Service Levels Measurement Sample Clauses

Service Levels Measurement. 5.5.1 Actual service levels achieved by CGI will be measured against Target Service Levels and reported as described in Schedule J. 5.5.2 The following events, should they occur, shall not be included in the calculation of performance in relation to the Target Service Levels: (a) a failure to the extent resulting from Hardware or System Software no longer being supported by the manufacturer and UCAR not having agreed to an upgrade following a reasonable request submitted by CGI to the Change Management Committee which set out the applicable risk; (b) a failure resulting from additional hardware, software or telecommunication resources required to meet UCAR's growing needs, and UCAR not having agreed to install such additional resources following a reasonable request from CGI, that has taken into account UCAR's reasonable perspective and such other factors submitted by CGI to the Change Management Committee which set out the applicable risk; (c) the period during which a disaster recovery situation, as defined in the Disaster Recovery Plan, exists; (d) a failure of any third-party vendor (other than a CGI subcontractor selected by CGI) to meet its contractual obligations which is not due to any default or failure by CGI; (e) a failure in UCAR's physical environment (electrical, temperature, telecommunications provider, etc.) which is not due to any default or failure by CGI; (f) UCAR's material failure to perform its obligations under this Agreement, which are related to the performance by CGI of the Services and affect Target Service Levels; (g) unreasonable, untimely, incomplete or inaccurate information from UCAR, which are related to the performance by CGI of the services and affect Target Service Levels.; or (h) UCAR's failure to make available information, materials, software, hardware, equipment or personnel in the manner required by this Agreement, which are related to the performance by CGI of the services and affect Target Service Levels.
Sample 1
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Service Levels Measurement. (a) Actual service levels achieved by CGI shall be measured against the Service Levels and reported to Kanawha on a monthly basis. The service level measurement report will be due by no later than the second week of each month. (b) CGI shall implement the necessary measurement and monitoring tools and procedures required to measure and report CGI's performance of the Services against the applicable Service Levels. Such measurement and monitoring shall permit reporting at a level of detail sufficient to verify compliance with the Service Levels. (c) The following events, should they occur, shall not be included in the calculation of performance in relation to the Service Levels: (1) where a failure results from Hardware or System Software no longer being supported by the manufacturer and Kanawha did not agree to an upgrade or third party maintenance contract for such Hardware or Software following a reasonable request submitted by CGI to the Change Management Committee that set out the applicable risk; (2) where a failure results from additional hardware, software or telecommunication resources being required to meet Kanawha's growing needs and Kanawha did not agree to install such additional resources following a reasonable request submitted by CGI to the Change Management Committee that set out the applicable risk; (3) where a disaster recovery situation occurs; provided, however, CGI shall be responsible for (i) any Service Level not impacted by such disaster, and (ii) and any Service Level provided for in an agreed DRP; (4) where a third party or Kanawha provides or performs any services in a manner that materially and demonstrably hampers CGI's ability to perform as required under this Agreement; (5) where Kanawha's failure to perform one or more of its responsibilities under this Agreement was the cause of CGI's failure or inability to perform; (6) where a third party provider fails to meet its contractual obligations without default or failure by CGI; (7) where there is a failure in Kanawha's physical environment (electrical, temperature, security, etc.) that is not due to any default or failure by CGI; (8) where a failure results from resource reductions requested or approved by Kanawha, so long as CGI has previously notified Kanawha that the implementation of the reductions would likely result in such failure to meet the Service Level; and (9) where there are any outages that are the result of scheduled time required to perform system maintenance (...
Sample 1
Service Levels Measurement. The availability of the Egress Switch Service will be measured as the percentage of time the Egress Switch Service is available in a calendar month. Service availability for each Customer Site will be calculated as follows: P = A – B x 100% A Where: P = percentage availability A = number of hours in the relevant calendar month B = number of hours in the relevant calendar month during which the Egress Switch Service is not available, excluding time where the Egress Switch Service is not available due to: a) Permitted Maintenance b) Outages; c) agreed changes of the Egress Switch Service; d) unavailability of access to Customer sites for engineering staff; e) an Excluded Event; and f) Emergency Changes; The target availability of the Egress Switch Service is 99% (“Target Availability”).
Sample 1

