Response Time and Resolution Time Sample Clauses

Response Time and Resolution Time. In the event of an alert, Instructional Design Genius is deemed to have responded when it has replied to Customer’s initial request. This may be in the form of an email or telephone call, to acknowledge receipt of Customer’s request, provide a solution, or request further information. The Response Time and Resolution Time will depend on the priority of the item(s) affected and the severity of the alert, as set out in the following schedules:
Sample 1
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Response Time and Resolution Time. In the event of a Service disruption, Service Provider is deemed to have responded when it has replied to Customer’s initial request. This may be in the form of an email or a call, to acknowledge receipt of Customer’s request, provide a solution, or request further information. The response time and resolution time is deemed to start with the next office hour in the defined Help Desk hours (9:00 a.m. to 5:00 p.m. (CET) Monday to Friday, excluding public holidays). The Response Time and Resolution Time will depend on the priority of the item(s) affected and the severity of the alert, as set out in the following schedule: High Service is not available for use or a significant proportion of the contracted functionalities are not available. Within 8 hrs Within 12 hrs Medium The use of the Service is considerably limited, as the main features of the SaaS Services are not available. Within 24 hrs Within 72 hrs Low Notification of minor issues that do not prohibit Customer from utilizing Service in any material way. Within 72 hrs Best effort
Sample 1
Response Time and Resolution Time. At any point in time, Customer will have direct access to a self-service portal with Customer’s incidents details (portal link : xxxxx://xxxxxx.xxxxxx-xxx.xxx/). If Customer reasonably disputes any data or calculations on that portal, then the parties will discuss in good faith to resolve. For the sake of clarity, if several issues relating to the same root cause are reported separately, all such related issues will be deemed to be one single incident for purposes of credit calculation. (a) PeopleDoc will respond and resolve the problems as described below. The Service Levels below do not apply to incidents already reported by Customer to PeopleDoc or to non-reproducible errors. In addition, if several issues relating to the same root cause are reported separately by the Customer, all such related issues will be deemed to be one single incident for purposes of credit calculation. Level 1 (High) PeopleDoc Solution is not available. Level 1 incidents include, without limitation, disability of the following features: platform login, document upload, creation of document distribution, e- signature creation, request submission, and process creation. PeopleDoc will provide an initial response to Customer and escalate the Level 1 issue to the technical teams within 60 business minutes Immediately upon notice from Customer, PeopleDoc will use its best efforts, 24 hours/day and 7 days/week, to resolve the issue or provide Customer with an acceptable workaround. Escalation If the problem has not been resolved within 1 hour after initial report by Customer, then PeopleDoc’s Customer Care team will escalate it to the appropriate team. Once escalated, PeopleDoc Customer Care will update Customer on progress every business hour. Credit If the issue is not resolved or acceptable workaround provided within 3h36min (which equates to 0.5% of monthly Unavailability Time) from initial report from Customer, then Customer will be entitled to credit in accordance with the process set forth in Section 5.a) above. Level 2 (Medium) A function of the PeopleDoc Solution is unavailable, but this does not prevent the operation/use of the PeopleDoc Solution’s major functions as PeopleDoc will provide initial response to Customer and address the Level 2 issue within 4 business hours. PeopleDoc will use its best efforts, during normal business hours, to resolve the issue or provide Customer with an acceptable workaround. Escalation: If the problem has not been resolved within 4 business h...
Sample 1
Response Time and Resolution Time. At any point in time, Customer will have direct access to a self-service portal with Customer’s incidents details. If Customer reasonably disputes any data or calculations on that portal, then the parties will discuss in good faith to resolve. For the sake of clarity, if several issues relating to the same root cause are reported separately, all such related issues will be deemed to be one single incident for purposes of credit calculation. (a) PeopleDoc will respond and resolve the problems as described below. The Service Levels below do not apply to incidents already reported by Customer to PeopleDoc or to non-reproducible errors. In addition, if several issues relating to the same root cause are reported separately by the Customer, all such related issues will be deemed to be one single incident for purposes of credit calculation.
