Requesting Service Credits. Subscriber must request Service Credits, in writing, within 30 calendar days after Appian provides the corresponding Correction. Service Credits not requested within this time shall expire.
Requesting Service Credits. In order to receive a Service Credit, Subscriber must notify Mark43 in writing at 000 Xxxxxx Xxxxxx, 3rd Floor, New York, NY 10013, Attn: Accounting, with a copy to xxxxxxxxxx@xxxx00.xxx, or such other address provided by Mark43 from time to time, within fifteen (15) days following the end of the month in which the Downtime occurred. Claims must include the words “SLA Credit Request” in the subject line; the dates and times of each Downtime incident that Subscriber is claiming occurred; and any documentation to corroborate Subscriber’s claim of Downtime, ensuring removal or redaction of any confidential or sensitive information in these logs. All claims are subject to review and verification by Mark43 prior to any Service Credits being granted. Mark43 will acknowledge requests for Service Credits within fifteen (15) business days of receipt and will inform Subscriber whether such claim request is approved or denied. If Mark43 confirms that the Uptime Commitment has not been met in the applicable calendar month, Subscriber will be issued a Service Credit within one billing cycle following the month in which Subscriber’s request is confirmed by Mark43. Subscriber’s failure to provide the request and other information as required above will disqualify Subscriber from receiving a Service Credit. Service Credits will not entitle Subscriber to any refund or other payment from Mark43 and are non-transferable. The parties acknowledge and agree that Service Credits are intended as genuine pre-estimates of loss that may be suffered as a result of any failure to achieve Uptime Commitments and will not be deemed to be penalties. To the extent legally permitted, the issuance of a Service Credit by Mark43 hereunder is Subscriber’s sole and exclusive remedy for any failure by Mark43 to satisfy the Uptime Commitment.
Requesting Service Credits. As a condition to Lattice’s obligation to provide Service Credits to Customer, Customer must request such Service Credits by sending an e-mail identifying the date and time of the Unscheduled Downtime for which Customer is requesting Service Credits, with sufficient evidence (including description of the incident and duration of the incident) to xxxxxxx@xxxxxxx.xxx within thirty (30) days following such Unscheduled Downtime. If Customer fails to request any Service Credits to which Customer is entitled in accordance with this Section 4(d), Lattice will have no obligation to issue such Service Credits to Customer.
Requesting Service Credits. End User must request Service Credits, in writing, within 30 calendar days after Appian provides the corresponding Correction. Service Credits not requested within this time shall expire. Exclusions. Issues caused by any of the following situations shall not trigger Appian’s obligations under this Service
Requesting Service Credits. 1. If you (the Client) feels that you are entitled to Service Credits as outlined in the above section, the following procedures must be followed to obtain such Service Credits:
1. A support ticket must be opened to the Billing department through the client area;
2. The ticket must contain the service name, outage time, and total affected duration;
3. Any other pertinent information that could prove helpful to the Billing team in allocating Service Credits.
Requesting Service Credits. As a condition to Quinyx’s obligation to provide Service Credits to Customer, Customer must request such Service Credits by sending an e-mail identifying the date and time of the Unscheduled Downtime for which Customer is requesting Service Credits, with sufficient evidence (including description of the incident and duration of the incident) to [xxxxxxx@xxxxxx.xxx] within thirty (30) days following such Unscheduled Downtime. If Customer fails to request any Service Credits to which Customer is entitled in accordance with this Section 4.3, Quinyx will have no obligation to issue such Service Credits to Customer.
Requesting Service Credits. As a condition to Zip’s obligation to provide Service Credits to Customer, Customer must request such Service Credits by sending an e-mail identifying the date and time of the Unscheduled Downtime for which Customer is requesting Service Credits, with sufficient evidence (including description of the incident and duration of the incident) to xxxxxxx@xxxxx.xxx within thirty (30) days following such Unscheduled Downtime. If Customer fails to request any Service Credits to which Customer is entitled in accordance with this Section 4.3, Zip will have no obligation to issue such Service Credits to Customer.
Requesting Service Credits. In order for Axon to consider a claim for Service Credits, you must submit the claim to Axon Customer Support (xxxxx://xxx.xxxx.xxx/contact) including all information necessary for us to validate the claim, including but not limited to: (i) a detailed description of the Incident; (ii) information regarding the time and duration of the Incident; (iii) the number and location(s) of affected users (if applicable); and (iv) descriptions of your attempts to resolve the Incident at the time of occurrence.
Requesting Service Credits. To be eligible for Service Credits, an affected customer must notify Zadara via the Customer Support page of the Zadara website (xxx.xxxxxxxxxxxxx.xxx) within fifteen
Requesting Service Credits. To be eligible for Service Credits, an affected customer must notify Zadara via the Customer Support page of the Zadara website (xxx.xxxxxxxxxxxxx.xxx) within fifteen (15) days of the Downtime Period. This request must include the dates, times, and duration of the Downtime. Once Zadara confirms the Downtime and approves the claim, the corresponding Service Credits will be applied automatically to the invoice issued in the month following the applicable Downtime. Failure to request Service Credits or provide the required documentation supporting the requests will make the Customer ineligible for Service Credits for that month. The Customer must be current on all outstanding invoices in order to be eligible for the Service Credits referenced in this SLA. No Service Credits will be extended if the Customer is delinquent in its payment of outstanding invoices.
