Service Level Standards/ Requirements Sample Clauses

Service Level Standards/ Requirements. Agreement a. For Standard Delivery, e-Mitra/Bulk and Retail Delivery Channel S. No. Activity Delivery Area Estimated Delivery Time Penalty
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Service Level Standards/ Requirements. Agreement a) Penalty for replacement / Exit of a resource  Replacement of resources shall generally not be allowed. The replacement of resource by bidder will be allowed only in case, the resource leaves the organization by informing the purchaser and submitting resignation with the present employer. No penalty will be levied for replacement of resources on project information assistance job work.  In case of failure to meet the standards of the purchaser, (which includes efficiency, cooperation, discipline and performance) bidder may be asked to replace the resource without any penalty for replacement/exit.  The replaced resource will be accepted by the purchaser only if he fulfils the minimum eligibility criteria as per RATE CONTRACT and is found suitable to the satisfaction of the purchaser. The outgoing resource should complete the knowledge transfer with the replaced resource as per the satisfaction of the purchaser (DES).  Purchaser is free to relieve any resource (apart from minimum committed numbers) at any time (beyond minimum committed period) during contract period without any penalty by serving 15 days advance notice to supplier/selected bidder.
Sample 1
Service Level Standards/ Requirements. Agreement a) Selected bidder shall ensure if any of the supplied items is found defective/ non- functional/ non- responsive. The purchaser shall inform to bidder via email and bidder will arrange for replacement of device within 10 days of logging call. penalty as defined below shall be levied:
Sample 1
Service Level Standards/ Requirements. Agreement‌ The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. The timelines & SOPs for order processing, pickup/ delivery of ordered products will be defined and revised on the basis of e-commerce industry standards with periodic review or instant requirement. However, following SLA will be applicable on delay in delivery of ordered product:
Sample 1
Service Level Standards/ Requirements. Agreement 1. Infrastructure Service Levels 2. Manpower availability service levels A. Infrastructure Service Levels a. For Poles and Solar Panel Sr. No. Time to resolve complaint after lodging the complaint Item Type Penalty (in Rs.) (Per day per quantity of item for every 24 hours passed after expiry of 24 hours of lodging the complaint) 1. Within 24 hours of lodging the complaint Poles and Solar Panel No penalty 2. > 24 hours of lodging the complaint Poles 500 Solar Panel 500 Sr. No. Time to resolve complaint after lodging the complaint Item Type Penalty (in Rs.) (Per day per quantity of item for every 4 hours passed after expiry of 4 hours of lodging the complaint) 1. Within 4 hours of lodging the complaint All items mentioned in Bill of Material except Poles and solar panel No penalty 2. >4 hours of lodging the complaint Junction Box 100 Access Switch 100 Video Encoder 100 Dome, Bullet and Box Camera 200 IR Illuminator 200 4K, PTZ and Specialized Camera for Van 300 Radio Antenna 300 Speed Enforcement System with Camera for Intelligent Traffic Management System 500 For any other item 0.5% of Item Cost Rate Contract for Supply, Installation and FMS of Edge equipment’s under City Surveillance project for seven Cities (After Pre-bid) b. For all remaining items mentioned in Bill of material Note: For maintenance of uptime of item supplied/handed over by GoR and installed in the system, It is advised that bidder should maintain adequate spares of different type of edge equipment’s. The indicative list of such incidents/ request is as given below but not limited to: o Camera Tampering o Camera not working o Camera Theft, broken etc. o Dropped pole o Network Connectivity failure o Disruption in Video Feed o Calibration of cameras o Power Failure o Camera/ Sensor Performance issues Note:The downtime due to ISP failure shall not be accounted for penalty calculation. B. Manpower availability service levels S. No. Role 6:00 AM to 2:00 PM 2:00 PM to 10:00 PM 10:00 PM to 6:00 AM Penalty on non- availability of resource (Per resource per shift)
Sample 1

Related to Service Level Standards/ Requirements

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Specifications and Standards a) All articles supplied shall strictly conform to the specifications, trademark laid down in the bidding document and wherever articles have been required according to ISI/ ISO/ other applicable specifications/ certifications/ standards, those articles should conform strictly to those specifications/ certifications/ standards. The supply shall be of best quality and description. The decision of the competent authority/ purchase committee whether the articles supplied conforms to the specifications shall be final and binding on the supplier/ selected bidder.

