Specific Service Terms Sample Clauses

Specific Service Terms. The Services make use of Microsoft Software and Microsoft requires that the Customer agrees (and the Customer does agree) that:
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Specific Service Terms. The additional terms and conditions which apply to specific Services as set out in the Schedule to these General Terms.
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Specific Service Terms. Valto will provide the Managed Services based on the information provided by the Customer. • Software subscriptions included as part of the Managed Services will be post-billed monthly at Customers next scheduled invoice; any subsequent adjustments to such subscriptions (e.g. adding seats) in mid-billing cycle will be calculated and post-billed at the subsequent invoice • New Software subscriptions will expire 12 full calendar months after Customers next schedule invoice date. If cancelled before the Software subscription ends, the Customer will not be refunded for fees already paid. Early terminations fees may be charged for Software subscriptions cancelled early, if required by the relevant IT Partner. • Software subscriptions will automatically renew for 12 months at the end of a subscription term. Renewal pricing will be based on the then-current pricing at renewal. If Customer chooses to not renew, Customer must notify Valto no less than 30 days prior to the date of renewal. • In the event of a settlement dispute between Valto and Customer, a case incident will be opened by Valto. • Upon resolution, a credit may be issued for the following month’s invoice. • In addition to the terms and conditions set out in Valto’s Master Services Agreement, the customer also agrees to the Microsoft Customer Agreement.
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Specific Service Terms a. Xxxxx.xx Websites and Accounts
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Specific Service Terms. ‌ 5.1. The following terms of service apply only to the Control Plane: 5.1.1. The Cloud Customer acknowledges that, in general, outages of the Control Plane do not affect the availability of other Cloud Services. 5.1.2. The Cloud Customer acknowledges that the Control Plane may not be available for use from time to time for reasons including maintenance, upgrade, repair, fault or failure. 5.1.3. The Cloud Provider will take reasonable steps to minimise any disruptions or interruptions to service of the Control Plane. 5.2. The following terms of service apply only to the Compute Service: 5.2.1. The Cloud Customer is responsible for: 5.2.1.1. the configuration of the Cloud Customer’s Compute Instances, including any configuration that would enable it to start up automatically where there is a server failure; and 5.2.1.2. for managing the Compute Instance and any and all matters relating to the operating system and any other software within the Compute Instance. 5.2.2. The Cloud Customer acknowledges and accepts that the Cloud Provider takes no responsibility and cannot be held liable for any loss, misuse or unauthorised access, modification, or disclosure of Cloud Data that may occur directly or indirectly from the configuration of the Compute Instance, or from any server failure or from restarting Compute Instances. 5.2.3. With the exception of Scheduled Outages, the Cloud Provider will use reasonable efforts to provide a Monthly Uptime Percentage of 99.95% for the Compute Service, as measured by the Cloud Provider’s monitoring service at the hypervisor level. 5.2.4. Where the Cloud Provider has failed to meet the Service Level Objective for the Compute Service defined in clause 5.2.3, the Cloud Customer may be entitled to SLA Credit, for the affected compute instances only, in accordance with the table below: Less than 99.95%, but greater than 99.00% 20% Less than 99.00%, but greater than 95.00% 30% Less than 95% 50% 5.3. The following terms of service apply only to the Block Storage Service: 5.3.1. With the exception Wellington region, Cloud Data stored in the Block Storage Service is encrypted at rest and the Cloud Provider holds the encryption keys. 5.3.2. With the exception of Scheduled Outages, the Cloud Provider will use reasonable efforts to make provide a Monthly Uptime Percentage of 99.95% for the Block Storage Service. 5.3.3. Where the Cloud Provider has failed to meet the Service Level Objective for the Block Storage Service defined in clause 5....
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Specific Service Terms.  Softcat will provide the Managed Services based on the information provided by the Customer.  Software subscriptions included as part of the Managed Services will be post-billed monthly at Customers next scheduled invoice; any subsequent adjustments to such subscriptions (e.g. adding seats) in mid-billing cycle will be calculated and post-billed at the subsequent invoice.  New Software subscriptions will expire 12 full calendar months after Customers next schedule invoice date. If cancelled before the Software subscription ends, the Customer will not be refunded for fees already paid. Early terminations fees may be charged for Software subscriptions cancelled early, if required by the relevant IT Partner.  Software subscriptions will automatically renew for 12 months at the end of a subscription term. Renewal pricing will be based on the then-current pricing at renewal. If Customer chooses to not renew, Customer must notify Softcat no less than 30 days prior to the date of renewal.  In the event of a settlement dispute between Softcat and Customer, a case incident will be opened by Softcat.  Upon resolution, a credit may be issued for the following month’s invoice.  In addition to the terms and conditions set out in Softcat’s Master Services Agreement, the customer also agrees to the Microsoft Customer Agreement.
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Specific Service Terms 
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Related to Specific Service Terms

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • License Terms Licensor hereby grants to Licensee a license to use the Use Areas as follows:

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Service Descriptions Credit Card processing services: Global Direct’s actions to the appropriate card associations and/or issuers (e.g., Visa, MasterCard, Diners, Discover); settlement; dispute resolution with cardholders’ banks; and transaction-related reporting, statements and products. Debit/ATM Processing Services: Global Direct has connected to the following debit card networks (“Networks”): Accel, AFFN, Interlink, MAC, Maestro, NYCE, Pulse, Star, and Tyme. Global Direct will provide Merchant with the ability to access the Networks that Global Direct has connected to for the purpose of authorizing debit card transactions at the point of sale from cards issued by the members of the respective Networks. Global Direct will provide connection to such Networks, terminal applications, settlement and reporting activities. EBT Transaction Processing Services: Global Direct offers electronic interfaces to Electronic Benefits Transfer (“EBT”) networks for the processing of cash payments or credits to or for the benefit of benefit recipients (“Recipients”). Global Direct will provide settlement and switching services for various Point of Sale transactions initiated through Merchant for the authorization of the issuance of the United States Department of Agriculture, Food and Nutrition Services (“FNS”) food stamp benefits (“FS Benefits”) and/or government delivered cash assistance benefits (“Cash Benefits, ”with FS Benefits, “Benefits”) to Recipients through the use of a state-issued card (“EBT Card”). With respect to Visa and MasterCard products, Merchant agrees to pay and Merchant's account(s) will be charged pursuant to Section 5 of this Agreement for any additional fees incurred as a result of Merchant's subsequent acceptance of transactions with any Visa or MasterCard product that it has not elected to accept.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (‘SLA’): (a) we are liable for any remedy or rebate allowed to you under the SLA; and (b) subject to clauses 34 to 38, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

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