QUALITY OF THE SERVICE. CLAUSE 5.1 - The present Authorization is subject to the assumption that the service provided by the AUTHORIZEE is of adequate quality, considering as such the service which fully meets the reliability, efficiency, security, currency, generality, and courtesy conditions.
QUALITY OF THE SERVICE. The requirements for the quality of a Service are established in the Service Description (Service Level Agreement) which constitutes a part of this Agreement. 5.2.
QUALITY OF THE SERVICE. We will provide the service to you with due care and skill. In the event of unexpected faults we will use reasonable endeavours to ensure the service is restored as soon as possible.
QUALITY OF THE SERVICE. CLAUSE 5.
1 - The proper quality of the services provided by AUTHORIZED SERVICE PROVIDER hereunder is of the essence, meaning services that meet the regularity, efficiency, security, state of the art, generality and courtesy requirements.
QUALITY OF THE SERVICE. Procedure for settling TT and the other complaints
3.1. The quality of the Service corresponds to the quality levels and the quality indicators provided for in CCS. PRIME may publish periodically on its website the quality parameters valid for the reference period mentioned in such version.
3.2. The quality level ensured by PRIME for the supply of the Service is regulated in each CCS. TT shall be sent to any of the contact points specified in the CCS and shall be assigned a registration number as soon as it is received by PRIME. The settlement term of a TT is of maximum 8 (eight) hours from the registration of that TT, and the solution shall be communicated to the CLIENT together with the remedy notified in the TT, namely no later than 8 (eight) hours from the registration of the TT.
3.3. If the CLIENT cannot use the Service at the guaranteed availability level due to malfunctions caused exclusively by the fault of PRIME, such as malfunctions in the network/system of PRIME, whose remedy rests exclusively with PRIME, the CLIENT is entitled to a compensation agreed on by the parties as a discount to the Monthly Fee related to the following Invoicing Period, in compliance with the discount rates agreed on in the CCS applied according to the availability of the Service in the period when the CLIENT did not benefit from the Service at the guaranteed availability level, as compensations. The discount to the Fee shall be recorded in the invoice related to the Invoicing Period immediately following the unavailability period. Except as provided for above, PRIME shall not be liable for any damages whatsoever, attributed by the CLIENT to the unavailability of the Service.
3.4. Following the registration of a TT and of a request to reduce the Fee, PRIME shall analyse the TT to determine whether the cause for the unavailability of the Service was indeed due to the fault of PRIME. If following such an analysis, PRIME determines that the unavailability of the Service is due to its own fault, it shall reduce the Fee for the unavailability period. If following such analysis, PRIME determines that the unavailability of the Service is due to any causes other than its own fault, it shall inform the CLIENT of this fact and of the cause, if was able to identify it, and it shall not grant any discount to the Fee.
3.5. For any complaints other than regarding the Discontinuity or Interruption of the Service, the CLIENT shall notify PRIME in writing within maximum 2 (two) days from...
QUALITY OF THE SERVICE. The Service is a “Software as a Service” (SaaS) and applications for use of the Service are provided by the Supplier to the Customer via the Internet. Planned outages shall normally take place at weekends or on working days between 20:00 and 06:00 CET. The Supplier shall notify the Customer of any planned outage no later than two days before the planned outage by posting a notice on the login page of the Website or by other suitable means. Planned outages of the Service may occur up to twelve times a year, but no planned outage may exceed six hours. Unplanned outages shall be understood as meaning interruptions in which the Service is not available to the Customer but which could not have been foreseen or notified in advance by the Supplier. The Supplier shall be authorised at all times and without delay to take any measures required for operational or safety reasons. In the event of a fault in the Service, the Supplier shall remedy the fault with the urgency that the circumstances allow. If the Customer identifies any fault in the Service, the Customer shall notify the Supplier accordingly without delay. The Supplier's liability for faults and non-compliance with agreed service levels does not apply to faults or shortcomings arising from the following circumstances:
(a) circumstances for which the Customer is liable under the Agreement,
(b) circumstances beyond the Supplier's control in connection with the Service; or
(c) viruses and other security-related attacks, provided that the Supplier has taken precautions in accordance with agreed requirements or, if no such requirements have been agreed, that the Supplier has taken the necessary precautions in a professional manner.
QUALITY OF THE SERVICE. 4.1. The Parties agree that under the Agreement the Service is rendered under the condition "as is", and PlatformIO shall not be liable for the Service quality compliance, nor shall PlatformIO be liable for irregularities in Service rendering, temporary interruptions in the Software operation or lack of access to the Official Website regardless of the reasons for these irregularities, interruptions or lack of access.
4.2. Despite the provisions of clause 4.1. hereof PlatformIO shall make all possible efforts to ensure the Service provision 24 hours 7 days a week. In the necessity to terminate the Service provision in order to conduct maintenance work or improvement of the Software, the Official Website or other reasons of technical or administrative character PlatformIO shall aspire to terminate the provision of the Service upon preliminary notice of the Advertiser by any available means.
