Service Hours and Response Times Sample Clauses

Service Hours and Response Times. The Services shall be performed from 8:00 AM to 5:00 PM local time Monday through Friday, except ZEISS-recognized holidays (“Normal Working Hours”). ZEISS will commence work in connection with this Agreement within a commercially reasonable period of time based on the contract type purchased by Customer. If the Customer requests Services to be performed outside the Normal Working Hours, such Services will be furnished on a commercially reasonable efforts basis. There will be a minimum labor charge of 2 hours for all Services performed outside of Normal Working Hours. Service response time will vary depending upon factors including, but not limited to, distance from the nearest ZEISS service center, workload, weather conditions, and the critical nature of Customer’s request for Services. ZEISS does not make any guarantees or representations regarding response times following Customer’s request for Services.
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Service Hours and Response Times. Dispatch: Contractor must have covered telephone service 24 hours per day, 7 days per week, 365 days a year to receive calls from Fire Department authorized representative and dispatch those calls to their staff to enable them to be on site within 24 hours of the Fire Department’s call to the Contractor’s dispatch number.
Sample 1
Service Hours and Response Times. 5.1. Except as otherwise provided herein, Contractor shall provide the services set forth in Section 3.0 hereof between the hours of 6:00 a.m. to 6:30 p.m., Pacific Time, Monday through Friday, excluding County holidays. 5.2. Contractor will use its best efforts to respond to a request for services within sixty (60) minutes via telephone after receipt of such inquiry. If on-site diagnosis or service is necessary, then Contractor will use its best efforts to arrange for such diagnosis or service to take place by a Contractor authorized representative within two (2) business days after a determination is made that it is necessary. 5.3. Contractor shall maintain an emergency capability to respond to Major Malfunctions outside of the hours set forth in Section 5.1 and on weekends and holidays. Contractor shall use its best efforts to respond to a Major Malfunction within thirty (30) minutes via telephone. If on-site diagnosis or service is necessary for a Major Malfunction, then Contractor will use its best efforts to arrange for such diagnosis or service to take place by a Contractor authorized representative within six hours after a determination is made that it is necessary.
Sample 1

Related to Service Hours and Response Times

  • Service Hours The services shall be provided during the working hours and days as defined by the Contractor.

  • Office Hours (1) Full-time instructional academic employees shall maintain a posted five (5)-hour minimum office schedule each week. The specific office hours and office hours location shall be determined by the academic employee’s teaching schedule and shall receive the concurrence of the appropriate unit administrator. (2) Full-time academic employees whose teaching load is twenty (20) or more contact hours per week may, with the approval of the unit administrator, arrange an alternate schedule of office hours.

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • Normal Hours of Work 10A.01 The normal work day is defined as the twenty-four (24) hour period beginning at 12:00 Midnight. 10A.02 The employer has the option of working either five (5) eight (8) hour days or four (4) ten

  • Work Hours Except in emergencies, the standard work week of full-time unit employees shall normally consist of five (5) days of eight (8) hours each, exclusive of lunch hour. Each employee shall be assigned regular starting and ending times, which shall not be changed without prior notice. Should an employee be required to work during his/her lunch hour, the length of such interruption shall be counted as time worked unless other arrangements are made with his/her supervisor.

  • Work Week The work week will begin at 12:00 a.m. on Sunday and end at 11:59 p.m. the following Saturday.

  • Shift Hours All shifts assigned by the Employer must conform with the following guidelines: (a) Four (4) hour shifts will be the minimum shift permitted in any one (1) day. (b) Shifts of 5, 6, 7 or 8 hours may be assigned, subject to the provisions of 10.05. (c) All hours worked up to and including eight (8) hours in any one (1) day will be paid at the straight time rate.

  • Response Time PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

  • Extra Hours For the purpose of Clause 20.13, extra hours means any hours available to be worked in excess of an employee’s regular schedule. The Corporation shall determine the extra hours it requires in each circumstance, and offer such hours to employees working in that Post Office in accordance with the provisions of this Clause. (a) On each occasion that extra hours are to be worked, opportunities to work the extra hours are to be offered to employees who notify the Postmaster beforehand of their availability, on the basis of the first opportunity to the employee who works the greatest number of regularly scheduled hours per week, last opportunity to the employee who works the least number of regularly scheduled hours per week. (b) Where two (2) or more employees are working the same number of hours per week, the opportunity shall be first offered to the employee with the longest continuous employment in that Post Office save that an employee who was formerly full-time and whose hours were reduced in accordance with Clause 12.05(a)(i) shall have priority. (i) In the application of this Clause, it is understood that a Part-Time Assistant shall be granted an opportunity to work extra hours provided that the extra hours do not conflict with her regular schedule, and provided she does not work more than eight (8) hours per day, or forty (40) hours per week. (ii) Subject to Clause 20.13(c)(i) the Part-Time Assistant who is granted the first opportunity to work extra hours should, while the opportunity lasts, end up working a total number of hours that is not less than the total number of hours worked by the Part-Time Assistant who accepts the second opportunity, and so on for each subsequent opportunity granted. (d) Where all the extra hours to be worked cannot be covered by application of the principle expressed in (a), employees may be assigned to work the extra hours that cannot be covered, and/or those hours may be covered by other means. (e) Application of this Clause entails no obligation on the part of the Corporation for equal distribution of extra hours.

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