Service Response Time. The load time for a non-page-load query (i.e. where the data returned does not include the formatted page), as measured round-trip from the time Partner servers send a search request to LookSmart to the time of Partner’s servers’ receipt of a completed set of search result(s) will be less than 375 milliseconds at least 98% of the time, as measured daily, weekly, and monthly, from domestic locations. Service Uptime. The Service will be available 24 hours/day, 7 days/week. Scheduled downtime will be communicated to partners with 5 business days notice. The Service is guaranteed to be up 99.5% of the time as measured weekly and 99.8% of the time as measured monthly, excluding scheduled downtime. Should LookSmart determine that a reconfiguration of the Service is required, such as major software version changes, changes in hosting facilities or other network reconfiguration; LookSmart will provide Partner with 30-day notice of such change, and will work in good faith to minimize any Service outages.
Service Response Time. Supplier guarantees a response time of one (1) hour by phone and for on-site as agreed to by the Member for all warranty, contract or time and materials service calls requested by any Member during the life of the Equipment. The Supplier’s authorized dealer providing local service will provide first-level support.
Service Response Time. The load time for a non-page-load query (i.e. where the data returned does not include the formatted page), as measured round-trip from the time Partner servers send a search request to LookSmart to the time of Partner’s servers’ receipt of a completed set of search result(s) will be less than 375 milliseconds at least 98% of the time, as measured daily, weekly, and monthly, from domestic locations.
Service Response Time. The time required to solve a service call beginning from the time the call is logged with the contractor until either an authorized service technician arrives on site or the issue is resolved through the contractor’s phone support.
Service Response Time. 2.1 Dedicated call support available at all times and on all days (“24/7/365”) including weekends and Singapore public holidays.
Service Response Time. Eight (8) hour maximum response time is desired on service during normal working hours (8:00AM ET to 5:00 PM ET weekdays). State response time, telephone information, and location from which service will be provided. Maximum response time to this location after receipt of service call: hours Vendor has toll-free number for service calls: (Yes/No)
Service Response Time. For hardware issues requiring replacement, Granicus shall respond (via written or verbal acknowledgment) to the request made by the City within twenty-four (24) hours. Hardware service repair or replacement will occur within seventy-two (72) hours of the request by the City, not including the time it takes for the part to ship and travel to the City. The City shall grant Granicus or its Representatives access to the Hardware for the purpose of repair or replacement at reasonable times. Granicus will keep the City informed regarding the time frame and progress of the repairs or replacements.
Service Response Time. For hardware issues requiring replacement, Granicus shall respond to the request made by the Client within twenty-four (24) hours. Hardware service repair or replacement will occur within seventy-two (72) hours of determination of a hardware issue, not including the time it takes for the part to ship and travel to the Client. The Client shall grant Granicus, or its representatives access to the equipment for the purpose of repair or replacement at reasonable times. Granicus will keep the Client informed regarding the timeframe and progress of the repairs or replacement. Once the Hardware is received Client’s responsibilities will include:
a. Mount server on client rack (if applicable)
b. Connecting original network cables.
c. Connecting original audio and video cables (if applicable).
Service Response Time. Specification: Service Response Time Definition: The time Certen has to acknowledge tickets from the various Severity Levels. Certen and Xxxx shall jointly agree, acting reasonably, to reprioritize Issues for resolution and for SL measurement from time to time, acting reasonably. Acknowledgement of tickets by Certen will occur by way of a system generated auto reply, or verbal or other electronic means of communication. The time interval shall be measured from the time the [**] until the time at which the end user receives [**] The Service Response Time percentage is derived by dividing the number of tickets that missed the threshold by the total number of tickets and multiplying the result by 100.
Service Response Time. Supplier shall provide qualified technical support over the phone within 24 hours of a Member's request. If Supplier fails to achieve an average response time under 24 hours, then, quarterly, Supplier must extend the warranty by one month at no additional charge. *
