Additional Maintenance Services. In the event Customer’s technical environments, facilities or GREENLIGHT product mix changes such that Customer is not satisfied with the Maintenance Services provided under this Agreement, Customer and GREENLIGHT will meet and discuss options to improve the provision of Maintenance Services. Customer understands changes or additions to the Maintenance Services, such as changes in the level of care, may be accompanied by an increase in Fees which the parties will mutually agree to.
Additional Maintenance Services a. Hardware/Software System Support. JMCo shall provide support of all hardware and systems specified in Appendix H, provided that all hardware is covered under a currently active support contract with the manufacturer or distributor, or replaceable parts are readily available. All software should be currently licensed, genuine, and supported by the vendor. Should any hardware or system fail to meet these provisions they will be excluded from this Agreement. Should third party vendor support charges be required in order to resolve any issues, these will either be paid by or passed on to the Client after first receiving the Client’s authorization to incur them.
Additional Maintenance Services. Hardware/System Support IT Management Solutions shall provide support and replacement of all hardware and systems specified in Appendix B, provided that all Software is Genuine, Currently Licensed, and Vendor-Supported. Should any hardware or systems fail to meet these provisions, they will be excluded from this Service Agreement. Should 3rd Party Vendor Support Charges be required in order to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them.
Additional Maintenance Services. In the event Customer’s technical environments, facilities or ALERT product mix changes such that Customer is not satisfied with the Maintenance Services provided under this Agreement, Customer and ALERT will meet and discuss options to improve the provision of Maintenance Services. Customer understands changes or additions to the Maintenance Services, such as changes in the level of care, may be accompanied by an increase in Fees which the parties will mutually agree to.
Additional Maintenance Services. 5.1 Hardware/System Support Service Partner shall provide support of all hardware and systems, provided that all critical hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, Service Partner reserves the right to exclude them from this Agreement. Should third party vendor support charges be required to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them.
Additional Maintenance Services. 4.12.1. The services described below represent tasks that will be ordered at the discretion of NYCDOT, and will be performed in addition to or in lieu of the Routine Monthly Maintenance Services. Materials and/or equipment necessary to execute the Work related to Sections 4.12.4. and 4.12.5 shall be considered incidental, and will not be paid separately.
Additional Maintenance Services. Hardware/System Support JMARK shall provide support of all hardware and systems specified in Appendix B, provided that all Hardware is covered under a currently active Vendor Support Contract. Replaceable parts are readily available, and all Software is Genuine, Currently Licensed and Vendor-Supported. Should any hardware or systems fail to meet these provisions, they will be excluded from this Service Agreement. Should 3rd Party Vendor Support Charges be required in order to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them.
Additional Maintenance Services. Support of Software Applications, Hardware Devices, and Web-Based Applications. Service Provider shall provide support of Software Applications, Hardware Devices, and Web-Based Applications identified in Exhibit A, provided that all Hardware Devices are covered under a currently active vendor support contract; or replaceable parts be readily available, and all Software Applications be genuine, currently licensed and vendor‐supported. Maintenance on Hardware Devices older than six years will be assessed an additional fee of $10/year/device. Should third party vendor support charges be required in order to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them. Monitoring Services. Service Provider will provide ongoing monitoring and security services of all critical devices as indicated in Exhibit A. Service Provider will provide monthly reports as well as document critical alerts, scans and event resolutions to Client. Should a problem be discovered during monitoring, Service Provider shall make every attempt to rectify the condition in a timely manner in accordance with the Service Level Agreement (“SLA”) in Exhibit B. Electronic File Storage and Network Server Data. Electronic file storage and network server data are property of the Client (hardware not included). Client shall have the right to request copies of storage, for the purposes of backup or migration, at any time. Service fees for data export by Service Provider shall be at a rate of $250/hour. Such services shall be electronic transmission only, and Client must provide target hardware. Service Provider will provide one complimentary data transfer during the Wind Down Period, if applicable. EXCLUDED SERVICES Services rendered under this Agreement will not include: DocuSign Envelope ID: BBB0D4EF-1589-4C0E-BC35-80078CD2D823 Parts, equipment or software not covered by vendor/manufacturer warranty or support. The cost of any parts, equipment, device, or shipping charges of any kind. The cost of any Client Software, Licensing, or Software Renewal or Upgrade Fees of any kind (Windows OS, MS Office, Anti-Virus, etc.). The cost of any third party vendor or manufacturer support or incidental fees of any kind for Client Assets. The cost to bring Client’s environment up to minimum standards as defined in Section 4.1. Service and repair made necessary by the alteration or modification of equipment other than that authorized...
Additional Maintenance Services. The Facilities Department can assist in providing special services for your firm as may be required for an additional cost. These services include, but are not limited to: special cleaning, extra trash removal, non-building standard light bulb replacement, and electrical repairs out side of the building standards.
Additional Maintenance Services. Upon the expiration of the Technology Transfer Services Period, NECEL may, at its option, request Transmeta to continue providing Maintenance Services, at a reasonable separate fee. The terms and conditions for such additional Maintenance Services shall be discussed in good faith and, if agreed upon, will be documented in a separate agreement. Notwithstanding anything else set forth herein, unless otherwise agreed in writing between the parties, Transmeta’s obligation to provide Technology Transfer Training and/or Technical Support Services shall not extend beyond the expiration of the Technology Transfer Services Period, even in the event that NECEL has not by that time fully utilized all Technical Support Services described in Exhibit C, has not succeeded in “bringing up” a LongRun2 Product production process, or has not successfully manufactured a LongRun2 Product.
