SERVICE DELIVERY QUALITY AND ACCESS Sample Clauses

SERVICE DELIVERY QUALITY AND ACCESS. The Constitution of the Republic of South Africa requires this continuous improvement through a set of set values stated in Chapter 10. Our President has many times called upon departments to know where the citizens stay, what their needs are and how government can address the shortfalls. To this extent output 1: service delivery quality and access needs to address issues that will ensure that service delivery is citizen-focused. All departments have walked a long road to improve services on a continuous basis. Firstly an enabling environment was created by putting in place support mechanisms such as legislative frameworks and hands on support. Then departments such as Home Affairs, Health and Social Development were encouraged through development initiatives to improve services continuously. Following on these initiatives capacity development projects were undertaken to empower departments through the establishment of learning networks, guidelines, tools etc. The efforts made by departments are not always effective and efficient as limited co ordination of these efforts takes place. The monitoring and evaluation of the initiatives is often not done comprehensively and are also not reported on fully. Furthermore it is not accurately known what the overall satisfaction rate of citizens is with the services they receive or what the overall perception of service delivery by citizens is. At this stage progress now has to be made towards enforcement to kick-start new behavior. This will only be achieved by putting some sort of penalties in place. Without future enforcement continuous service delivery improvement will remain virtually impossible. In order to address these issues, four initiatives are embarked upon under output 1: service delivery quality and access:  Service user satisfaction Through comprehensive citizen satisfaction surveys and citizen score cards government will be able to determine where the citizens are experiencing shortfalls with service delivery and then direct these shortfalls to appropriate institutions to address. This will lead to improved quality of services.  Access to Government services Under this sub output efforts are made to address the issue of knowing where the citizen resides through an access strategy to shorten the distance citizens have to travel to access service provision points. A transversal programme to improve access to government services will be established. It will begin by focussing on key service delivery de...
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SERVICE DELIVERY QUALITY AND ACCESS. The service delivery quality and access output consists of three sub-outputs: (1) service user satisfaction,
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Related to SERVICE DELIVERY QUALITY AND ACCESS

  • Service Delivery Grantee shall: 1. Adhere to the Priority Populations for Treatment Programs as stated in the SUD UM Guidelines. 2. Maintain Daily Capacity Management Report in CMBHS as required in the SUD UM Guidelines. 3. Maintain a Waiting List to track all eligible individuals who have been screened but cannot be admitted to SUD treatment immediately. i. Grantee that has an individual identified as a federal and state priority population on the waiting list shall confirm this in the Daily Capacity Management Report. ii. Grantee shall arrange for appropriate services in another treatment facility or provide access to interim services as indicated within 48 hours when efforts to refer to other appropriate services are exhausted. iii. Grantee shall offer directly or through referral interim services to wait-listed individuals. iv. Establish a wait list that includes priority populations and interim services while awaiting admission to treatment services. v. Develop a mechanism to maintain contact with individuals awaiting admission. 4. If unable to provide admissions to individuals within Priority Populations for Treatment Programs according to SUD UM Guidelines: i. Implement written procedures that address maintaining weekly contact with individuals waiting for admissions as well as what referrals are made when a client cannot be admitted for services immediately. ii. When Grantee cannot admit a client, who is at risk for dangerous for withdrawal, Grantee shall ensure that an emergency medical care provider is notified. iii. Coordinate with an alternate provider for immediate admission. iv. Notify Substance Use Disorder (Xxxxxxxxx_Xxx_Xxxxxxxx@xxxx.xxxxx.xx.xx) so that assistance can be provided that ensures immediate admission to other appropriate services and proper coordination when appropriate. v. Provide pre-admission service coordination to reduce barriers to treatment, enhance motivation, stabilize life situations, and facilitate engagement in treatment. vi. Adhere to Informed Consent Document for Opioid Use Disorder applicable to the individual as stated in the SUD UM Guidelines. vii. When an individual is placed on the Wait List, Grantee shall document interim services as referrals that provides applicable testing, counseling, and treatment for Human Immunodeficiency Virus (HIV), tuberculosis (TB) and sexually transmitted infections (STIs).

  • How to Obtain Warranty Service The Warranty Holder must inspect the Flooring for Manufacturing Defects caused by improper milling, grading, staining and coating, and report any such defects to Cali Bamboo, prior to installation of the Flooring. To obtain warranty service, the Warranty Holder must contact Cali Bamboo’s Customer Experience Department: xxxxxxxxxxxxxxx@xxxxxxxxxx.xxx/ 000-000-0000. Warranty claims must be received within 30 calendar days after the Warranty Holder identifies the Manufacturing Defect or other basis for a warranty claim. To be covered under this Cali Bamboo limited warranty, the Warranty Holder must provide documentation of sales order and proof that the Flooring was properly installed in accordance with the Installation Guide (defined below). Cali Bamboo reserves the right to retain a certified and independent flooring inspector to verify the Warranty Holder’s warranty claims. The determination of the flooring inspector regarding the warranty claim is not binding on either Cali Bamboo or on the Warranty Holder. A determination that does not verify the warranty claim shall not affect the Warranty Holder’s right to submit its claim to arbitration in accordance with the terms of the Arbitration Agreement (as defined in Cali Bamboo’s Terms and Conditions of Purchase). The performance of the inspection, however, if requested by Xxxx Xxxxxx and assuming that Xxxx Xxxxxx advances the full cost of the inspection as described above, is a requirement for the Warranty Holder to submit a warranty claim to arbitration under the Arbitration Agreement. For specific instructions on how to obtain warranty service for defective Flooring, visit the Cali Bamboo website xxxxx://xxx.xxxxxxxxxx.xxx/geowood-flooring-warranty/. This limited warranty covers Flooring that is both (i) installed with strict adherence to Cali Bamboo’s GeoWood flooring installation guide found online at xxxxx://xxx.xxxxxxxxxx.xxx/flooring-installation/ (the “Installation Guide”) and (ii) maintained in accordance with Cali Bamboo’s GeoWood flooring care and maintenance guidelines found online at xxxxx://xxx.xxxxxxxxxx.xxx/floor-care-and-maintenance/ (the “Maintenance Guide”). Cali Bamboo will provide copies of these guides upon request by the Warranty Holder. This limited warranty only applies when the Flooring is used under normal traffic and other usage conditions. The limited warranty for Manufacturing Defects does not apply after the Warranty Holder has installed the Flooring, and product variation or error that does not exceed the 5% industry standard is not considered a Manufacturing Defect for purposes of this limited warranty. This limited warranty does not extend to or cover:

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