Sample 1
Response Time and Resolution Time. In the event of an alert, Bynder is deemed to have responded when it has replied to Customer’s initial request. This may be in the form of an email or telephone call, to acknowledge receipt of Customer’s request, provide a solution, or request further information. The Response Time and Resolution Time will depend on the priority of the item(s) affected and the severity of the alert, as set out in the following schedules: Alert Highly critical alert. Product is not available Within 1 hour for use or a significant proportion of the contracted functionalities are not available. Within 4 hours, inclusive of the A-Priority Alert Response Time.
Sample 1
Response Time and Resolution Time. In the event of an alert, Bynder is deemed to have responded when it has replied to Xxxxxxxx’s initial request. This may be in the form of an email or telephone call, to acknowledge receipt of Customer’s request, provide a solution, or request further information. The Response Time and Resolution Time will depend on the priority of the item(s) affected and the severity of the alert, as set out in the following schedules: A- Priority Alert Highly critical alert. Product is not available for use or a significant proportion of the contracted functionalities are not available. Within 1 hour Within 4 hours, inclusive of the A-Priority Alert Response Time. B- Priority Alert Critical alert. One or more elements of the Product critical to the functioning of Customer’s business have ceased to respond completely or respond extremely slowly. Within 24 hours Within 24 hours, exclusive of the B-Priority Alert Response Time. C- Priority Alert Non-critical alert. One or more elements of the Product have ceased to respond completely or respond slowly and a workaround is available. Within 48 hours Within 48 hours, exclusive of the C-Priority Alert Response Time. D- Priority Alert Notification of minor issue that does not prohibit Customer from utilizing Product in any material way. Within 48 hours Best effort. For Starter Success Package Customers, the following Response Times and Resolution Times apply: A- Priority Alert Highly critical alert. Product is not available for use or a significant proportion of the contracted functionalities are not available. Within 4 hour Within 8 hours, inclusive of the A-Priority Alert Response Time. B- Priority Alert Critical alert. One or more elements of the Product critical to the functioning of Customer’s business have ceased to respond completely or respond extremely slowly. Within 24 hours Within 24 hours, exclusive of the B-Priority Alert Response Time. C- Priority Alert Non-critical alert. One or more elements of the Product have ceased to respond completely or respond slowly and a workaround is available. Within 48 hours Within 48 hours, exclusive of the C-Priority Alert Response Time. D- Priority Alert Notification of minor issue that does not prohibit Customer from utilizing Product in any material way. Within 48 hours Best effort.
Sample 1
Response Time and Resolution Time. In the event of an alert, VizworX is deemed to have responded when it has replied to the Customer’s initial request. This may be in the form of an email or telephone call, to acknowledge receipt of the Customer’s request, provide a solution, or request further information. The Response Time and Resolution Time will depend on the priority of the item(s) affected and the severity of the alert, as set out in the following schedule: A- Priority Alert Highly critical alert. Product is not available for use or a significant proportion of the contracted functionalities are not available. Within 4 Business Hours Within 8 Business Hours, inclusive of the A-Priority Alert Response Time. B- Priority Alert Critical alert. One or more elements of the Product critical to the functioning of Customer’s business have ceased to respond completely or respond extremely slowly. Within 8 Business Hours Within 8 Business Hours, exclusive of the B-Priority Alert Response Time. C- Priority Alert Non-critical alert. One or more elements of the Product have ceased to respond completely or respond slowly and a workaround is available. Within 16 Business Hours Within 16 Business Hours, exclusive of the C-Priority Alert Response Time. D-Priority Alert Notification of minor issue that does not prohibit the Customer from utilizing Product in any material way. Within 32 Business Hours Best effort.
Sample 1
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Related to Response Time and Resolution Time

