Resolution of Customer Complaints Sample Clauses

Resolution of Customer Complaints. Disputes between Contractor and Customers regarding the services provided in accordance with this Agreement may be resolved by the City Manager. The City Manager’s decision shall be final and binding. Intervention by City is not a condition precedent to any rights or remedies third parties might otherwise have in any dispute with Contractor. Nothing in this Section is intended to affect the remedies of third parties against Contractor.
Sample 1
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Resolution of Customer Complaints. Franchisee shall notify customers of this complaint procedure at the time customers apply for or are provided service, and subsequently, annually.
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Resolution of Customer Complaints. Contractor shall notify customers of this complaint procedure at the time customers apply for or are provided service, and subsequently, annually. A customer dissatisfied with Contractor's decision regarding a complaint may ask the City to review the complaint. The City's Utilities Director shall determine if the customer's complaint is justified, and if so, what remedy, if any shall be provided. The remedy under this Section shall be limited to a rebate of customer charges related to the period of breach of any of the Terms of this Agreement. Any resolution of these customer complaints shall not affect the City's rights to liquidated damages.
Sample 1
Resolution of Customer Complaints. Company shall notify customers of the complaint procedure at the time customers apply for or are provided service, and subsequently in the new customer brochure provided for in Section 5.4.3 herein. A customer dissatisfied with Company's response regarding a complaint may ask County to review the complaint. To obtain this review, the customer must submit a written request within thirty (30) days of the original complaint to Company if Company has failed to respond to the complaint. County may extend the time to request its review for good cause. In reviewing the complaint, the County Manager shall seek a response and remedy by Company. The County Manager shall determine if the customer's complaint is justified, and if so, what remedy if any shall be provided. The County Manager may delegate these duties to a designee. The decision of the County Manager or his/her designee shall be final on any matter under Five Hundred Dollars ($500). In the event of a decision on a matter involving Five Hundred Dollars ($500) or more, Company may seek review by the Director of Transportation and Public Works.
Sample 1
Resolution of Customer Complaints. The customer/homeowner should first attempt to resolve the problem with the Contractor directly. If agreement is not reached, the complaint is then presented to the Municipal Recycling Liaison. The Municipal Recycling Liaison has the authority to back charge the Contractor for the Town services used to resolve the complaint. This authority may be enforced without the approval of the Town Board. In addition, the Town has the option of utilizing Town personnel in charging the services back to the Contractor. The Town will withhold a $250 payment for each unresolved complaint. (See proposed Contract Exhibit A under subheading “Customer Complaints”).
Sample 1
Resolution of Customer Complaints. Company shall notify customers of the complaint procedure at the time customers apply for or are provided service, and subsequently in the New Customer Brochure provided for in Section 5.4.3 herein. A customer dissatisfied with Company's response regarding a complaint may ask District to review the complaint. To obtain this review, the customer must submit a written request within thirty (30) days of the original complaint to Company if Company has failed to respond to the complaint. District may extend the time to request its review for good cause. In reviewing the complaint, the District Manager-Engineer shall seek a response and remedy by Company. The District Manager-Engineer shall determine if the customer's complaint is justified, and if so, what remedy if any shall be provided. The District Manager-Engineer may delegate these duties to a designee. The decision of the District Manager-Engineer or his/her designee shall be final on any matter under Five Hundred Dollars ($500). In the event of a decision on a matter involving Five Hundred Dollars ($500) or more, Company may seek review by the Board of Directors.
Sample 1
Resolution of Customer Complaints. Customer/homeowner should first attempt to resolve the problem with the Hauler directly. If agreement is not reached, the complaint is then presented to the Solid Waste/Recycling Coordinator. The Solid Waste/Recycling Coordinator has the authority to back charge the Hauler for the Town services used to resolve the complaint. This authority may be enforced without the approval of the Town Board. In addition, the Town has the option of utilizing Town personnel in charging the services back to the Hauler. The Town will withhold a $250 payment for each unresolved complaint. (See proposed Contract Exhibit “A” under subheading “Customer Complaints”).
Sample 1
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Resolution of Customer Complaints. Disputes between Hauler and Customers regarding the services provided in accordance with this Agreement may be resolved by the Project Administrator whose decision shall be final and binding. Intervention by City is not a condition precedent to any rights or remedies third parties might otherwise have in any dispute with Hauler. Nothing in this section is intended to affect the remedies of third parties against Hauler. Hauler shall designate in writing a “Contract Liaison” who shall be responsible for working with City and/or City’s designated representative(s) to resolve Agreement-related issues. City shall have the right to approve the Hauler’s choice for a liaison. City shall be notified in writing in advance of any change in Contract Liaison.
Sample 1

