Service outside Normal Working Hours. Emergency services performed outside of the hours of 8:00 am – 6:00 pm Monday through Friday, excluding public holidays, shall be subject to provisions of this Appendix B.
Service outside Normal Working Hours. 6.1. Extended services performed outside of the hours of 9:00 am – 5.30 pm Monday through Friday, on public holidays, shall be deemed chargeable unless otherwise stated or defined as part of your contract.
Service outside Normal Working Hours. Emergency or any services performed outside of the hours of 8:00 AM to 5:00 PM, Monday through Friday, including Service Provider recognized holidays (see Page 8 of this Agreement), shall be subject to advanced Service Rates listed on Page 8 of this Agreement, except for issues caused, or stemming from, work/fixes done during normal business hours.
Service outside Normal Working Hours. Emergency services (Severity 1) will be performed outside of Normal Working Hours and are included in this service and will not be billed separately. All other services will be performed during Normal Working Hours.
Service outside Normal Working Hours. Emergency services performed outside of the hours of 8:00 am – 5:00 pm (Central Standard Time) Monday through Friday, excluding public holidays, shall be subject to a billable rate of one-and-a-half times the standard Honorbound IT Service Hourly Rate.
Service outside Normal Working Hours. Emergency services performed outside of the hours of 8:00 am – 5:00 pm Monday through Friday, excluding holidays, shall be delivered on a best efforts basis.
Service outside Normal Working Hours. Emergency services performed outside of the hours of 8:00 am – 6:00 pm Monday through Friday, excluding public holidays, shall be subject to provisions of this Appendix B. All work carried out will be deducted using double the units for the style of work as detailed in Appendix B. Additional Maintenance Services Hardware/System Support EXCALIBUR shall provide support of all hardware and systems, provided that all hardware is covered under a currently active manufacturer warranty; and all software is genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, they will be excluded from this Agreement. Should third party vendor support charges be required in order to resolve any issues, these will be payable by the Client (though EXCALIBUR shall first obtain the Client’s authorisation to incur them). Virus Recovery for Current, Licensed Antivirus protected systems Attempted recovery from damages caused by virus infection not detected and quarantined by the latest Antivirus definitions is covered under the terms of this Agreement. This service is limited to those systems protected with a currently licensed, vendor-supported Antivirus solution. Data Back-Up
Service outside Normal Working Hours. Proposal must have provision for services outside the normal working hours including weekend and other public holidays.
Service outside Normal Working Hours. Services requested by Client to be performed outside of the hours of 8:00 am – 5:00 pm MST Monday through Friday, excluding holidays, shall be subject to provisions of Appendix A.
Service outside Normal Working Hours a) Service required to be performed outside normal working hours (8am to 5pm, Monday through Frisay, except legal holidays) and not specified as accepted for 24 hour 7 day coverage will be billed to the customer at the current MSRNE billing rate. Which can be found at: xxx.XXXXX.xxx/xxxxx
