Customer Time definition

Customer Time means the time identified on the Fault Log (if any) attributable to or caused by, through no fault of C&W, the following:

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Customer Time means all periods during which the Provider is unable to take any remedial action in a fault situation due to Customer controlled conditions.

Customer Time the time identified on the trouble ticket (if any) attributable to or caused by, through no fault of Verizon, the following: 1. Incorrect or incomplete point of contact information provided by Customer which prevents Verizon from completing the trouble diagnosis and service restoration 2. Verizon calling Customer to close a trouble ticket, but Customer being unavailable, or Verizon being unable to verify service restoration with a Customer

Examples of Customer Time in a sentence

When paid hourly, the driver will not be eligible to charge Customer Time or volume rates.
Terms Definition Customer Time Time attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer.
Swap option will be valid only on Products of equal or of higher value of the current Product used by the Customer; Time taken for swapping of the Product shall be 7 (seven) days from the receipt of the request by RentoMojo.
No credit will be due to the extent the SLA is not met because of the amount of time delays due to Customer Time.
Customer Time Time delays attributable to or caused by one or more of the following: Ÿ Incorrect or incomplete information provided by Customer; Ÿ Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Customer location when access is required; Ÿ Failure or refusal by Customer to release the circuit for testing; or Ÿ Customer unavailability where needed to close a trouble ticket.
Unless otherwise identified on the Services Order, Customer Time Zone shall be the time zone of the primary PureConnect data center serving the Customer.
Customer Time Time attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer; • Verizon or the Verizon approved maintenance provider being denied access to service components when access is required; or • Failure or refusal to release service components for testing; or • Customer unavailability where needed to close a Trouble Ticket.
Customer Time Time attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer; • Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Customer location when access is required; • Failure or refusal to release the Device for testing; or • Customer unavailability where needed to close a Trouble Ticket.
Safety Allowance 2 ½ Hour Payment for: Base Rate One (1) hours pay Customer Time ½ Hour Payment for: Hydrogen/Helium Hourly Payment for: Customer Cascade Hourly Payment for: (Bump) Transferring product from the trailer to a customer receiver bank(s).
Unless otherwise identified on the Order Form, Customer Time Zone shall be the time zone of the primary PureConnect data center serving the Customer.

More Definitions of Customer Time

Customer Time. The time identified on the trouble ticket (if any) attributable to, or caused by, through no fault of Verizon, the following: (a) incorrect or incomplete contact information provided by Customer which prevents Verizon from completing the trouble diagnosis and service restoration; (b) Verizon being denied access to network components at the Customer Site when access is required to complete trouble shooting, repair, diagnosis, or acceptance testing; (c) Customer's failure or refusal to release the affected Customer Site and equipment for testing; (d) Customer being unavailable when Verizon calls to close a Trouble Ticket or verify service restoration, or (e) any other act or omission on the part of Customer. “Hard Outage” Complete loss of Network Analytics or severe service degradation that results in Customer’s inability to use Network Analytics at any Customer Site for which Network Analytics has been contracted for use, and Customer is prepared to release such Customer Site for immediate testing. Slow service is not a Hard Outage. “Soft Outage” Degradations to Network Analytics, such as reduced data flows into the analytics system, or slow Web responses encountered in retrieving reports, but the Service continues to provide analytics.

Customer Time means the period during which SAVVIS or a SAVVIS subcontractor is (i) denied access to the site or (ii) has requested and is awaiting the provision of necessary additional information from Moneyline or Moneyline Customer in order to trouble shoot a problem, and as a sole consequence of being denied access or not receiving the necessary additional information, is unable to take further action pending access or receipt of such information. During Customer time, SAVVIS shall use its commercially reasonable efforts to ameliorate the Outage Time regardless of the existence of a Customer Time event. Pro-Active Notification -The requirement that SAVVIS will contact Moneyline within [**] of any Outage. Notification will be via e-mail, or other agreed upon delivery method, and will be provided to the Moneyline Senior Vice President of Global Network and Operations or his/her designee.

Customer Time comprises all period(s) during which, following the opening of a trouble ticket, Global Crossing is unable to take remedial action due to Customer controlled conditions such as failure or delay in providing access to the Customer’s facilities, failing to provide responses to Global Crossing inquiries or failing to take remedial action requested by Global Crossing in relation to the Customer-controlled equipment. Customer Time shall not include any Monitoring Time as defined above. For Scheduled Maintenance that may result in a Service outage, Global Crossing will give the Customer at least ten (10) days advanced written notice of such outage and the planned duration of the outage. Any periods beyond the advised time for which such an outage continues will be considered periods of Service Unavailability for the purpose of the Service Availability guarantee in this Section. For Scheduled Emergency Maintenance that may result in a Service outage, Global Crossing will provide Customer with as much advance written notice as is reasonably practical, including the planned duration of the outage. Any periods beyond the advised time for which such an outage continues will be considered periods of Service Unavailability for the purpose of the Service Availability guarantee in this Section.

Customer Time the time identified on the trouble ticket (if any) attributable to or caused by, through no fault of Verizon, the following: 1. Incorrect or incomplete callout information provided by Customer which prevents Verizon from completing the trouble diagnosis and service restoration; 2. Verizon being denied access to network components at the Customer location when access is required to complete trouble shooting, repair, diagnosis, or acceptance testing; 3. Customer’s failure or refusal to release the circuit for testing; 4. Verizon calling Customer to close a trouble ticket, but Customer being unavailable, or Verizon being unable to verify service restoration with a Customer; 5. Any other act or omission on the part of Customer, or

Customer Time means tTime delays attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer; • Verizon or the Verizon Approved Maintenance Provider being denied access to CPE or network components at the Customer location when access is required; • Failure or refusal by Customer to release the Circuit for testing; or • Customer unavailability where needed to close a Trouble Ticket. Hard Outage The term “Hard Outage” means Managed WOS degradation such that Customer is unable to use Managed WOS and Customer is prepared to release the Managed WAN Accelerator to Verizon for immediate testing Local Access The term “Local Access” means tThe portion of service between Customer’s premises and a Verizon designated point- of- presence.