Related to Resolution of Customer Complaints

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Submission of Grievances A. Any employee or group of employees shall have the right to present a grievance. No employee or group of employees shall be hindered from or disciplined for exercising this right. B. If any two (2) or more employees have essentially the same grievance they may, and if requested by the County must, collectively present and pursue their grievance if they report to the same immediate supervisor. C. If the grievant is a group of more than three (3) employees, the group shall, at the request of the County, appoint one (1) or two (2) employees to speak for the collective group. To be considered a grievant in a group grievance, each employee must be individually identified as a grievant when the grievance is submitted at Step 2.

  • Grievance on Layoffs and Recalls Grievances concerning layoffs and recalls shall be initiated at Step 2 of the grievance procedure.

  • Grievance Redressal In case of any grievance on shortfall penalty, the Contractor may appeal to the Director (Technical) of the Subsidiary Company. Director (Technical) and Director (Finance) shall jointly dispose off the appeal within 15 days by passing suitable order based on the merit of the case. No further committee shall be constituted for redressal of such grievance.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Grievance Resolution If a grievance is resolved at Step 2 or 3 in the procedure as provided herein, the grievant concerned shall indicate acceptance of the resolution by affixing his/her signature in the appropriate space indicated. If the employee has been represented by the Union at the Step of the procedure at which a resolution is reached, the Union representative shall also sign the appropriate document acknowledging that the employee has accepted the resolution. Decisions on grievances where an employee represents him/herself shall not be considered precedent setting or binding with regard to any future grievances filed with respect to the same or similar matters.

  • Submission of Grievance Information a. Upon appointment of the arbitrator, the appealing party shall, within five (5) days after notice of appointment, forward to the arbitrator, with a copy to the School Board, the submission of the grievance which shall include the following: 1. The issues involved. 2. Statement of the facts. 3. Position of the grievant. 4. The written documents relating to Section 5 of the grievance procedure.

  • COMPLAINTS HANDLING AND RESOLUTION 44.1 The Supplier shall notify the Authority of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law, including under this Framework Agreement or a Call-Off Contract, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement or a Call-Off Contract, the Supplier shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.

  • Compliance with Contractor Employee Jury Service Ordinance Contractor shall comply with the County Ordinance with respect to provision of jury duty pay to employees and have and adhere to a written policy that provides that its employees shall receive from the Contractor, on an annual basis, no less than five days of regular pay for actual jury service in San Mateo County. The policy may provide that employees deposit any fees received for such jury service with the Contractor or that the Contractor deduct from the employees’ regular pay the fees received for jury service.

  • Proposed Policies and Procedures Regarding New Online Content and Functionality By October 31, 2017, the School will submit to OCR for its review and approval proposed policies and procedures (“the Plan for New Content”) to ensure that all new, newly-added, or modified online content and functionality will be accessible to people with disabilities as measured by conformance to the Benchmarks for Measuring Accessibility set forth above, except where doing so would impose a fundamental alteration or undue burden. a) When fundamental alteration or undue burden defenses apply, the Plan for New Content will require the School to provide equally effective alternative access. The Plan for New Content will require the School, in providing equally effective alternate access, to take any actions that do not result in a fundamental alteration or undue financial and administrative burdens, but nevertheless ensure that, to the maximum extent possible, individuals with disabilities receive the same benefits or services as their nondisabled peers. To provide equally effective alternate access, alternates are not required to produce the identical result or level of achievement for persons with and without disabilities, but must afford persons with disabilities equal opportunity to obtain the same result, to gain the same benefit, or to reach the same level of achievement, in the most integrated setting appropriate to the person’s needs. b) The Plan for New Content must include sufficient quality assurance procedures, backed by adequate personnel and financial resources, for full implementation. This provision also applies to the School’s online content and functionality developed by, maintained by, or offered through a third-party vendor or by using open sources. c) Within thirty (30) days of receiving OCR’s approval of the Plan for New Content, the School will officially adopt, and fully implement the amended policies and procedures.

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