THIRD-LINE SUPPORT Sample Clauses

THIRD-LINE SUPPORT. In consideration for the payment of Siebel Maintenance Fees set forth in EXHIBIT A, Siebel shall provide Distributor third line support ("Third-Line Support") for the Licensed Software in accordance with Siebel's then current Maintenance and Support Services Policy. This shall include web-based and telephone support to respond to questions that are due solely to the failure of the Licensed Software to perform in any material respect the functions described in the Documentation when operated on a Supported Platform. Before requesting Third-Line Support, Distributor shall use reasonable commercial efforts to resolve support questions and to correct reported problems in the Licensed Software and to ensure that the issue is not related to any other part of the Solution. If Distributor requests Siebel to provide services at a customer site or at Distributor, Distributor agrees to pay Siebel for such services in accordance with Siebel's list prices for such services as of the date such services are delivered and to reimburse Siebel for all its out-of-pocket expenses, including travel and accommodations, in providing such services.
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THIRD-LINE SUPPORT. “Third Line Support” shall mean and InGenius shall be responsible for, as hereinafter described, engaging InGenius’s software development resources to attempt to replicate and resolve any escalated Errors not resolved by First or Second Line Support. InGenius’s software developers shall work closely with InGenius’s Second Line Support personnel and if necessary First Line Support personnel to characterize in the lab, analyze software logs, attempt to replicate, and attempt to resolve reported Errors by work-around or by Software Update fixes.
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THIRD-LINE SUPPORT. Third line support will primarily be delivered by SRS Education Team staff based in Blaenavon in conjunction with the school technician. Management and allocation of these resources will be managed via the call logging system and the Team Leaders where appropriate. SRS technical support staff have specialisation and accreditation in a wide range of technologies including HP, Cisco and Microsoft among many others. As part of third line support, a site visit may be required to resolve a fault if the school technician is unable to resolve. This may include: • Network trouble shooting • Fault diagnosis • Installation and support for core software e.g. XXXX • Advice and assistance with other software • Internet connectivity troubleshooting • Routine network administration tasks • PSBA connection into the school. The school technician's role is to provide proactive and responsive ICT support, advice and maintain up to date ICT documentation while sustaining a high level of customer service.
Sample 1
THIRD-LINE SUPPORT. In consideration for the payment of fees for Maintenance Services Fees set forth in this Schedule, Sagent shall provide USI third line support ("Third-Line Support") for the Licensed Software in accordance with Sagent's then current Maintenance and Support Services Policy. Third-Line Support shall include web-based and telephone support to respond to questions that are due solely to the failure of the Licensed Software to perform in any material respect the functions described in the Documentation when operated on a Supported Platform. Before requesting Third-Line Support, USI shall use reasonable commercial efforts to resolve support questions and to correct reported problems in the Licensed Software and to ensure that the issue is not related to any other part of USI's or User's implementation. If USI requests Sagent to provide services at a User site or at USI's site, USI agrees to pay Sagent for such services in accordance with Sagent's list prices for such services as of the date such services are delivered and to reimburse Sagent for all its reasonable out-of-pocket expenses, including travel and accommodations, in providing such services.
Sample 1
THIRD-LINE SUPPORT. In consideration for the payment of Siebel Maintenance Fees set forth in EXHIBIT A, Siebel shall provide ST and members of the ST Group third line support ("Third-Line Support") for the Licensed Software in accordance with Siebel's then current Maintenance and Support Services Policy. This shall include web-based and telephone support to respond to questions that are due solely to the failure of the Licensed Software to perform in any material respect the functions described in the Documentation when operated on a Supported Platform. Before requesting Third-Line Support, ST or a member of the ST Group shall use reasonable commercial efforts to resolve support questions and to correct reported problems in the Licensed Software and to ensure that the issue is not related to any other part of the Solution. If ST or a member of the ST Group requests Siebel to provide services at a customer site, at ST, or at the site of a member of the ST Group, ST agrees to pay Siebel for such services in accordance with Siebel's list prices for such services as of the date such services are delivered and accepted by ST, such acceptance not to be unreasonably withheld or delayed, and to reimburse Siebel for all its out-of-pocket expenses, including travel and accommodations, in providing such services. In the event that Siebel does not meet its obligations under this Agreement with respect to such services or (i) an acceptable workaround for a Severity 1 error/issue is not found within forty-eight (48) hours from when it was first reported to Siebel, or (ii) an acceptable workaround for a Severity 2 error/issue is not found within five business days from when it was first reported to Siebel, then the error/issue will be escalated to the respective members of senior management of each party (i.e., a Vice President or more senior person) responsible for the maintenance of the Licensed Software, and such persons shall agree upon a plan for resolving such error/issue. Siebel shall use reasonably commercial efforts to promptly implement any such plan in accordance with its terms.
Sample 1
THIRD-LINE SUPPORT. The third line teams include technical specialists who are responsible for the development of I.T services. Third line support will resolve in depth support issues which cannot be resolved by first and second line teams. No user is to contact the 3rd Line support team unless requested to do so.
Sample 1