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Execution Time At the Execution Time, the Statutory Prospectus, each road show when taken together as a whole with the Statutory Prospectus, and any individual Written Testing-the-Waters Communication (as defined below), when taken together as a whole with the Statutory Prospectus, does not contain any untrue statement of a material fact or omit to state any material fact necessary in order to make the statements therein, in the light of the circumstances under which they were made, not misleading; provided, however, that the Company makes no representations or warranties as to the information contained in or omitted from the Statutory Prospectus in reliance upon and in conformity with information furnished in writing to the Company by or on behalf of any Underwriter through the Representative specifically for inclusion in the Statutory Prospectus, it being understood and agreed that the only such information furnished by or on behalf of any Underwriter consists of the information described as such in Section 8(b) hereof.

  • Completion Time The Consultant must complete the services and deliverable for this task in accordance with whichever one of the following time is marked: On or before the following date: . On or before Business Days from .

  • Certificate of Selling Shareholders At Closing Time, the Representatives shall have received a certificate of an Attorney-in-Fact on behalf of each Selling Shareholder, dated as of Closing Time, to the effect that (i) the representations and warranties of each Selling Shareholder contained in Section 1(b) hereof are true and correct in all respects with the same force and effect as though expressly made at and as of Closing Time and (ii) each Selling Shareholder has complied in all material respects with all agreements and all conditions on its part to be performed under this Agreement at or prior to Closing Time.

  • Closing Time and Place The Closing Date shall be August 24, 2009, or such later date on which all of the conditions set forth in Article II have been fulfilled or otherwise waived by the parties hereto, but in any event not later than August 31, 2009, or such later date as the parties may mutually agree. All acts taking place on the Closing Date shall be deemed to be taking place simultaneously as of the commencement of business on the Closing Date, unless otherwise provided. The closing of the reorganization contemplated by the Plan (the “Closing”) shall be held at 10:00 a.m. (Eastern time) at the offices of Xxxxxx Xxxxxxxx LLP, 3000 Two Xxxxx Xxxxxx, Xxxxxxxxxxxx, Xxxxxxxxxxxx 00000, or such other time and/or place as the parties may mutually agree.

  • AMENDMENT OF PARTNERSHIP AGREEMENT; MEETINGS; RECORD DATE Section 13.1 Amendments to be Adopted Solely by the General Partner. Each Partner agrees that the General Partner, without the approval of any Partner, subject to Section 5.12(b)(iii)(B), Section 5.12(b)(iv) and Section 5.13(g), may amend any provision of this Agreement and execute, swear to, acknowledge, deliver, file and record whatever documents may be required in connection therewith, to reflect: (a) a change in the name of the Partnership, the location of the principal place of business of the Partnership, the registered agent of the Partnership or the registered office of the Partnership; (b) the admission, substitution, withdrawal or removal of Partners in accordance with this Agreement; (c) a change that the General Partner determines to be necessary or appropriate to qualify or continue the qualification of the Partnership as a limited partnership or a partnership in which the Limited Partners have limited liability under the laws of any state or to ensure that the Group Members will not be treated as associations taxable as corporations or otherwise taxed as entities for federal income tax purposes; (d) a change that the General Partner determines (i) does not adversely affect the Limited Partners considered as a whole (including any particular class of Partnership Interests as compared to other classes of Partnership Interests) in any material respect (except as permitted by subsection (g) hereof); provided, however, for purposes of determining whether an amendment satisfies the requirements of this Section 13.1(d)(i), the General Partner shall disregard the effect on any class or classes of Partnership Interests that have approved such amendment pursuant to Section 13.3(c), (ii) to be necessary or appropriate to (A) satisfy any requirements, conditions or guidelines contained in any opinion, directive, order, ruling or regulation of any federal or state agency or judicial authority or contained in any federal or state statute (including the Delaware Act) or (B) facilitate the trading of the Units (including the division of any class or classes of Outstanding Units into different classes to facilitate uniformity of tax consequences within such classes of Units) or comply with any rule, regulation, guideline or requirement of any National Securities Exchange on which the Units are or will be listed or admitted to trading, (iii) to be necessary or appropriate in connection with action taken by the General Partner pursuant to Section 5.9 or (iii) is required to effect the intent expressed in the Registration Statement or the intent of the provisions of this Agreement or is otherwise contemplated by this Agreement; (e) a change in the fiscal year or taxable period of the Partnership and any other changes that the General Partner determines to be necessary or appropriate as a result of a change in the fiscal year or taxable period of the Partnership including, if the General Partner shall so determine, a change in the definition of “Quarter” and the dates on which distributions are to be made by the Partnership; (f) an amendment that is necessary, in the Opinion of Counsel, to prevent the Partnership, or the General Partner or its directors, officers, trustees or agents from in any manner being subjected to the provisions of the Investment Company Act of 1940, as amended, the Investment Advisers Act of 1940, as amended, or “plan asset” regulations adopted under the Employee Retirement Income Security Act of 1974, as amended, regardless of whether such are substantially similar to plan asset regulations currently applied or proposed by the United States Department of Labor; (g) an amendment that the General Partner determines to be necessary or appropriate in connection with the creation, authorization or issuance of any class or series of Partnership Interests or options, rights, warrants, appreciation rights or phantom or tracking interests relating to the Partnership Interests pursuant to Section 5.6; (h) any amendment expressly permitted in this Agreement to be made by the General Partner acting alone; (i) an amendment effected, necessitated or contemplated by a Merger Agreement approved in accordance with Section 14.3; (j) an amendment that the General Partner determines to be necessary or appropriate to reflect and account for the formation by the Partnership of, or investment by the Partnership in, any corporation, partnership, joint venture, limited liability company or other entity, in connection with the conduct by the Partnership of activities permitted by the terms of Section 2.4 or 7.1(a); (k) a merger, conveyance or conversion pursuant to Section 14.3(d) or Section 14.3(e); or (l) any other amendments substantially similar to the foregoing.

