Product Support Lifecycle Sample Clauses

Product Support Lifecycle. When a Major Version of a Software product is released, it will enter Committed Support, which allows access to online self-service Support, Software Updates, technical Support, defect Support, and the ability to submit enhancement requests. Committed Support is either Time Based or Version Based.
Sample 1
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Product Support Lifecycle. When a Major Version of a Software product is released, it will enter Committed Support, which allows access to online self-service Support, Software Updates, technical Support, defect Support, and the ability to submit enhancement requests. Committed Support is either Time Based or Version Based. Time Based: Committed Support will be provided for a designated period-of-time. For Time Based products, when a Software product exits the Committed Support period, it enters the Extended Support period. During this period, Customer may access previously released Software Updates, technical Support and Self-Help resources, but may no longer submit defect Support or enhancement requests. For selected Software products, “Extended Support Plus” may be purchased at an additional fee for continued access to Severity Level 1 defect support and critical security Software Updates. See more information here: xxx.xxxxxxxxxx.xxx/xxxxxxx-xxx-xxxxxxxx/xxxxxxxx-xxxx/ Version Based: Committed Support is provided for the current and previous Minor versions of the current Major Version and the last Minor Version of the previous Major Version. For Version Based products, when a Software product exits the Committed Support period, it enters the Self-Help Support. During the Self-Help Support period, Customer may access online self-service resources and previously released Software Updates, but may no longer contact technical Support or submit product defect or enhancement requests. For SoftwareGrp, when products exit the Committed Support period they enter Self-Help Support. See the full Support Lifecycle policy link(s) below for all pertinent Support Lifecycle elements, and to understand which method is applicable for your Software. Defined terms in this Section not otherwise defined have the meanings ascribed to them in the aforementioned Support Lifecycle policy. For SoftwareGrp: Review the details of the Support Lifecycle policy and Software product specific end dates here: xxxxx://xxxxxxxxxxxxxxx.xxxxxxxxxxx.xxx/web/softwaresupport/obsolescence-migrations For all other Software: Review the details of the Support Lifecycle policy here: xxx.xxxxxxxxxx.xxx/xxxxxxx-xxx-xxxxxxxx/xxxxxxx-xxxxxxx-xxxxxxxxx-xxxxxx/ View the Software product specific end dates here: xxx.xxxxxxxxxx.xxx/xxxxxxx-xxx-xxxxxxxx/xxxxxxxxx/ License Type Upgrades and Quantity Upgrades. License Type Upgrades and Quantity Upgrades are not part of Support. For purposes of this Support Agreement:
Sample 1
Product Support Lifecycle. Your Maintenance and Support Plan will apply to supported versions of the Software in accordance with the “Product Support Lifecycle” posted at xxxx://xxxxxxx.xxxxxxxxxx.xxx/programs/lifecycle/ and updated from time to time. Technical Support for any mobile application is available only for the latest released version of that mobile application.
Sample 1

Related to Product Support Lifecycle

  • PRODUCT SUPPORT a. In the event that any goods delivered under this contract become defective or malfunction for any reason and at any time (even after the applicable warranty period has expired), including while “in-orbit” if integrated into a satellite, Seller shall promptly perform a failure verification or analysis and determine the appropriate corrective action at no additional cost to Buyer. Seller shall take the appropriate measures to correct all defects, determined to be Seller's responsibility, in all applicable documentation, undelivered goods, and delivered un-launched goods, as required by Buyer.

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Service Details C1.1 This Agreement applies in respect of the following details: Provider Legal Entity Name «PROVIDER_NAME» Provider Legal Entity Number «PROVIDER_NUMBER» Facility Name and Physical Address [insert Facility name and address] Service Category Name Service Category ID

  • PROCUREMENT CARD The State has entered into an agreement for purchasing card services. The Purchasing Card enables Authorized Users to make authorized purchases directly from a Contractor without processing Purchase Orders or Purchase Authorizations. Purchasing Cards are issued to selected employees authorized to purchase for the Authorized User and having direct contact with Contractors. Cardholders can make purchases directly from any Contractor that accepts the Purchasing Card. The Contractor shall not process a transaction for payment through the credit card clearinghouse until the purchased Products have been shipped or services performed. Unless the cardholder requests correction or replacement of a defective or faulty Product in accordance with other Contract requirements, the Contractor shall immediately credit a cardholder’s account for Products returned as defective or faulty.

  • PRODUCT MANUFACTURER'S SUPPLIERS Only those dealers/distributors listed by the manufacturer will be considered authorized to act on behalf of the Product Manufacturer.

  • Supply Chain Monitoring A copy of the supply chain monitoring process, which should include details of the process for monitoring the financial viability of the supply chain (including timing), together with any known risks to supply chain stability and material changes to the supply chain. This should include extracts from Board level meetings, risk registers etc where any of the above items have been discussed. Annex 1 1 Information from Contractors who are not required to submit form AR01 to Companies House

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