Response Services/Time. 8.6.1 During the Warranty Period, Seller's technical assistance service ("TAS") department shall provide reasonable assistance in the investigation and resolution of service-affecting warranty Defects and/or Deficiencies. If such assistance is requested by Buyer, Buyer agrees to follow Seller's standard policies and procedures related to such TAS services as set forth in Annex 4, "Seller Warranty Services." The Hardware Warranty Period shall include TAS only to the extent that any TAS services provided under the Switch warranty also apply to Hardware operating in conjunction with the applicable Switch. For routine warranty service situations, Seller shall ship replacement or repaired Hardware (or components thereof) within thirty (30) days of receipt of the defective Hardware (or components thereof) from Buyer. 8.6.2 For emergency warranty service situations, Seller shall, during the Hardware Warranty Period, use all reasonable efforts to ship replacement Hardware (or components thereof) within twenty-four (24) hours of notification of the warranty Defect and/or Deficiency by Buyer. Buyer shall pay to Seller the surcharge set forth in Annex 4, for such expedited shipment of replacement Hardware. Buyer shall ship the defective Hardware to Seller within thirty (30) days of receipt of the replacement Hardware. In the event Seller fails to receive such defective Hardware within such thirty (30) day period, Seller shall invoice Buyer for the replacement Hardware at the then-current price in effect therefor. For the purpose of this Agreement, an emergency shall be deemed to exist upon the occurrence of a Priority E1 or E2 problem, as defined in Annex 4.

Response Services/Time. 7.5.1 During the Warranty Period, Seller's technical assistance service department ("TAS") shall provide reasonable assistance to Buyer in the investigation and resolution of warranty defects that affect Buyer's ability to provide services to Buyer's customers. If such assistance is requested by Buyer, Buyer shall follow Seller's standard policies and procedures related to such TAS services as set forth in Annex 5. For routine warranty service situations, Seller shall ship replacement or repaired Hardware (or components thereof) within fifteen business days following Buyer's notice to Seller of such defective Hardware (or components thereof). 7.5.2 During the Warranty Period, if Buyer requests emergency warranty service, Seller shall use all reasonable efforts to ship replacement Hardware (or components thereof) within 24 hours after notification by Buyer of the warranty defect. Provided that such replacement Hardware is shipped by Buyer within 24 hours after such notification, Buyer shall pay to Seller the surcharge set forth in Annex 5 for such expedited shipment of replacement Hardware unless Buyer has (a) purchased and maintained the spares inventory level for the Hardware as set forth in the NTPs or as otherwise recommended in writing by Seller, provided Seller has previously provided Buyer with a copy of the NTPs or other Documentation referencing the recommended quantity of spares; and (b) properly maintained the Hardware in accordance with Seller's maintenance procedures as set forth in the NTPs or as otherwise recommended in writing by Seller, provided Seller has previously provided Buyer with a copy of the NTPs or Documentation referencing such maintenance procedures. 7.5.3 Except as otherwise provided in Section 5.1.2 with respect to Equipment received by Buyer that has sustained obvious or visible damage in transit, Buyer shall ship defective Hardware to Seller within 60 days after Buyer's receipt of the replacement Hardware. If Buyer fails to ship such defective Hardware to Seller within such 60-day period, Seller shall invoice Buyer for the Price hereunder for such Hardware. If Buyer returns such defective Hardware to Seller within 90 days after Buyer pays Seller therefor, Seller shall credit Buyer for the Price of the replacement Hardware on the next invoice.

Response Services/Time. 13.3.1 During the Warranty Period, Calypso's technical assistance service ("TAS") department shall provide reasonable assistance in the --- investigation and resolution of service-affecting warranty defects. If such assistance is requested by Customer, Customer agrees to follow Calypso's standard policies and procedures related to such TAS services. The Equipment Warranty Period shall include TAS only to the extent that any TAS services provided under the warranty also apply to Equipment operating in conjunction with the applicable System. For routine warranty service situations, Calypso shall ship replacement or repaired Equipment (or components thereof within thirty (30) days of receipt of the defective Equipment (or components thereof) from Customer. 13.3.2 For emergency warranty service situations, Calypso shall, during the Warranty Period, use all reasonable efforts to ship replacement Equipment (or components thereof) within twenty-four (24) hours of notification of the warranty defect by Customer. Customer shall pay to Calypso the surcharges for such expedited shipment of replacement Equipment. Customer shall ship the any defective Equipment to Calypso within thirty (30) days of receipt of the replacement Equipment. In the event Calypso fails to receive such defective Equipment within such thirty (30) day period, Calypso shall invoice Customer for the replacement Equipment at the then-current price in effect therefore.