  • Certificate of Parent Company shall have received a certificate, validly executed on behalf of Parent by a Vice President for and on its behalf to the effect that, as of the Closing the conditions set forth in Section 5.3 hereof have been satisfied.

  • Registration Statement; Joint Proxy Statement (a) As promptly as practicable after the date of this Agreement, Parent and the Company shall prepare and cause to be filed with the SEC the Joint Proxy Statement and simultaneously or thereafter Parent shall prepare and cause to be filed with the SEC the Form S-4 Registration Statement, in which the Joint Proxy Statement will be included as a prospectus. Each of Parent and the Company shall use all reasonable efforts to cause the Form S-4 Registration Statement and the Joint Proxy Statement to comply with the rules and regulations promulgated by the SEC, to respond promptly to any comments of the SEC or its staff and to have the Form S-4 Registration Statement declared effective under the Securities Act as promptly as practicable after it is filed with the SEC. Parent will use all reasonable efforts to cause the Joint Proxy Statement to be mailed to Parent's stockholders, and the Company will use all reasonable efforts to cause the Joint Proxy Statement to be mailed to the Company's shareholders, as promptly as practicable after the Form S-4 Registration Statement is declared effective under the Securities Act. Each of the Company and Parent shall promptly furnish to the other all information concerning the Acquired Corporations and the Company's shareholders and the Parent Corporations, respectively, that may be required or reasonably requested in connection with any action contemplated by this Section 5.1. Each of the Company and Parent shall notify the other promptly of the receipt of any comments from the SEC or its staff and of any request by the SEC or its staff for any amendment or supplement to the Form S-4 Registration Statement or Joint Proxy Statement or for any other information and shall supply the other with copies of all correspondence between such party and the SEC or its staff or other governmental officials with respect to the S-4 Registration Statement or Joint Proxy Statement. The information supplied by each of Parent and the Company for inclusion in the Form S-4 Registration Statement and the Joint Proxy Statement shall not (i) at the time the Form S-4 Registration Statement is declared effective, (ii) at the time the Joint Proxy Statement is first mailed to the shareholders and shareholders of Parent and the Company, respectively, (iii) at the time of the Company Shareholders' Meeting and at the time of the Parent Stockholders' Meeting, and (iv) at the Effective Time, contain any untrue statement of a material fact or omit to state any material fact required to be stated therein or necessary in order to make the statements therein, in light of the circumstances under which they were made, not misleading. If Parent or the Company becomes aware of any information, that should be disclosed in an amendment or supplement to the Form S-4 Registration Statement or the Joint Proxy Statement, then Parent or the Company, as the case may be, shall promptly inform the Company or Parent thereof and shall cooperate with the other in filing such amendment or supplement with the SEC and, if appropriate, in mailing such amendment or supplement to the shareholders of the Company or the stockholders of Parent. (b) Prior to the Effective Time, Parent shall use reasonable efforts to obtain all regulatory approvals needed to ensure that the Parent Common Stock to be issued in the Merger (i) will be registered or qualified under the securities law of every jurisdiction of the

  • Date, Time and Place of Closing The time, place and date of the Formation Transaction shall be at 10:00 a.m. in the office of DLA Piper LLP (US), 00 Xxxx Xxxxxx, 00xx Xxxxx, Xxxxxx, Xxxxxxxxxxxxx on the day on which the Company receives the proceeds from the Public Offering from the underwriters thereof (the “Closing” or “Closing Date”); provided, however, that the Contributor shall deliver the Closing Documents into a closing escrow established by the Company and the Operating Partnership one (1) business day prior to the expected Closing Date.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

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