Service Level Prerequisite Criteria Sample Clauses

Service Level Prerequisite Criteria. If significant 1095B schema changes are required by the IRS that are beyond the scope of M&O updates defined in Section 5.1. in Attachment A, then DDI work must be agreed to and commenced as part of Section 5.3. in Attachment A for the calendar year submission date otherwise this Service Level is not effective until remediated.
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Service Level Prerequisite Criteria. If significant CMS PBPR schema changes are required by CMS that are beyond the scope of M&O updates defined in Section 5.1. in Attachment A, then DDI work must be agreed to and commenced as part of Section 5.3. in Attachment A for the calendar year submission dates otherwise this Service Level is not effective until remediated.
Sample 1
Service Level Prerequisite Criteria. This Service Level shall not be in effect until April 1, 2021. The effective date is to allow for agreed upon DDI process improvement work as part of Section 5.2.
Sample 1
Service Level Prerequisite Criteria. 9.2.1 This Service Level shall not be in effect until SaaS Go-Live Date. The effective date is to allow for the completion of the agreed upon VHC SaaS Reporting Platform implementation. The effective date maybe moved to a later date with prior written approval from the State.
Sample 1
Service Level Prerequisite Criteria. The Service Level will be measured from the time a Disaster is declared (pursuant to agreed procedures) and Availability has been restored, excluding factors that fall within the definition of Excused Performance. The Production and Stage Tableau Environments must be accessible to the State’s Users to begin the verification process. Contractor shall verify that the Development Environment has been restored. The verification process in Tableau by the State entails testing necessary functions to execute daily operational reporting.
Sample 1
Service Level Prerequisite Criteria. Service Level Metric for POA&M Entries: The amount of time measured between end of Commencement Phase and Remediation Date of a POA&M item based on the risk type unless the SLA is paused as agreed upon by the State.
Sample 1
Service Level Prerequisite Criteria. Update Notification – Communication sent to State with status of Severity 1 or Severity 2 Incident after Initial Notification. Incident Start Time – Time at which the ticket is confirmed or escalated to Severity 1 or Severity 2. Incident Restoration Time – Time at which the ticket is confirmed closed or de-escalated to Severity 3 or Severity 4. To the extent Incidents are related or caused by system or parties outside the scope of Contractor’s responsibility or caused by third parties outside the scope of this Contract, the information within the notification will depend on the information available to the Contractor. Contractor shall still communicate per the MHS Incident Notification SLA schedule above unless otherwise agreed in writing by State during an Incident.
Sample 1
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Related to Service Level Prerequisite Criteria

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Specification and Service Levels The Specification sets out the Services that the Contractor has undertaken to provide. The Specification includes Service Levels setting out particular levels of service that the Contractor has undertaken to meet.

  • Service Eligibility Criteria 4.3.4.1 High capacity EELs must comply with the following service eligibility requirements:

  • Benchmarks for Measuring Accessibility For the purposes of this Agreement, the accessibility of online content and functionality will be measured according to the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content, which are incorporated by reference. Adherence to these accessible technology standards is one way to ensure compliance with the College’s underlying legal obligations to ensure that people with disabilities are able to acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as their nondisabled peers, with substantially equivalent ease of use; that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any College programs, services, and activities delivered online, as required by Section 504 and the ADA and their implementing regulations; and that they receive effective communication of the College’s programs, services, and activities delivered online.

  • Exclusion Criteria Subjects fulfilling any of the following criteria are not eligible for participation in this study.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Power Factor Design Criteria Developer shall design the Large Generating Facility to maintain an effective power delivery at demonstrated maximum net capability at the Point of Interconnection at a power factor within the range established by the Connecting Transmission Owner on a comparable basis, until NYISO has established different requirements that apply to all generators in the New York Control Area on a comparable basis. The Developer shall design and maintain the plant auxiliary systems to operate safely throughout the entire real and reactive power design range. The Connecting Transmission Owner shall not unreasonably restrict or condition the reactive power production or absorption of the Large Generating Facility in accordance with Good Utility Practice.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

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