Related to THIRD-LINE SUPPORT

  • Amount and Terms of the Credit Facility 2.1. The Commitments; Increase in Total Commitments. (a) Subject to the terms and conditions hereof, each Lender severally agrees to make revolving credit loans in Dollars to the Borrower from time to time during the Commitment Period in an aggregate principal amount at any one time outstanding that will not result in such Lender’s Exposure exceeding such Lender’s Commitment. During the Commitment Period the Borrower may use the Commitments by borrowing, prepaying the Loans in whole or in part, and reborrowing, all in accordance with the terms and conditions hereof. Notwithstanding anything to the contrary in this Agreement, in no event may Loans be borrowed under this Section 2.1 if, after giving effect thereto, the aggregate principal amount (a) of the Total Exposures at such time would exceed the Total Commitments then in effect or (b) the Exposure of any Lender at such time would exceed such Lender’s Commitment. The Loans may from time to time be Eurodollar Loans or ABR Loans, as determined by the Borrower and notified to the Administrative Agent in accordance with Sections 2.2 and 2.6. The respective obligations of the Lenders under this Agreement are several and not joint and no Lender shall be responsible for the failure of any other Lender to satisfy its obligations hereunder.

  • Amounts and Terms of the Purchases Section 1.1.

  • Amount and Terms of Credit 1.1 Credit Facilities

  • Amounts and Terms of the Loans 2.1 Commitments 12 2.2 Note 12 2.3 Principal Payments; Maturity of Loans 13 2.4 Interest 13 2.5 Fees 15 2.6 Termination or Reduction of Commitments 15 2.7 General Provisions as to Payments 15 2.8 Disbursement of Loan Proceeds 15 2.9 Use of Proceeds 15 2.10 Taxes 15 2.11 Illegality 16

  • Amounts and Terms of Assignments Each Commitment, Loan or other Obligation may (a) be assigned in any amount to another Lender, or to an Affiliate of the assigning Lender or another Lender, with the giving of notice to Company and Administrative Agent or (b) be assigned in an aggregate amount of not less than $5,000,000 (or such lesser amount as shall constitute the aggregate amount of the Commitments, Loans, and other Obligations of the assigning Lender) to any other Eligible Assignee with the giving of notice to Company and with the consent of Administrative Agent and Company (which consent shall not be unreasonably withheld). Any assignment of Loans hereunder shall effect a pro rata assignment of the Notes with respect to each Financed Aircraft. To the extent of any such assignment in accordance with either clause (a) or (b) above, the assigning Lender shall be relieved of its obligations with respect to its Commitments, Loans, or other Obligations or the portion thereof so assigned. The parties to each such assignment shall execute and deliver to Administrative Agent, for its acceptance and recording in the Register, an Assignment Agreement, together with a processing and recordation fee of $3,000 and such forms, certificates or other evidence, if any, with respect to United States federal income tax withholding matters as the assignee under such Assignment Agreement may be required to deliver to Administrative Agent pursuant to subsection 2.7B(iii)(a); provided, however that such processing fee shall not be required where the assignee is an existing Lender. Upon such execution, delivery and acceptance, from and after the effective date specified in such Assignment Agreement, (y) the assignee thereunder shall be a party hereto and, to the extent that rights and obligations hereunder have been assigned to it pursuant to such Assignment Agreement, shall have the rights and obligations of a Lender hereunder and (z) the assigning Lender thereunder shall, to the extent that rights and obligations hereunder have been assigned by it pursuant to such Assignment Agreement, relinquish its rights and be released from its obligations under this Agreement (and, in the case of an Assignment Agreement covering all or the remaining portion of an assigning Lender's rights and obligations under this Agreement, such Lender shall cease to be a party hereto). The Commitments hereunder shall be modified to reflect the Commitment of such assignee and any remaining Commitment of such assigning Lender and, if any such assignment occurs after the issuance of the Notes hereunder, the assigning Lender shall, upon the effectiveness of such assignment or as promptly thereafter as practicable, surrender its applicable Notes to Administrative Agent for cancellation, and thereupon new Notes shall be issued to the assignee substantially in the form of Exhibit IIIA annexed hereto or Exhibit IIIB, as the case may be, with appropriate insertions, to reflect the new Commitments and/or outstanding Loans, as the case may be, of the assignee and/or the assigning Lender.

  • Amount and Terms of the Loans 2.1 Commitments 25 2.2 Borrowings 26 2.3 Disbursements; Funding Reliance; Domicile of Loans 29 2.4 Evidence of Debt; Notes 30

  • Application to Master Agreement For the avoidance of doubt, Clause 21.5 does not apply in respect of sums due from the Borrower to the Swap Bank under or in connection with the Master Agreement as to which sums the provisions of section 8 (Contractual Currency) of the Master Agreement shall apply.

  • Amount and Terms of the Commitment Section 2.01 The Advances ........................................................... 8 Section 2.02 Making of Advances ..................................................... 8 Section 2.03 Fees ................................................................... 10 Section 2.04 Reduction or Termination of the Maximum Commitment ..................... 10 Section 2.05 Repayments of Interest Advances or the Final Advance.................... 11 Section 2.06 Repayments of Provider Advances ........................................ 11 Section 2.07 Payments to the Liquidity Provider Under the Intercreditor Agreement ... 12 Section 2.08

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