4.3. The Advertiser shall address the technical support service on the Official Website or by sending a request to PlatformIO during the entire term of validity of the Agreement. All instructions or requests of the Advertiser to the technical support service shall be sent from the Official Website special section with the use of the Account or via email confirmed by the Advertiser as owned and managed by the Advertiser. In such cases PlatformIO shall not be liable for execution of any instructions received by the technical support service from such email in particular if later established that instructions had not been sent by the Advertiser or against the actual will of the Advertiser.
4.4. PlatformIO refuses any liability with respect to quality, security or reliability of the Service, the Advertiser confirms that he/she realizes and accepts this refusal. PlatformIO does not provide any direct guarantees or promises related to quality, security and reliability of the Service. PlatformIO refuses all implied guarantees and declarations including inter alia any guarantees on merchantability, correspondence to any aims, property rights, data accuracy and non- infringement of rights. In case the Advertiser is not satisfied by the Service the Advertiser is entitled to terminate the Service consumption and dissolve the Agreement in accordance with clause 12.1. hereof, and such dissolution is the only and exclusive means of legal protection of the Advertiser.
QUALITY OF THE SERVICE. 4.1. The Parties agree that under the Agreement the Service is rendered under the condition "as is", and Smart Tech Group Inc. shall not be liable for the Service quality compliance, nor shall Smart Tech Group Inc. be liable for irregularities in Service rendering, temporary interruptions in the Software operation or lack of access to the Official Website regardless of the reasons for these irregularities, interruptions or lack of access.
4.2. Despite the provisions of clause 4.1. hereof Smart Tech Group Inc. shall make all possible efforts to ensure the Service provision 24 hours 7 days a week. In the necessity to terminate the Service provision in order to conduct maintenance work or improvement of the Software, the Official Website or other reasons of technical or administrative character Smart Tech Group Inc. shall aspire to terminate the provision of the Service upon preliminary notice of the Advertiser by any available means.
4.3. The Advertiser shall address the technical support service on the Official Website or by sending a request to Smart Tech Group Inc. during the entire term of validity of the Agreement. All instructions or requests of the Advertiser to the technical support service shall be sent from the Official Website special section with the use of the Account or via email confirmed by the Advertiser as owned and managed by the Advertiser. In such cases Smart Tech Group Inc. shall not be liable for execution of any instructions received by the technical support service from such email in particular if later established that instructions had not been sent by the Advertiser or against the actual will of the Advertiser.
4.4. Smart Tech Group Inc. refuses any liability with respect to quality, security or reliability of the Service, the Advertiser confirms that he/she realizes and accepts this refusal. Smart Tech Group Inc. does not provide any direct guarantees or promises related to quality, security and reliability of the Service. Smart Tech Group Inc. refuses all implied guarantees and declarations including inter alia any guarantees on merchantability, correspondence to any aims, property rights, data accuracy and non- infringement of rights. In case the Advertiser is not satisfied by the Service the Advertiser is entitled to terminate the Service consumption and dissolve the Agreement in accordance with clause 12.1. hereof, and such dissolution is the only and exclusive means of legal protection of the Advertiser.
QUALITY OF THE SERVICE. 4.1. The Parties agree that under the Agreement the Service is rendered under the condition "as is", and the Contractor shall not be liable for the Service quality compliance, nor shall the Contractor be liable for irregularities in Service rendering, temporary interruptions in the Software operation or lack of access to the Official Website regardless of the reasons for these irregularities, interruptions or lack of access.
4.2. Despite the provisions of clause 4.1. hereof the Contractor shall make all possible efforts to ensure the Service provision 24 hours 7 days a week. In the necessity to terminate Service provision in order to conduct maintenance work or improvement of the Software, the Official Website or other reasons of technical or administrative character the Contractor shall aspire to terminate provision of the Service upon preliminary notice of the Advertiser by any available means.
4.3. The Advertiser shall address the technical support service by sending a request to the Contractor during the entire term of validity of the Agreement. All instructions or requests of the Advertiser to the technical support service shall be sent with the use of the Account or via email confirmed by the Advertiser as owned and managed by the Advertiser. In such cases the Contractor shall not be liable for execution of any instructions received by the technical support service from such email in particular if later established that instructions had not been sent by the Advertiser or against actual will of the Advertiser.
4.4. The Contractor refuses any liability in respect to quality, security or reliability of the Service, the Advertiser confirms that he/she realizes and accepts this refusal. The Contractor does not provide any direct guarantees or promises related to quality, security and reliability of the Service. The Contractor refuses all implied guarantees and declarations including inter alia any guarantees on merchantability, correspondence to any aims, property rights, data accuracy and non-infringement of rights. In case the Advertiser is not satisfied by the Service the Advertiser is entitled to terminate the Service consumption and dissolve the Agreement in accordance with clause 12.1. hereof, and such dissolution is the only and exclusive means of legal protection of the Advertiser.
QUALITY OF THE SERVICE. 8.1 All descriptions of the Service are indicative only and no express or implied warranty is given as the quality of the Service or any other commitment with regards to speed, capacity or quality of the Service.