  • CONTRACT WORK HOURS AND SAFETY STANDARDS As per the Contract Work Hours and Safety Standards Act (40 U.S.C. 3701-3708), where applicable, all Customer Purchase Orders in excess of ,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. 3702 and 3704, as supplemented by Department of Labor regulations (29 CFR Part 5). Under 40 U.S.C. 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence.

  • Basic Requirements To be eligible for PayPal’s Seller Protection program, all of the following basic requirements must be met, as well as any applicable additional requirements: • The primary address for your PayPal account must be in the United States. • The item must be a physical, tangible good that can be shipped, except for items subject to the Intangible Goods Additional Requirements. Transactions involving items that you deliver in person in connection with payment made in your physical store, may also be eligible for PayPal’s Seller Protection program so long as the buyer paid for the transaction in person by using a PayPal goods and services QR code. • You must ship the item to the shipping address on the Transaction Details page in your PayPal account for the transaction. If you originally ship the item to the recipient’s shipping address on the Transaction Details page but the item is later redirected to a different address, you will not be eligible for PayPal’s Seller Protection program. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery. • The shipping requirement does not apply to eligible transactions involving items that you deliver in person; provided, however, that you agree to provide us with alternative evidence of delivery or such additional documentation or information relating to the transaction that we may request. • You must respond to PayPal’s requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center. If you do not respond to PayPal’s request for documentation and other information in the time requested, you may not be eligible for PayPal’s Seller Protection program. • If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment. • You provide us with valid proof of shipment or delivery. • The payment must be marked “eligible” or “partially eligible” in the case of Unauthorized Transaction claims, or “eligible” in the case of Item Not Received claims, for PayPal’s Seller Protection program on the Transaction Details page. • In the case of an Unauthorized Transaction claim, you must provide valid proof of shipment or proof of delivery that demonstrates that the item was shipped or provided to the buyer no later than two days after PayPal notified you of the dispute or reversal. For example, if PayPal notifies you of an Unauthorized Transaction claim on September 1, the valid proof of shipment must indicate that the item was shipped to the buyer no later than September 3 to be eligible for PayPal’s Seller Protection program. PayPal determines, in its sole discretion, whether your claim is eligible for PayPal’s Seller Protection program. PayPal will make a decision, in its sole discretion, based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information PayPal deems relevant and appropriate under the circumstances. To be eligible for PayPal’s Seller Protection program for a buyer’s Item Not Received claim, you must meet both the basic requirements and the additional requirements listed below: • Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “eligible” for PayPal’s Seller Protection on the Transaction Details page. • You must provide proof of delivery as described below.

  • Standards Compliance Registry Operator shall comply with relevant existing RFCs and those published in the future by the Internet Engineering Task Force (IETF), including all successor standards, modifications or additions thereto relating to the DNS and name server operations including without limitation RFCs 1034, 1035, 1123, 1982, 2181, 2182, 2671, 3226, 3596, 3597, 4343, and 5966. DNS labels may only include hyphens in the third and fourth position if they represent valid IDNs (as specified above) in their ASCII encoding (e.g., “xn--ndk061n”).

  • Accounting System Requirement The Contractor shall maintain an adequate system of accounting and internal controls that meets Generally Accepted Accounting Principles or “GAAP.”

  • System Requirements Apple Software is supported only on Apple-branded hardware that meets specified system requirements as indicated by Apple.

  • Specific Requirements compensation insurance with statutory limits required by South Dakota law. Coverage B-Employer’s Liability coverage of not less than $500,000 each accident, $500,000 disease-policy limit, and $500,000 disease-each employee.

  • Safety Standards Performance of the Contract for all commodities or contractual services must comply with requirements of the Occupational Safety and Health Act and other applicable State of Florida and federal requirements.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

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