Technical Support Availability Sample Clauses

Technical Support Availability. Supplier’s Technical Support as described in this Section 4 will be available to NCR during the Availability Period (see Section 6.1).
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Technical Support Availability. Diversinet Technical Support will be available to accept and respond to problem calls or email from Reseller’s Technical Support from 9:00 am - 5:00 pm Eastern Standard Time (US), 5 days a week (Monday through Friday), 52 weeks a year, excluding United States and Canadian national holidays. During such hours, technical support calls or email will be answered immediately by the support staff. Diversinet will provide a phone option to speak directly to a trained technical support representative. Diversinet will make the reasonable commercial effort to answer promptly to calls.
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Technical Support Availability. Genesys will provide [*]. [*] may be achieved through [*].
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Technical Support Availability. Licensor Technical Support will be available to accept and respond to problem calls or email from Licensee’s Technical Support from 9:00 am - 5:00 pm Eastern Standard Time (US), 5 days a week (Monday through Friday), 52 weeks a year, excluding United States and Canada national holidays. During such hours, technical support calls or email will be answered immediately by the support staff. Licensor will provide a phone option to speak directly to a trained technical support representative. Licensor will make the reasonable commercial effort to answer promptly to calls.
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Technical Support Availability. 9.1. During the Term, Lynx, either directly or with the assistance of third parties, will provide User technical support for technical issues regarding the Service, in accordance with Xxxx’s SLA separately agreed between Lynx and the Data Provider and conveyed to the User (“SLA”). Where Lynx and a Data Provider have agreed to an SLA applicable to the User, that SLA shall control. For the purpose of the provision of technical support for the User’s technical questions, problems and inquiries, the User will cooperate, and work closely with Lynx, to reproduce malfunctions, including conducting diagnostic or troubleshooting activities, as Lynx reasonably requests. 9.2. Lynx may suspend the Service for planned maintenance work (‘Planned Maintenance’) or for rectifying critical outages (‘Unplanned Maintenance’). In relation to Planned Maintenance, Lynx shall provide the User at least 14 calendar days’ prior notice stating the scope, time, and duration of the Planned Maintenance. In relation to Unplanned Maintenance, Lynx shall endeavor to provide the User with such advance notice as is reasonably practicable in the circumstances.
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Technical Support Availability. During your subscription period pursuant to an Order Form entered by you, LogicMonitor will provide technical support included with your subscription purchase in accordance with the terms of your applicable support plan, as more fully described at xxxxx://xxx.xxxxxxxxxxxx.xxx/terms_files/technical_support_exhibit.pdf. Customer will automatically be enrolled in the standard support plan at no additional charge. Premier support plans are available for purchase and, if applicable, will be set forth on your Order Form. We shall use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week during the Term, except for: (i) Planned Maintenance. “Planned Maintenance” means maintenance where at least forty-eight (48) hours prior notice is provided via email based on your account settings within the Services, or by using Notification capabilities within the Services (see xxxx://xxxxxxx.xxxxxxxxxxxx.xxx/). Planned Maintenance shall be conducted only during the hours of 6:00p.m. to 12:00a.
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Technical Support Availability. In order to provide timely technical support, SureQuest personnel will be available to SERCA personnel via toll telephone line from Monday to Friday, excluding U.S. holidays, during the hours of 8:00 a.m. through 6:00 p.m.
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Related to Technical Support Availability

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • High Availability Registry Operator will conduct its operations using network and geographically diverse, redundant servers (including network-­‐level redundancy, end-­‐node level redundancy and the implementation of a load balancing scheme where applicable) to ensure continued operation in the case of technical failure (widespread or local), or an extraordinary occurrence or circumstance beyond the control of the Registry Operator. Registry Operator’s emergency operations department shall be available at all times to respond to extraordinary occurrences.

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

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