Customer Time definition

Customer Time means the time identified on the Fault Log (if any) attributable to or caused by, through no fault of C&W, the following:
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Customer Time. The time identified on the trouble ticket (if any) attributable to, or caused by, through no fault of Verizon, the following: (a) incorrect or incomplete contact information provided by Customer which prevents Verizon from completing the trouble diagnosis and service restoration; (b) Verizon being denied access to network components at the Customer Site when access is required to complete trouble shooting, repair, diagnosis, or acceptance testing; (c) Customer's failure or refusal to release the affected Customer Site and equipment for testing; (d) Customer being unavailable when Verizon calls to close a Trouble Ticket or verify service restoration, or (e) any other act or omission on the part of Customer. “Hard Outage” Complete loss of Network Analytics or severe service degradation that results in Customer’s inability to use Network Analytics at any Customer Site for which Network Analytics has been contracted for use, and Customer is prepared to release such Customer Site for immediate testing. Slow service is not a Hard Outage. “Soft Outage” Degradations to Network Analytics, such as reduced data flows into the analytics system, or slow Web responses encountered in retrieving reports, but the Service continues to provide analytics.
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Customer Time means tTime delays attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer; • Verizon or the Verizon Approved Maintenance Provider being denied access to CPE or network components at the Customer location when access is required; • Failure or refusal by Customer to release the Circuit for testing; or • Customer unavailability where needed to close a Trouble Ticket. Hard Outage The term “Hard Outage” means Managed WOS degradation such that Customer is unable to use Managed WOS and Customer is prepared to release the Managed WAN Accelerator to Verizon for immediate testing Local Access The term “Local Access” means tThe portion of service between Customer’s premises and a Verizon designated point- of- presence.
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Examples of Customer Time in a sentence

  • Customer Time Time attributable to or caused by one or more of the following:  Incorrect or incomplete information provided by Customer;  Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Site when access is required;  Failure or refusal to release the Device for testing; or  Customer unavailability where needed to close a Trouble Ticket.

  • Terms Definition Customer Time Time attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer.

  • When paid hourly, the driver will not be eligible to charge Customer Time or volume rates.

  • Customer Time Time delays attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer; • Tekify or the Tekify approved maintenance provider being denied access to CPE or network components at the Customer location when access is required; • Failure or refusal by Customer to release the circuit for testing; or • Customer unavailability where needed to close a trouble ticket.

  • Customer Time Time attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer; • Verizon or the Verizon approved maintenance provider being denied access to CPE or network components at the Customer location when access is required; • Failure or refusal to release the Device for testing; or • Customer unavailability where needed to close a Trouble Ticket.

  • Customer Time Time attributable to or caused by one or more of the following: • Incorrect or incomplete information provided by Customer.

  • No credit will be due to the extent the SLA is not met because of the amount of time delays due to Customer Time.

  • Customer Time Time attributable to or caused by one or more of the following:  Incorrect or incomplete information provided by Customer;  Verizon or the Verizon-approved maintenance provider being denied access to CPE or network components at the Site when access is required;  Failure or refusal to release the Device for testing; or  Customer unavailability where needed to close a Trouble Ticket.

  • Customer Time Payment for: Time spent at the customer Hooking up transfer hose(s) Unhooking transfer hose(s) Customer signatures on bulk shipping documents Hydrogen/Helium Customer Trailer Switch Payment for delivering one trailer to a customer and removing another trailer from the same customer.

  • Customer: Time Warner Cable Signature: Signature: Name: Xxxxxx X.


More Definitions of Customer Time

Customer Time the time identified on the trouble ticket (if any) attributable to or caused by, through no fault of Verizon, the following:
Sample 1
Customer Time means the period during which SAVVIS or a SAVVIS subcontractor is (i) denied access to the site or (ii) has requested and is awaiting the provision of necessary additional information from Moneyline or Moneyline Customer in order to trouble shoot a problem, and as a sole consequence of being denied access or not receiving the necessary additional information, is unable to take further action pending access or receipt of such information. During Customer time, SAVVIS shall use its commercially reasonable efforts to ameliorate the Outage Time regardless of the existence of a Customer Time event. Pro-Active Notification -The requirement that SAVVIS will contact Moneyline within [**] of any Outage. Notification will be via e-mail, or other agreed upon delivery method, and will be provided to the Moneyline Senior Vice President of Global Network and Operations or his/her designee.
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Customer Time means all periods during which the Provider is unable to take any remedial action in a fault situation due to Customer controlled conditions.
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Related to Customer Time