Related to Service Levels Measurement

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Usage Measurement Usage measurement for calls shall begin when answer supervision or equivalent Signaling System 7 (SS7) message is received from the terminating office and shall end at the time of call disconnect by the calling or called subscriber, whichever occurs first.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Performance Measurement The Uniform Guidance requires completion of OMB-approved standard information collection forms (the PPR). The form focuses on outcomes, as related to the Federal Award Performance Goals that awarding Federal agencies are required to detail in the Awards.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6. (b) If the Operator does not comply with the Operator Performance Level then the Access Holder must pay to QR Network the amount determined in accordance with Schedule 5 as part of the invoice issued by QR Network for Access Charges and other charges for the Billing Period immediately following QR Network becoming entitled to that amount. Where there is no next Billing Period, the Operator must pay such amount to QR Network within fourteen (14) days after receipt of a Tax Invoice from QR Network. (c) If QR Network does not comply with the QR Network Performance Level then QR Network will credit to the Access Holder the amount determined in accordance with Schedule 5 by way of a deduction from the invoice issued by QR Network for Access Charges and other charges for the Billing Period immediately following the Access Holder becoming entitled to that amount. Where there is no next Billing Period, QR Network must pay such amount to the Access Holder within fourteen (14) days after receipt of a Tax Invoice from the Access Holder. (d) The Parties must, if requested by either Party, meet to review the Performance Levels subject to such review not occurring within six (6) Months after the Commitment Date or any previous review of the Performance Levels. If either Party notifies the other that it considers that the Performance Levels are no longer appropriate, the Parties may agree on varied Performance Levels and any associated variations to the Agreement including the Base Access Charges and the Train Service Description. If the Parties are unable to agree to such variations, then the existing Performance Levels shall continue to apply unless varied by QR Network in accordance with the provisions of Clause 5.6(e). (e) In the event that the Access Holder and/or the Operator (i) does not comply in any material respect with the Train Service Description; and (ii) the Access Holder fails to demonstrate to the reasonable satisfaction of QR Network when requested to do so, that the Access Holder will consistently comply with the Train Service Description for the remainder of the Term then, following consultation with the Access Holder, QR Network will be entitled to: (iii) vary the Train Service Description to a level it reasonably expects to be achievable by the Access Holder for the remainder of the Term having regard to the extent of previous compliance with the Train Service Description (ignoring, for the purpose of assessing previous compliance, any non-compliance to the extent that the non-compliance was attributable to a Railway Operator (other than the Access Holder) or to QR Network); and (iv) vary the Agreement (including, without limitation, the Operator Performance Level and the Base Access Charges) to reflect the impact of the change in the Train Service Description. (f) The Access Holder shall be entitled to dispute any variation proposed by QR Network pursuant to Clause 5.6(e) and such dispute will be referred to an expert for resolution in accordance with Clause 17.3.

  • Mileage Measurement Where required, the mileage measurement for LIS rate elements is determined in the same manner as the mileage measurement for V&H methodology as outlined in NECA Tariff No. 4.

  • Benchmarks for Measuring Accessibility For the purposes of this Agreement, the accessibility of online content and functionality will be measured according to the W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 for web content, which are incorporated by reference.

  • Temperature Measurement Temperature will be measured by the nearest automatic Melbourne Bureau of Meteorology Monitoring Station for example (but not limited to): Melbourne, Moorabbin, Dunns Hill, Melbourne Airport, Frankston, and Point Xxxxxx. At the commencement of each project, the onsite management and employee representatives shall agree which is to be the applicable automatic weather monitoring station.

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