REQUIREMENTS FOR ALL TYPES OF NON-MEDICAL COUNSELING Sample Clauses

REQUIREMENTS FOR ALL TYPES OF NON-MEDICAL COUNSELING. The Contractor shall provide access to a national network that provides non-medical counseling to Clients. The Contractor shall ensure that all personnel maintain the highest degree of sensitivity, compassion, and respect for service members and their families. 5.1.1 The Contractor shall remain free of any political bias and shall ensure consistency of service regardless of installation, location, or any other factor. 5.1.2 The Contractor shall capture selective Client contact and demographic information, to include ensuring that Clients meet Military eligibility criteria, while ensuring Client confidentiality, in a database/s and provide monthly reports detailing non-medical counseling services, that includes at a minimum, the duty status and rank of counseling participants, type of counseling (i.e., marital, grief & loss, parenting, communications, financial, etc), number of sessions, distance of network provider from residence of participant and other data points as required by the Government. 5.1.3 The Contractor shall maintain procedures for responding to Emergency, Urgent, and Non-Urgent calls. These procedures shall include an immediate response for Emergency situations, access to non-medical counseling within one business day for Urgent Clients, and access to non-medical counseling within three business days for Non-Urgent calls. A warm handoff is required for Emergency situations and preferred for Urgent and Non-Urgent calls. 5.1.4 All program aspects of the MOS non-medical counseling programs must be approved by the Government MOS Program Office. No modifications, processes, policies or procedures can be implemented without written approval from the Government MOS Program Office. 5.1.5 The Contractor will adhere to written protocols for each type of service delivery. 5.1.6 If a region is confirmed to require additional network provider support, the Contractor will initiate recruitment of additional network providers, as is possible. The Contractor will report to the Government MOS Program Office monthly regarding network provider coverage. 5.1.7 The Contractor shall develop and implement an approach and processes to manage network providers, ensuring timeliness and efficiency and avoiding disruption or degradation of services. This approach shall account for the complexities of network providers providing field services and shall also account for short notice or immediate requirements that require expedient response. The Contractor’s network shal...
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Related to REQUIREMENTS FOR ALL TYPES OF NON-MEDICAL COUNSELING

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