Solution Availability Sample Clauses

Solution Availability. We will take all appropriate measures in terms of redundancy, monitoring and platform management to make the Services available via the Internet 99.9% during Business Hours measured annually from the go live date. The events set out in clause 7 of this SLA and Planned Maintenance shall be excluded from the calculation of availability of the Services.
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Solution Availability m1-Order mobile application will be available for free download on Google Play Store for Android Devices, on iOS App Store for iPhone, and Windows Mobile app store for Windows Smartphones. While all attempts are made to support the popular OS versions support to all versions cannot be guaranteed at all times. The m1 dashboard is available on the web to the merchant through a password secure login on popular versions of Chrome, Mozilla, Safari & Internet explorer. While all attempts are made to support the popular browser versions support to all versions cannot be guaranteed. The m1-order mobile app allows an m1-order app user to scan m1 code and place orders to merchants. These orders once completed by the app user are almost immediately updated on merchant’s m1-Order dash board. m1-Order dashboard, associated web services for m1- order app and its associated servers are designed for 98% plus uptime 24X7 excluding scheduled maintenance or third party out age. Scheduled maintenance is undertaken at with an advance notice of at least 24 hours to merchants and it is undertaken during lean business hours for minimum impact to business. All m1-Order systems are subject to regular updates to include new features and fix bugs if any and all changes are updated for all users. Web based changes come into effect automatically while mobile apps need to be updated by theapp users. While m1-Order will do everything reasonably possible to ensure the performance and availability of the applications, it takes no responsibility for the performance ofthird parties that may impact on the client’s or client’s customers’ (using m1 -Order mobile application) experience and access to the m1 -Order solution, including but not limited to:Internet Service Providers, Mobile Phone Network Operators, Payment Gateway providers or any other service provider who may be required to complete the performance andexperience. Support: E-mail support for all customer queries is available. All e-mails will receive a first level response within one business day. A technical team works round the clock to address any system related issues faced by the merchant. All business related queries are addressed during business hours Monday to Friday. Our teams are available & ready for help at all times. It is advisable to leave a phone no. for team to call back and help you address and resolve the issue faster.
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Solution Availability. During any calendar month wherein, the Solution is not experiencing Downtime, as described in Exhibit C (Service Level Agreement) to this Contract.
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Solution Availability 
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Related to Solution Availability

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • Therapist Availability Therapist’s office is equipped with a confidential voice mail system that allows Patient to leave a message at any time. Therapist will make every effort to return calls within 24 hours (or by the next business day), but cannot guarantee the calls will be returned immediately. Therapist is unable to provide 24-hour crisis service. In the event that Patient is feeling unsafe or requires immediate medical or psychiatric assistance, he/she should call 911, or go to the nearest emergency room.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Fund Availability Financial obligations of the University payable after the current Fiscal Year are contingent upon funds for that purpose being appropriated, budgeted, and otherwise made available.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

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