Additional Maintenance Services. Hardware/System Support
Additional Maintenance Services. In the event Customer’s technical environments, facilities or GREENLIGHT product mix changes such that Customer is not satisfied with the Maintenance Services provided under this Agreement, Customer and GREENLIGHT will meet and discuss options to improve the provision of Maintenance Services. Customer understands changes or additions to the Maintenance Services, such as changes in the level of care, may be accompanied by an increase in Fees which the parties will mutually agree to.
Additional Maintenance Services a. Hardware/Software System Support. JMCo shall provide support of all hardware and systems specified in Appendix H, provided that all hardware is covered under a currently active support contract with the manufacturer or distributor, or replaceable parts are readily available. All software should be currently licensed, genuine, and supported by the vendor. Should any hardware or system fail to meet these provisions they will be excluded from this Agreement. Should third party vendor support charges be required in order to resolve any issues, these will either be paid by or passed on to the Client after first receiving the Client’s authorization to incur them.
Additional Maintenance Services. 5.1 Hardware/System Support Service Partner shall provide support of all hardware and systems, provided that all critical hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, Service Partner reserves the right to exclude them from this Agreement. Should third party vendor support charges be required to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them.
5.2 Monitoring Services Service Partner shall provide the following • System and application services • System and application processes • Backup status • Backups • Hardware health • Patch status • Logs • CPU, memory, and disk usage • Antivirus status • Licensing status • System Updates and service packs • Firewall status • Connectivity • VPN connectivity • CPU and memory usage • Temperatures • Security events • Firmware
Additional Maintenance Services. 4.1 The Parties may agree additional Maintenance Services to be performed by PDSVISION to the Client under this Agreement in writing and signed by both Parties in which case terms and conditions of this Agreement applies to such additional Maintenance Services.
Additional Maintenance Services. 4.1. Hardware/System Support
4.1.1. All Hardware must be covered under a currently active Vendor Support Contract, or replaceable parts must be readily available,
4.1.2. All Software must be genuine and licensed.
4.1.3. Support for Software must be available from a vendor or active development community. Any hardware or systems failing to meet these provisions will be excluded from this Service Agreement. Should 3rd Party Vendor Support Charges be required in order to resolve any issues, Client will be required to authorize these charges and will be responsible for all such charges incurred.
Additional Maintenance Services. 5.1 Hardware/System Support Service Partner shall provide support of all hardware and systems, provided that all critical hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor supported. Should any hardware or systems fail to meet these provisions, Service Partner reserves the right to exclude them from this Agreement. Should 3rd party vendor support charges be required to resolve any issues, these will be passed on to the Client after first receiving the Client’s authorization to incur them.
5.2 Virus, Malware, and Denial of Service (DoS) Attack Recovery Damages caused by, and recovery from, virus infection, malware, and DoS Attacks of any kind are not covered under the terms of this Agreement.
Additional Maintenance Services. As Needed, Items shall be quoted and approved prior to commencement of work:
Additional Maintenance Services. Hardware/System Support
x. XXXXXXX shall provide support of all hardware and systems specified in Appendix B, provided that all hardware is covered under a currently active vendor support contract; or replaceable parts be readily available, and all software be genuine, currently licensed and vendor-supported. Should any hardware or systems fail to meet these provisions, they will be excluded from this OSA. XXXXXXX does not provide support for operation of line-of- business software but may facilitate communication between vendor support and CLIENT. Should 3rd party vendor support charges be required to resolve any issues, these will be passed on to the CLIENT after first receiving the CLIENT’S authorization to incur them.
b. If it is determined that a computer reformat is needed to get to operational standards, the service time to complete those services will be covered under this agreement, provided the hardware is under warranty. If, however, the hardware is no longer under warranty, the service time required for the reformat will be billed at the then-current service rate.
Additional Maintenance Services. In the event Customer’s technical environments, facilities or ALERT product mix changes such that Customer is not satisfied with the Maintenance Services provided under this Agreement, Customer and ALERT will meet and discuss options to improve the provision of Maintenance Services. Customer understands changes or additions to the Maintenance Services, such as changes in the level of care, may be accompanied by an increase in Fees which the parties will mutually agree to.
