Service Level Details. 15% reduction of the monthly fee for Managed Services – Data Warehouse and Nightly Load Monitoring/Stabilization (M&O Task 5.1.2) invoiced if the following occurs in any given month: • Data load execution does not meet the established Target Monthly Load Performance Goal Service Level Credit
Service Level Details. 2.50% reduction per business day missed up to a maximum of 10% reduction of the monthly fee if the following occurs in any given month: Service Level Credit Data refresh execution does not meet the established Target Monthly Load Performance Goal 10. Disaster Recovery RTO and RPO Service Level Agreement - Effective SaaS Go-Live Date In the event of a Disaster, Contractor shall meet the RPO and RTO to recover the Production, Stage, and Development Environments, as specified in the DRP.
Service Level Details. 10% reduction of the monthly fee for IRS Form 1095A Reporting-related Tasks (M&O Task 5.1.3) invoiced for each 1095A federal report that was not Successfully Submitted by its Due Date during that month. Service Level Credit 3. 1095B Federal Reporting Service Level - July 1, 2020 through SaaS Go-Live Date or June 30, 2023 Each year the IRS requires 1095B EOY file be Successfully Submitted by a specific Due Date. Contractor shall achieve Successful Submission by the Due Date. This Due Date is typically between January and March of each year but are subject to be delayed by notification of the IRS.
Service Level Details. 10% reduction of the monthly fee for IRS Form 1095B Reporting-related Tasks (M&O Task 5.1.4) invoiced for the 1095B EOY federal report not Successfully Submitted by its Due Date during that month. Service Level Credit
Service Level Details. 10% reduction of the monthly fee for CMSPBPR related Tasks (M&O Task 5.1.5) invoiced for the SBMI federal report not successfully submitted by its Due Date during that month. Service Level Credit
Service Level Details. 75% of the total monthly service fee per day for IRS Form 1095A Reporting- related Tasks (M&O Tasks 5.2.2) invoiced for each 1095A federal report that was not Successfully Submitted by its Due Date during that month. This SLA cannot exceed 5% of the current monthly service cost per infraction or the At-Risk Amount whichever comes first. Service Level Credit
Service Level Details. 75% reduction of the monthly fee per day for IRS Form 1095B Reporting- related Tasks (M&O Task 5.2.3) invoiced for the 1095B EOY federal report not Successfully Submitted by its Due Date during that month. This SLA cannot exceed 5% of the current monthly service cost per infraction or the At-Risk Amount whichever comes first. Service Level Credit
Service Level Details. 75% of the total monthly service fee per day for CMSPBPR related Tasks (M&O Task 5.2.5) invoiced for the SBMI federal report not successfully submitted by its Due Date during that month. This SLA cannot exceed 5% of the current monthly service cost per infraction or the At-Risk Amount whichever comes first. Service Level Credit
Service Level Details. If either the RPO or RTO requirements are not met, the Service level Credit will be 10% of the fixed monthly Services Fee invoiced for the month in which the Service Level default occurred. Service Level Credit
Service Level Details. 0.25% reduction of the monthly invoice after which a Service Level default occurs for each time where a POA&M Service Level Metric in Table 1 is not met, with a maximum of up to 3% reduction of the monthly invoice per month. Service Level Credit
