to include error analysis and, where possible, correction services, twenty-four (24) hours per day, seven (7) days per week. Any on-site assistance which Customer may request and which is provided by MPOWER, which, in MPOWER's and Customer's reasonable opinions, is not necessary to determine the nature and resolution of any problems Customer may have with MPOWER(R)shall be provided by MPOWER at its then-current rates. If Customer notifies MPOWER that it suspects a material error in the program logic of MPOWER(R)or in the Documentation, MPOWER shall make all reasonable efforts to confirm the existence of the error and correct it. If the parties mutually determine that no such error exists, Customer agrees to pay MPOWER for its services at MPOWER's hourly rates then in effect and to reimburse MPOWER for any and all reasonable travel and living expenses incurred by MPOWER in rendering such services. MPOWER will use its Severity Designations in effect from time to time to provide remote diagnostic support. The current Severity Designations and attendant response times are given in Exhibit G to this Attachment.
D. Extended Support Services: MPOWER will provide Extended Support Services for Customer's technical environment through a dedicated dial-up line. As defined below, Extended Support Services will include: - Database maintenance (table and file space); - IBM Transaction Server maintenance; - System utilities; and - Application maintenance and patches. To help facilitate MPOWER's provision of Extended Support Services, Customer will provide onsite system administration resources with access to the system console to handle such activities as coordination of hardware troubleshooting, network/security administration and backups/loading of tapes. MPOWER's providing Customer with maintenance services as described in this Section V shall automatically continue, on an annual basis, unless either party shall give written notice to the other that it desires not to renew such maintenance services. The parties agree that such written notice shall be remitted for receipt by the other no less than ninety (90) days prior to the end of the then-current annual maintenance period.
Software Maintenance Services. Software maintenance services do not include services for customizations of the XHQ Software.
Software Maintenance Services. In addition to the Software maintenance services mentioned in the Agreement, the Maintenance Services for COMOS Software also comprises the replacement of hardware delivered by SISW, e.g. a dongle. Software maintenance services do not include services for customizations of the COMOS Software.
Software Maintenance Services. Catapult must provide the Software Maintenance Services.
Software Maintenance Services. 13.1 ARM shall provide to LGS, in respect of the Software, through the parties’ applicable contract administrator, the following maintenance services:
(i) to correct, to the extent reasonably possible, any defects in the Software which cause the Software not to operate in accordance with the description of the Software’s function in the applicable documentation. If ARM determines that such defects are due to errors in such description, ARM shall promptly issue corrections to the documentation and shall not be required to alter the Software provided that LGS is not thereby prevented from commercially exploiting the Software.
(ii) to provide reasonable telephone and written consultation pertaining to the operation and application of the Software.
(iii) to provide as available Updates to the Software.
13.2 In notifying ARM of any defects or problems LGS shall use a format reasonably requested by ARM. LGS shall provide ARM promptly with any information or assistance reasonably requested by ARM to enable ARM to provide the maintenance service hereunder.
13.3 For the avoidance of doubt, ARM’S obligation under this Clause 13 is limited expressly to the provision of the Software maintenance services to LGS and ARM shall be under no obligation to provide the maintenance services to LGS’s sub-licensees of the Software.
Software Maintenance Services. Client agrees that if Client purchases, or has previously purchased, any Maintenance Subscriptions for any Meridian Component, then for as long as any such Subscriptions are in effect, Client will purchase and maintain Maintenance Subscriptions for all then- current Instances of such Meridian Component. “Instance” means an installation of a Meridian Component made by or for Client on a physical system (which may be, without limitation, a server, a workstation, laptop, or blade) or a virtual machine.
Software Maintenance Services. 13.1 In consideration of the payment of the Software Maintenance Fee to ARM, by LGS, ARM shall provide to LGS, in respect of the Software, through the parties’ applicable contract administrator, the following maintenance services:
(i) to correct, to the extent reasonably possible, any defects in the Software which cause the Software not to operate in accordance with the description of the Software’s function in the applicable documentation. If ARM determines that such defects are due to errors in such description, ARM shall promptly issue corrections to the documentation and shall not be required to alter the Software provided that LGS is not thereby prevented from commercially exploiting the Software.
(ii) to provide reasonable telephone and written consultation pertaining to the operation and application of the Software.
(iii) to provide as available Updates to the Software.
13.2 In notifying ARM of any defects or problems LGS shall use a format reasonably requested by ARM. LGS shall provide ARM promptly with any information or assistance reasonably requested by ARM to enable ARM to provide the maintenance service hereunder.
13.3 For the avoidance of doubt, ARM’s obligation under this Clause 13 is limited expressly to the provision of the Software maintenance services to LGS and ARM shall be under no obligation to provide the maintenance services to LGS’s sub-licensees of the Software. 13A. Training
I3A.1 In consideration of the Fees see out in Schedule 12 Part D. ARM shall provide, on reasonable notice, at ARM’s premises in Cambridge, up to four (4) weeks of support for up to two (2) LGS personnel in relation to building the Test Chip and use of the Embedded ICE.
Software Maintenance Services. Contractor shall update and keep current all releases of Contractor Software to the latest releases (or versions) then commercially available, and shall further provide maintenance and support services for the current release of such Software and at least two releases prior to the current version (i.e., maintenance and support for the current version and the n-1 and n-2 versions). All software maintenance and warranty services, including, without limitation, all service desk support for troubleshooting, diagnosis, correction and resolution of problems, and provision of Software updates, upgrades, bug fixes, new releases, shall be set forth in the Scope of Work.