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Group means Customer and any of its Affiliates;

  • Customer Software means software which is owned by or licensed to the Customer;

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Customer List means a list in electronic form (or such other form determined by ActewAGL) which sets out the following items for a Volume Customer Delivery Point:

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Supplier Software means software which is proprietary to the Supplier or its Affiliates which is used or supplied by the Supplier in the provision of the Services; Supplier Staff means all persons employed or engaged by the Supplier together with the Supplier's servants, agents, suppliers, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, suppliers and Sub-Contractors) used in the performance of its obligations under this Contract; Time and Materials means the pricing mechanism for the Services as may be agreed by the Parties and set out at paragraph Error: Reference source not found in the SOW; TUPE means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI 2006/246) as amended or replaced or any other regulations or UK legislation implementing the Acquired Rights Directive; Velocity means the Metric which measures the total number of Story Points for Stories that have been accepted in a Sprint, indicating the rate of progress towards Acceptance of all Stories from the Product Backlog;

  • Customer Usage Data means the Telecommunications Services usage data of a CLEC End User measured in minutes, sub-minute increments, message units, or otherwise, that is recorded by SBC-13STATE and forwarded to CLEC.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Customer Data means any content, materials, data and information that Authorized Users enter into the production system of a Cloud Service or that Customer derives from its use of and stores in the Cloud Service (e.g. Customer-specific reports). Customer Data and its derivatives will not include SAP’s Confidential Information.

  • SAP Group Software means (i) any and all software products listed on the Price List as well as any SAP SDK which are provided by SAP or any other member of the SAP Group to Partner or to an End User (either directly or indirectly via Partner) under any part of this Agreement all as developed by or for the SAP Group; (ii) any new releases, updates or versions thereof made available through unrestricted shipment pursuant to Maintenance Services or warranty obligation by any member of the SAP Group; and (iii) any complete or partial copies of any of the foregoing.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Client Software means software that allows a Device to access or utilize the services or functionality provided by the Server Software.

  • Customer means the State agency or other entity identified in a contract as the party to receive commodities or contractual services pursuant to a contract or that orders commodities or contractual services via purchase order or other contractual instrument from the Contractor under the Contract. The “Customer” may also be the “Buyer” as defined in the PUR 1001 if it meets the definition of both terms.

  • Existing Customer means an individual who has purchased goods or services from a person, who is the recipient of a voice communication from that person, and who either paid for the goods or services within the 12 months preceding the voice communication or has not paid for the goods and services at the time of the voice communication because of a prior agreement between the person and the individual.

  • Customer Lists We hereby agree that we shall not use any list of your customers which may be obtained in connection with this Agreement for the purpose of solicitation of any product or service without your express written consent. However, nothing in this paragraph or otherwise shall be deemed to prohibit or restrict us or our affiliates in any way from solicitations of any product or service directed at, without limitation, the general public, any segment thereof, or any specific individual, provided such solicitation is not based upon such list. 9.

  • Custom Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Custom Software.

  • System Software means Software that provides the operating and management instructions for the underlying hardware and other components, and is identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Systems Software. Such System Software includes, but is not restricted to, micro-code embedded in hardware (i.e., “firmware”), operating systems, communications, system and network management, and utility software.

  • Business Software means with respect to a Licensor, all Software to the extent Controlled by such Licensor or any of its Affiliates as of the Effective Date, which Software is reasonably required as of the Effective Date for the conduct of (i) the Agriculture Business if the Licensee is AgCo, including as listed on section (i) of Schedule Q, or (ii) the Materials Science Business if the Licensee is MatCo, including as listed on section (ii) of Schedule Q, in each case (in respect of the foregoing (i) and (ii)), only if and to the extent such Licensee and its Affiliates have not been granted a license or other rights to use such Software under the Separation Agreement or any other Ancillary Agreement. Notwithstanding the foregoing, Business Software expressly excludes any and all Excluded IP.

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Company Software means Software owned or purported to be owned by or developed by or for the Company or any Company Subsidiary.

  • Business Customer means a customer who is not a residential customer.

  • Customer Equipment means hardware, software, systems, cabling and facilities provided by you and used in conjunction with the Equipment that we supply to you in order to receive the Services;

  • Nighttime means the period between sunset and sunrise.