Service Principles. The Service Principles guide all of our work and reflect the wisdom of our Elders.
Service Principles. The authority has established guiding principles for the Information Technology Organization. The vendor is to use these principles in developing its proposed service program. Information Technology support services are to be provided through the Information Technology Helpdesk. The Helpdesk is committed to delivering quality customer service and technical solutions in support of the Agency. To ensure the best possible support, the Helpdesk provides the Agency with this Service Level Agreement outlining specific services, priority, and responsibilities that are related to the support of Information Technology. Support/helpdesk tasked with providing direct support to customer teams in the usage of technology • Provide direct support to customers in line with defined service levels and objectives • Provide customer with one on one training in system usage and services, from the PC to the applications being used on the PC • Proactively identify and respond to issues that are or could impact normal business operations • Monitor major systems and processes and act as the coordination point for issue management, escalation and resolution Support, manage and develop solutions to meet business needs • Provide 2nd level support for all key components of the computing infrastructure • Monitor and maintain computing infrastructure and services • Develop business solutions • Manage systems and services availability to defined service levels
Service Principles. 1.1 Party A and Party B shall cooperate and perform this agreement based on the principles of equality and voluntariness, complementarity, mutual benefit, common development and co-winning partnership.
1.2 Party B has the right to choose the financial institution for financial services and decide the financial institution for deposit services and loan services as well as the amounts thereof pursuant to its own business needs.
1.3 Party A regards Party B as its important customer and undertakes that the terms for the provision of financial services to Party B at any time shall be no less favorable than the same type of financial services provided by the Industrial and Commercial Bank of China, Agricultural Bank of China, Bank of China and China Construction Bank (hereinafter referred to as “Major Commercial Banks in the PRC”).
Service Principles. Subject to changes in local conditions and priorities, the Service Provider will provide the Services in accordance with the Service Principles set out in Annexure A to the Schedule.
Service Principles. 3.1 There is a multidisciplinary approach to prescribing (including GP prescribing)which is carried out in line with recommendations of Drug misuse and dependence guidelines on clinical management (DH 2007) and other central guidance and includes the patients pharmacist • Pharmacists providing supervised consumption services provide a user friendly service. • Pharmacists and their staff providing dispensing supervised consumption services for drug users have standard operating procedures in place for their individual premises. • Pharmacists provide service users with information about their medicines. • The pharmacist ensures that supervised consumption takes place in a private or quiet area of the pharmacy identified as safe to staff and agreeable to the patient. • Pharmacists (or suitably trained qualified or competent members of staff) are required to supervise (when prescribed or required) the consumption of the prescribed oral medicine (e.g. methadone or buprenorphine) ensuring the dose has been administered to the patient. • Pharmacists abide by local arrangements for clinical governance. • Pharmacies receive prompt payment for the services provided.
Service Principles. 5.1. The following Service Principles apply to all activities undertaken by the Agency.
i. that all Clients should have the greatest possible control over their lives.
ii. that all Clients should be personally involved when plans are made for their home.
iii. that services should be accessible, acceptable and appropriate to all Clients and that these should be provided as speedily as possible
5.2. It is expected that the Agency is working for the Client and must ensure that it:
i. acts as the Client’s agent ii. only acts on the authority of the Client
Service Principles. 1.7.1 The Organisation agrees that, in undertaking the Project(s)/sub-projects described in the Approved Work Program(s) for the Grant(s), it will be guided by the Service principles. In doing so, the Organisation will:
(a) involve the Clients in the design strategies to address the Client’s settlement needs;
(b) provide Settlement Services in such a way as to promote and encourage Client self-reliance;
(c) work with the Department to identify Clients and their needs; (d) develop a tailored response to meet a Client’s needs;
Service Principles. Subject to changes in local conditions and priorities, the State will provide the Services in accordance with the following principles:
Service Principles. 1.7.1 The Organisation agrees that, in undertaking the Project(s)/sub-projects described in the Approved Work Program(s) for the Grant(s), it will be guided by the Service principles. In doing so, the Organisation will:
(a) involve the Clients in the design strategies to address the Client’s settlement needs;
(b) provide Settlement Services in such a way as to promote and encourage Client self-reliance;
(c) work with the Department to identify Clients and their needs;
(d) develop a tailored response to meet a Client’s needs;
(e) work with Clients, other Organisations receiving Funded Amounts, and other relevant Organisations to deliver services in a coordinated way, minimising gaps and duplication;
(f) seek continuous improvement in the quality and effectiveness of the Settlement Services provided;
(g) have a complaints process that is actively promoted to Clients;
(h) comply with, communicate during the first contact with Client, and publicly display in any waiting room or waiting place where the Funded Project(s)/sub- projects is being undertaken, a Client Service Charter:
(i) in the form described in Schedule 1; or
(ii) in any other form, approved by the Department as consistent with the Client Service Charter in Schedule 1.
Service Principles. 4.1 The Service Provider must provide high quality non-instructed advocacy for people with a variety of communication needs. This is a specialist form of advocacy that only some advocacy organisations currently provide and the Service Provider shall commit to the provision of this form of advocacy.
4.2 The Service should reflect that mental capacity is broad and relates to many diverse groups of people and that it requires skills in communicating in non-standard ways, for example with people who have no spoken language. It also requires a holistic approach to working with people, not relying on their ‘instructions’ but on an assessment of their rights and needs.
4.3 The Service must be appropriate to people’s needs, including their disability, race, culture, religion, sexuality, age and gender. The Service must also recognise that individuals’ needs can change over time and respond accordingly.
4.4 At the request of the Council the Service Provider must work in partnership with other agencies: statutory, independent and voluntary. This will include hospital discharge staff, doctors, nurses, social workers, care managers, and managers of care homes. It must assist staff and service managers who are likely to refer their patients and Service Users, to understand the role of the Independent Mental Capacity Advocate and know how and when to access the service.
4.5 The Service Provider shall ensure that this Service meets all statutory standards that might apply to it at any given time and will be able to evidence this, including in written policy statements.
