Service Level Audit. At any time during the Term (but not more than once per calendar year) and at its own expense, Deluxe may engage its internal audit staff or a third party generally in the business of performing audits of IT services (a "Service Level Auditor") to perform a review and audit of eFunds' performance and reporting of the Services in relation to the required service levels in applicable Statements of Work and Work Orders (a "Service Level Audit"); provided that the Service Level Auditor may not be a company or a division of a company that provides IT outsourcing services ("IT Competitor"), unless eFunds consents thereto in its sole discretion. The Service Level Auditor shall prepare and submit to Deluxe a written report of the results of the Service Level Audit (a "Service Level Audit Report"). Deluxe shall deliver to eFunds a copy of the Service Level Audit Report within ten (10) days of Deluxe's receipt thereof. Any dispute or issue related to a Service Level Audit shall be resolved in accordance with the procedures set forth in Article 15.0. The Service Level Auditor shall comply with all reasonable confidentiality, non-solicitation and security requirements that eFunds may reasonably impose but such auditor may nonetheless request, copy and examine any books or records which Deluxe itself could request, copy and examine under this Agreement. Confidential and Proprietary 17 May 15, 2000 [LOGO OF E FUNDS, INC. APPEARS HERE] [LOGO OF DELUXE CORPORATION APPEARS HERE] eFunds/Deluxe Corporation Professional Services Agreement
Service Level Audit. FNF may, at FNF’s expense, commence an audit of the operations, procedures, policies and Service Levels of FIS relevant to the Services and this Agreement, on two (2) business days prior written notice to FIS and at times mutually agreeable by FIS so as to not materially disrupt the operations of FIS, acting itself (a “Service Level Audit”). Notwithstanding the foregoing, in the event of a governmental agency audit request or for other reasonable cause, FIS will use commercially reasonable efforts to provide audit access in less than twenty-four hours from when requested by FNF. If a report of the results of the Service Level Audit is prepared by FNF or the third party performing the audit (a “Service Level Audit Report”), FNF will deliver to FIS a copy of the Service Level Audit Report within ten (10) days of FNF’s receipt thereof.
Service Level Audit. 13.1. The Service Provider will at all times keep full and accurate records of all Services provided pursuant to this Agreement and will retain such records for the currency of this Agreement. Upon termination of this Agreement such records must be provided to DTPC upon request
13.2. DTPC may conduct audits during the currency of this Agreement in order to determine whether the Service Provider is providing the Services in accordance with the provisions of this Agreement and the specified service levels.
13.3. The Service Provider must participate in a Service Level audit if requested to do so, and must provide DTPC or its representatives with information, documentation, and access to personnel, premises and records as may be reasonably required by DTPC in order to conduct the Service Level audit.
Service Level Audit. No more frequently than annually, FNF may, at FNF’s expense, commence an audit of the operations, procedures, policies and Service Levels of LPS relevant to the Services and this Agreement, on two (2) business days prior written notice to LPS and at times mutually agreeable by LPS so as to not materially disrupt the operations of LPS, acting itself (a “Service Level Audit”). Notwithstanding the foregoing, in the event of a governmental agency audit request or for other reasonable cause, LPS will use commercially reasonable efforts to provide audit access in less than twenty-four hours from when requested by FNF. If a report of the results of the Service Level Audit is prepared by FNF or the third party performing the audit (a “Service Level Audit Report”), FNF will deliver to LPS a copy of the Service Level Audit Report within ten (10) days of FNF’s receipt thereof.
Service Level Audit. The Provider shall allow the State to audit conformance to the contract terms. The State may perform this audit or contract with a third party at its discretion, at the State’s expense.