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Information Services Traffic 5.1 For purposes of this Section 5, Voice Information Services and Voice Information Services Traffic refer to switched voice traffic, delivered to information service providers who offer recorded voice announcement information or open vocal discussion programs to the general public. Voice Information Services Traffic does not include any form of Internet Traffic. Voice Information Services Traffic also does not include 555 traffic or similar traffic with AIN service interfaces, which traffic shall be subject to separate arrangements between the Parties. Voice Information services Traffic is not subject to Reciprocal Compensation charges under Section 7 of the Interconnection Attachment. 5.2 If a D&E Customer is served by resold Verizon Telecommunications Service or a Verizon Local Switching UNE, subject to any call blocking feature used by D&E, to the extent reasonably feasible, Verizon will route Voice Information Services Traffic originating from such Service or UNE to the Voice Information Service platform. For such Voice Information Services Traffic, unless D&E has entered into an arrangement with Verizon to xxxx and collect Voice Information Services provider charges from D&E’s Customers, D&E shall pay to Verizon without discount the Voice Information Services provider charges. D&E shall pay Verizon such charges in full regardless of whether or not it collects such charges from its own Customers. 5.3 D&E shall have the option to route Voice Information Services Traffic that originates on its own network to the appropriate Voice Information Services platform(s) connected to Verizon’s network. In the event D&E exercises such option, D&E will establish, at its own expense, a dedicated trunk group to the Verizon Voice Information Service serving switch. This trunk group will be utilized to allow D&E to route Voice Information Services Traffic originated on its network to Verizon. For such Voice Information Services Traffic, unless D&E has entered into an arrangement with Verizon to xxxx and collect Voice Information Services provider charges from D&E’s Customers, D&E shall pay to Verizon without discount the Voice Information Services provider charges. 5.4 D&E shall pay Verizon such charges in full regardless of whether or not it collects charges for such calls from its own Customers. 5.5 For variable rated Voice Information Services Traffic (e.g., NXX 550, 540, 976, 970, 940, as applicable) from D&E Customers served by resold Verizon Telecommunications Services or a Verizon Local Switching Network Element, D&E shall either (a) pay to Verizon without discount the Voice Information Services provider charges, or (b) enter into an arrangement with Verizon to xxxx and collect Voice Information Services provider charges from D&E’s Customers. 5.6 Either Party may request the other Party provide the requesting Party with non discriminatory access to the other party’s information services platform, where such platform exists. If either Party makes such a request, the Parties shall enter into a mutually acceptable written agreement for such access. 5.7 In the event D&E exercises such option, D&E will establish, at its own expense, a dedicated trunk group to the Verizon Information Service serving switch. This trunk group will be utilized to allow D&E to route information services traffic originated on its network to Verizon.
Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.
Verizon OSS Services 8.2.1 Upon request by ECI, Verizon shall provide to ECI Verizon OSS Services. Such Verizon OSS Services will be provided in accordance with, but only to the extent required by, Applicable Law. 8.2.2 Subject to the requirements of Applicable Law, Verizon Operations Support Systems, Verizon Operations Support Systems functions, Verizon OSS Facilities, Verizon OSS Information, and the Verizon OSS Services that will be offered by Verizon, shall be as determined by Verizon. Subject to the requirements of Applicable Law, Verizon shall have the right to change Verizon Operations Support Systems, Verizon Operations Support Systems functions, Verizon OSS Facilities, Verizon OSS Information, and the Verizon OSS Services, from time-to-time, without the consent of ECI. 8.2.3 To the extent required by Applicable Law, in providing Verizon OSS Services to ECI, Verizon will comply with Verizon’s applicable OSS Change Management Guidelines, as such Guidelines are modified from time-to-time, including, but not limited to, the provisions of the Guidelines related to furnishing notice of changes in Verizon OSS Services. Verizon’s OSS Change Management Guidelines will be set out on a Verizon website.
Telemedicine Services This plan covers clinically appropriate telemedicine services when the service is provided via remote access through an on-line service or other interactive audio and video telecommunications system in accordance with R.I. General Law § 27-81-1. Clinically appropriate telemedicine services may be obtained from a network or non- network provider, and from our designated telemedicine service provider. When you seek telemedicine services from our designated telemedicine service provider, the amount you pay is listed in the Summary of Medical Benefits. When you receive a covered healthcare service from a network or non-network provider via remote access, the amount you pay depends on the covered healthcare service you receive, as indicated in the Summary of Medical Benefits. For information about telemedicine services, our designated telemedicine service provider, and how to access telemedicine services, please visit our website or contact our Customer Service Department.
Software Services If elected by Customer, the following Software Services will be made available for Customer’s use. 2.1. Core HR Software Service is a system of interactive web pages to assist Customer in its human resource related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The HR Software Services shall function in accordance with the Documentation, as may be amended from time to time, and provide features to aid Customer with its compliance with federal and state laws and regulations applicable to Human Resources (except as stated otherwise in the Documentation). 2.2. Recruiting Software Service is a system of interactive web pages to assist Customer in posting job requisitions, storing candidates, recording job applications, and the related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The Recruiting Software Service shall function in accordance with the Documentation which may be amended from time to time.
Cloud Services You will not intentionally (a) interfere with other customers’ access to, or use of, the Cloud Service, or with its security; (b) facilitate the attack or disruption of the Cloud Service, including a denial of service attack, unauthorized access, penetration testing, crawling, or distribution of malware (including viruses, trojan horses, worms, time bombs, spyware, adware, and cancelbots); (c) cause an unusual spike or increase in Your use of the Cloud Service that negatively impacts the Cloud Service’s operation; or (d) submit any information that is not contemplated in the applicable Documentation.
Information Services The Custodian may rely upon information received from issuers of Securities or agents of such issuers, information received from Subcustodians or depositories, information from data reporting services that provide detail on corporate actions and other securities information, and other commercially reasonable industry sources; and, provided the Custodian has acted in accordance with the standard of care set forth in Section 6 (a), the Custodian shall have no liability as a result of relying upon such information sources, including but not limited to errors in any such information.
Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.
Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition. 13.2 If the Hosting of Customer Data by Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract contributes to or directly causes a Data Breach, Supplier shall be responsible for the obligations set forth in Appendix 1 related to breach reporting requirements and associated costs. Likewise if such Hosting contributes to or directly causes a Security Incident, Supplier shall be responsible for the obligations set forth in Appendix 1, as applicable. 14 Change Management
Core Services The Company agrees to provide to the Municipality the Core Services set forth in Schedule “A”. The Company and the Municipality may amend Schedule “A” from time to time upon mutual agreement.

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